Histórico de interrupções do Itslearning

1. 4 Gwengolo 2026 da 11:06 UTCmonitoring

   Estamos cientes de que alguns clientes podem ter atrasos ao enviar e receber e-mails de e para os destinatários da Microsoft. Isso é devido a um problema de entrega no final da Microsoft, especificamente o estrangulamento de Proteção Online Exchange e erros de ocupado servidor. Este não é um problema na nossa plataforma. Esta questão afeta o recebimento de códigos de autenticação, entre outras coisas. Estamos monitorando ativamente a situação e forneceremos atualizações à medida que mais informações ficam disponíveis.

2. 4 Gwengolo 2026 da 11:10 UTCmonitoring

   Continuamos a monitorar este problema e forneceremos atualizações à medida que mais informações estiverem disponíveis na Microsoft.

3. 4 Gwengolo 2026 da 12:39 UTCmonitoring

   Continuamos a acompanhar os atrasos na entrega de emails que afetam alguns clientes.

4. 4 Gwengolo 2026 da 13:06 UTCresolved

   O problema parece ter sido resolvido e as filas de e- mail estão diminuindo. Continuaremos a acompanhar a situação.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Eost 2026 da 06:45 UTCinvestigating

   Estamos a ter problemas técnicos. Sua aprendizagem pode estar temporariamente indisponível para alguns usuários. Estamos a investigar o problema e vamos resolvê-lo em breve. Se você está tendo problemas, tente novamente mais tarde.

2. 25 Eost 2026 da 06:46 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 25 Eost 2026 da 07:12 UTCresolved

   A questão foi agora resolvida, e o serviço está funcionando normalmente novamente. Pedimos sinceras desculpas por qualquer inconveniente que isso possa ter causado e apreciamos sua compreensão.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Eost 2026 da 08:50 UTCinvestigating

   Actualmente, estamos a viver um problema que afecta o processamento de antecedentes na sua aprendizagem para os clientes na Alemanha. Algumas ações podem ser adiadas, ou podem permanecer em estado de "processamento" mais do que o normal. Com base na taxa de processamento atual, esperamos que as tarefas na fila sejam concluídas até o final de hoje.

2. 17 Eost 2026 da 09:25 UTCidentified

   A fila está a ser processada. Com base na taxa de processamento atual, esperamos que as tarefas na fila sejam concluídas até o final de hoje.

3. 17 Eost 2026 da 18:10 UTCidentified

   Esperamos que a fila seja processada até a manhã de 18 de agosto.

4. 18 Eost 2026 da 09:01 UTCresolved

   Continuamos a acompanhar os atrasos comunicados que afectam certas tarefas de base. Os tempos de processamento retornaram aos níveis esperados para esta época do ano, e a maioria dos trabalhos estão terminando normalmente. Espera-se que as deleções permanentes demorem mais tempo a processar do que outros tipos de trabalho.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Eost 2026 da 08:32 UTCresolved

   On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

1. 15 Gouere 2026 da 12:21 UTCinvestigating

   Atualmente, estamos enfrentando problemas com gravação de som e vídeo, estamos atualmente investigando o problema.

2. 15 Gouere 2026 da 13:18 UTCinvestigating

   Contactei o nosso fornecedor de serviços de vídeo de terceiros que identificamos ser a fonte do problema e estamos à espera da sua resposta e investigação. Pedimos sinceramente desculpas por qualquer inconveniente que isto possa ter causado. Por favor, esteja certo de que estamos tratando isso como uma prioridade, e estamos fazendo tudo o que podemos para restaurar o serviço o mais rápido possível.

3. 15 Gouere 2026 da 14:37 UTCresolved

   Este incidente já foi resolvido. Pedimos sinceras desculpas por qualquer inconveniente causado e apreciar sua paciência enquanto trabalhamos para restaurar o serviço.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Mezheven 2026 da 10:46 UTCidentified

   Atualmente estamos experimentando um problema com mensagens instantâneas onde as mensagens não podem exceder 99 caracteres. Nossa equipe está ativamente investigando o problema e trabalhando para resolvê-lo o mais rápido possível.

2. 24 Mezheven 2026 da 12:04 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

3. 24 Mezheven 2026 da 13:18 UTCidentified

   Estamos actualmente a testar uma solução para esta questão e esperamos que esta questão seja resolvida o mais rapidamente possível, desculpem a inconveniência.

4. 24 Mezheven 2026 da 13:45 UTCmonitoring

   Uma correção foi agora implementada. Por favor, note que se você já experimentou este problema, você pode precisar atualizar seu cache do navegador para que a atualização faça efeito. Pedimos sinceras desculpas por qualquer inconveniente que isso possa ter causado e apreciar sua paciência enquanto trabalhamos para resolver o problema.

5. 25 Mezheven 2026 da 14:26 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Mezheven 2026 da 07:10 UTCinvestigating

   We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

2. 18 Mezheven 2026 da 10:29 UTCidentified

   We have identified the issue and are working on a fix.

