Histórico de interrupções do Kajeet

1. 8 Gwengolo 2026 da 20:21 UTCinvestigating

   Os clientes estão relatando que a conectividade Rogers caiu desde aproximadamente 1:30 AM CT. Por Greg Fulton, houve problemas relacionados com Rogers durante as mudanças realizadas ontem à noite. Parece que Rogers pode ter feito uma mudança adicional após CHG-6087 que interrompeu nossa conectividade de rede. De uma perspectiva CustOps, os dispositivos parecem estar online e conectados com sucesso à rede transportadora. Também estamos vendo algum tráfego passar intermitentemente, o que sugere que o problema é provavelmente além da camada de registro do dispositivo ou operador. Isto terá de ser aumentado para a equipa de apoio Rogers para uma investigação mais aprofundada sobre a rede e o percurso.

2. 8 Gwengolo 2026 da 21:54 UTCresolved

   A conectividade foi restaurada em todas as linhas de clientes afetadas. Continuaremos a monitorizar a estabilidade dos serviços. Obrigado pela sua paciência enquanto trabalhávamos para restaurar o serviço. Se você continuar a experimentar quaisquer problemas que apresentem uma solicitação de suporte, entre em contato com o Suporte Kajeet em [email protected] ou 877-352-5338.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Eost 2026 da 20:47 UTCinvestigating

   Estamos investigando um problema que afeta um subconjunto de linhas T-Mobile, o que pode resultar em perda de serviço. Estamos trabalhando com a transportadora para confirmar o escopo e restaurar linhas afetadas.

2. 21 Eost 2026 da 21:22 UTCresolved

   Identificamos um problema que afeta um subconjunto de linhas T-Mobile. Reactivação Foi concluído, e estamos a trabalhar com o portador na causa raiz. Obrigado pela sua paciência enquanto trabalhávamos para restaurar o serviço. Se você continuar a experimentar quaisquer problemas que apresentem uma solicitação de suporte, entre em contato com o Suporte Kajeet em [email protected] ou 877-352-5338.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 Eost 2026 da 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6 Eost 2026 da 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 Eost 2026 da 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 Gouere 2026 da 15:50 UTCresolved

   Identificamos um problema que afeta a conectividade de dados AT&T Enterprise para alguns clientes. Foi feita uma configuração de roteamento para resolver o problema, o serviço foi restaurado e as equipes estão monitorando a estabilidade.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 14:13 UTCinvestigating

   Continuamos a investigar esta questão.

2. 20 Gouere 2026 da 14:14 UTCinvestigating

   Atualmente estamos passando por um problema com o envio de casos de apoio através do Portal Sentinela. Se você precisar relatar um problema, por favor: Suporte por [email protected] Chamada 877-352-5338 Pedimos desculpas pela inconveniência e apreciamos sua paciência enquanto trabalhamos para resolver este problema.

3. 20 Gouere 2026 da 18:07 UTCresolved

   A questão que afeta a submissão de casos de apoio através do Portal Sentinela foi resolvida. Os clientes podem agora enviar casos de suporte através do portal como normal. Obrigado pela sua paciência enquanto trabalhávamos para restaurar o serviço. Se você continuar a experimentar quaisquer problemas que apresentem uma solicitação de suporte, entre em contato com o Suporte Kajeet em [email protected] ou 877-352-5338.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Gouere 2026 da 10:52 UTCinvestigating

   Estamos investigando um problema que afeta Sentinel, incluindo o acesso ao aplicativo Sentinel e o processamento relacionado. As equipes estão trabalhando ativamente em questões de desempenho da base de dados e fornecerão outra atualização quando o impacto e a mitigação forem confirmados.

2. 15 Gouere 2026 da 12:28 UTCresolved

   O desempenho do serviço Sentinel voltou ao normal após o teste interno de monitoramento da transação ThousandEyes O login do Sentinel UI foi interrompido em aproximadamente 07:53 EDT. Continuamos a monitorizar para confirmar a estabilidade. Se tiver mais dificuldades técnicas, contacte a nossa equipa de apoio ao cliente no [email protected], online no Support. Kajeet.com, ou ligue para 1 (877) 352-5338 para falar com alguém imediatamente.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Mezheven 2026 da 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 Mezheven 2026 da 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 Mezheven 2026 da 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 Mezheven 2026 da 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 Mezheven 2026 da 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 Mezheven 2026 da 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 Mezheven 2026 da 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 Mezheven 2026 da 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 Mezheven 2026 da 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 Mezheven 2026 da 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Mezheven 2026 da 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 Mezheven 2026 da 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 Mezheven 2026 da 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 Meurzh 2026 da 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 Meurzh 2026 da 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 Meurzh 2026 da 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 Meurzh 2026 da 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 Cʼhwevrer 2026 da 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 Cʼhwevrer 2026 da 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 Cʼhwevrer 2026 da 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 Cʼhwevrer 2026 da 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 Cʼhwevrer 2026 da 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 Cʼhwevrer 2026 da 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 Cʼhwevrer 2026 da 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 Kerzu 2025 da 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 Here 2025 da 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 Here 2025 da 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 Here 2025 da 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.