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51 Jw Player incidents · Mae 2025 — official updates, affected components, duration and resolution details.
Terceiro fornecedor problema impactando Instant Live.
Continuamos trabalhando em uma solução para esse problema.
Foi implementada uma correção e estamos monitorando os resultados.
This incident has been resolved.
Traduzido automaticamente da atualização oficial do incidente.
Terceiro fornecedor problema impactando Instant Live.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Entre 16:15 e 16:20 UTC um pequeno número de córregos vivos foram desconectados. Os streams ao vivo ativos foram capazes de reconectar e retomar, e não há impacto a longo prazo no conteúdo de DVR ou VOD de streams ao vivo afetados além de retomar em um novo ID de ativos. Todos os sistemas estão atualmente operacionais e estamos monitorando os sistemas de ingestão ao vivo.
Não foram observadas outras questões durante o período de monitorização. Os fluxos ao vivo instantâneos estão operacionais.
Traduzido automaticamente da atualização oficial do incidente.
Terceiro fornecedor problema impactando Instant Live.
Um pequeno número de córregos vivos foi desconectado por volta das 13:10 UTC, terminando o correspondente Asset. Os streams ao vivo ativos foram capazes de reconectar e retomar, e não há impacto a longo prazo no conteúdo de DVR ou VOD de streams ao vivo afetados além de retomar em um novo ID de ativos. Todos os sistemas estão actualmente verdes.
Traduzido automaticamente da atualização oficial do incidente.
Atualmente estamos investigando um problema que está impedindo os usuários de recarregar mídia através do Dashboard.
Identificámos o problema e estamos a testar uma possível solução.
Continuamos trabalhando em uma solução para esse problema.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Third party provider issue impacting Instant Live.
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
The incident has been resolved.
Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.
We are investigating issue with media stuck in processing after upload
The issue has been identified and a fix is being implemented.
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Increased latency and 5xx on DRM platform requests
We have applied a fix and are monitoring performance
This incident has been resolved.
We are currently investigating an issue affecting video uploads. Our engineering team is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The incident has been resolved.
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
We are continuing to investigate this issue.
Our teams have identified the cause of the delays and are actively working on recovery.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
We are continuing to monitor for any further issues.
The issue has been resolved and all systems are operational.
We are currently investigating an an issue where new monetization campaigns cannot be started.
The issue has been identified and a fix is being implemented.
This incident has been resolved.