3. 19 Mezheven 2026 da 11:09 UTCresolved

   The incident has been resolved.

1. 1 Mezheven 2026 da 12:13 UTCinvestigating

   Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

2. 1 Mezheven 2026 da 13:44 UTCinvestigating

   We are continuing to investigate the issue.

3. 1 Mezheven 2026 da 14:31 UTCidentified

   We have identified the issue and are preparing a fix.

4. 2 Mezheven 2026 da 09:26 UTCidentified

   We are preparing a fix for the issue.

5. 2 Mezheven 2026 da 10:12 UTCidentified

   We are expecting a fix for the issue to be included in our weekly updates on June 3.

6. 3 Mezheven 2026 da 08:35 UTCidentified

   The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.

7. 4 Mezheven 2026 da 07:41 UTCresolved

   The issue has been resolved.

1. 20 Mae 2026 da 07:40 UTCinvestigating

   We are aware that some users are not able to open assignments. We are investigating the issue.

2. 20 Mae 2026 da 08:09 UTCinvestigating

   We are continuing to investigate the issue.

3. 20 Mae 2026 da 08:20 UTCresolved

   The issue has been resolved.

1. 13 Mae 2026 da 11:11 UTCinvestigating

   Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

2. 13 Mae 2026 da 11:50 UTCidentified

   We have identified the issue and are working on a fix.

3. 13 Mae 2026 da 12:40 UTCresolved

   The incident has been resolved. We apologize for any inconvenience.

1. 22 Ebrel 2026 da 11:58 UTCinvestigating

   Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

2. 22 Ebrel 2026 da 13:02 UTCidentified

   We have identified the issue and are working on a fix.

3. 22 Ebrel 2026 da 14:36 UTCmonitoring

   A fix has been implemented.

4. 22 Ebrel 2026 da 14:59 UTCresolved

   The issue has been resolved.

1. 8 Ebrel 2026 da 13:34 UTCinvestigating

   Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

2. 8 Ebrel 2026 da 14:22 UTCidentified

   We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

3. 9 Ebrel 2026 da 10:21 UTCmonitoring

   A fix has been released.

4. 9 Ebrel 2026 da 10:24 UTCresolved

   The issue has been resolved.

1. 30 Meurzh 2026 da 11:50 UTCresolved

   During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

1. 25 Cʼhwevrer 2026 da 12:46 UTCinvestigating

   We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

2. 25 Cʼhwevrer 2026 da 13:55 UTCidentified

   The issue has been identified and we are preparing a fix.

3. 25 Cʼhwevrer 2026 da 19:24 UTCidentified

   We are preparing a fix for the issue.

4. 25 Cʼhwevrer 2026 da 20:01 UTCresolved

   A fix was released and the issue has been resolved.

1. 23 Cʼhwevrer 2026 da 15:19 UTCinvestigating

   We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

2. 23 Cʼhwevrer 2026 da 15:58 UTCinvestigating

   We are continuing to investigate the issue.

3. 23 Cʼhwevrer 2026 da 16:26 UTCidentified

   We have identified the issue and are working on a fix.

4. 23 Cʼhwevrer 2026 da 16:52 UTCmonitoring

   We have implemented a fix.

5. 23 Cʼhwevrer 2026 da 17:00 UTCresolved

   The issue has been resolved. We apologize for any inconvenience.

1. 19 Genver 2026 da 11:03 UTCinvestigating

   We are currently investigating an issue with links not beeing available.

2. 19 Genver 2026 da 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Genver 2026 da 12:11 UTCidentified

   The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.

4. 19 Genver 2026 da 20:00 UTCresolved

   A fix has been deployed and the issue has been resolved.

1. 12 Genver 2026 da 07:26 UTCidentified

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

2. 12 Genver 2026 da 07:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Genver 2026 da 07:33 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 12 Genver 2026 da 07:55 UTCresolved

   This incident has been resolved.

1. 7 Genver 2026 da 11:22 UTCinvestigating

   We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

2. 7 Genver 2026 da 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 Genver 2026 da 12:10 UTCidentified

   We are continuing to work on a fix for this issue.

4. 7 Genver 2026 da 12:21 UTCidentified

   Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

5. 7 Genver 2026 da 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 7 Genver 2026 da 12:41 UTCresolved

   This incident has been resolved.

1. 6 Genver 2026 da 08:27 UTCinvestigating

   Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

2. 6 Genver 2026 da 08:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Genver 2026 da 08:35 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 6 Genver 2026 da 08:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Genver 2026 da 09:03 UTCresolved

   This incident has been resolved.

1. 19 Kerzu 2025 da 13:06 UTCinvestigating

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

2. 19 Kerzu 2025 da 13:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Kerzu 2025 da 13:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Kerzu 2025 da 13:27 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 19 Kerzu 2025 da 13:39 UTCresolved

   This incident has been resolved.