Histórico de interrupções do Kandji

1. 4 Gwengolo 2026 da 14:41 UTCinvestigating

   Estamos a investigar um problema relatado com acesso intermitente aos inquilinos dos EUA e da UE. Isso pode resultar na incapacidade de entrar no Iru Web App para alguns clientes. Publicaremos uma atualização à medida que mais informações estiverem disponíveis.

2. 4 Gwengolo 2026 da 15:25 UTCinvestigating

   Continuamos a investigar uma questão que afecta o acesso intermitente aos inquilinos dos EUA e da UE. Alguns clientes podem não ser capazes de fazer login no Iru Web App, e a atividade de inscrição e chamadas de API também podem ser afetadas. Forneceremos outra atualização à medida que mais informações estiverem disponíveis.

3. 4 Gwengolo 2026 da 16:03 UTCidentified

   Identificamos a questão que afecta o acesso intermitente aos inquilinos dos EUA e da UE e estamos a trabalhar para recuperar os serviços afectados. Alguns clientes podem continuar a ter problemas ao fazer login no Iru Web App, matricular dispositivos ou fazer chamadas de API enquanto os esforços de recuperação estão em andamento. Forneceremos outra atualização à medida que mais informações estiverem disponíveis.

4. 4 Gwengolo 2026 da 17:14 UTCmonitoring

   Foi implementada uma solução e estamos a monitorizar a recuperação de serviços que afectam o acesso intermitente aos inquilinos dos EUA e da UE. Os clientes devem agora ser capazes de fazer login no Iru Web App, registrar dispositivos e fazer chamadas de API como esperado. Vamos continuar a monitorar o desempenho e fornecer uma atualização quando o problema estiver totalmente resolvido.

5. 4 Gwengolo 2026 da 19:19 UTCresolved

   Esta questão foi resolvida. O acesso aos inquilinos dos EUA e da UE foi restaurado, e os clientes devem ser capazes de fazer login no aplicativo Iru Web, registrar dispositivos e fazer chamadas API como esperado. Se você ainda continuar a experimentar problemas, por favor, entre em contato com [email protected]

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Ebrel 2026 da 16:02 UTCinvestigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 30 Ebrel 2026 da 17:16 UTCidentified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 30 Ebrel 2026 da 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 Ebrel 2026 da 20:28 UTCresolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 23 Ebrel 2026 da 10:01 UTCinvestigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 23 Ebrel 2026 da 13:01 UTCidentified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 23 Ebrel 2026 da 17:06 UTCmonitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 23 Ebrel 2026 da 19:58 UTCresolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 22 Kerzu 2025 da 18:01 UTCinvestigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 22 Kerzu 2025 da 18:42 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 22 Kerzu 2025 da 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 22 Kerzu 2025 da 19:51 UTCresolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 15 Here 2025 da 16:32 UTCinvestigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 15 Here 2025 da 17:19 UTCidentified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 15 Here 2025 da 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 15 Here 2025 da 21:02 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 Gouere 2025 da 09:52 UTCinvestigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 23 Gouere 2025 da 10:39 UTCidentified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 23 Gouere 2025 da 12:35 UTCmonitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 24 Gouere 2025 da 13:07 UTCresolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 27 Mae 2025 da 13:51 UTCinvestigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 27 Mae 2025 da 15:11 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 27 Mae 2025 da 16:56 UTCmonitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 27 Mae 2025 da 19:43 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 Ebrel 2025 da 14:36 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 14 Ebrel 2025 da 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Ebrel 2025 da 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 14 Ebrel 2025 da 20:08 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 10 Meurzh 2025 da 10:19 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 10 Meurzh 2025 da 11:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 10 Meurzh 2025 da 17:25 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 11 Cʼhwevrer 2025 da 10:09 UTCinvestigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 11 Cʼhwevrer 2025 da 12:52 UTCidentified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 11 Cʼhwevrer 2025 da 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 11 Cʼhwevrer 2025 da 18:09 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 29 Genver 2025 da 23:57 UTCinvestigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 30 Genver 2025 da 01:14 UTCidentified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 30 Genver 2025 da 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 30 Genver 2025 da 16:07 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 14 Du 2024 da 17:23 UTCinvestigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 14 Du 2024 da 19:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 14 Du 2024 da 21:21 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 4 Du 2024 da 10:23 UTCinvestigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 4 Du 2024 da 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 4 Du 2024 da 17:45 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 23 Here 2024 da 21:23 UTCinvestigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 24 Here 2024 da 00:30 UTCmonitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 24 Here 2024 da 17:12 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 30 Gwengolo 2024 da 19:07 UTCinvestigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 30 Gwengolo 2024 da 20:36 UTCidentified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 1 Here 2024 da 02:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 1 Here 2024 da 16:03 UTCmonitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2 Here 2024 da 01:19 UTCmonitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2 Here 2024 da 21:42 UTCresolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 17 Ebrel 2024 da 15:48 UTCmonitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 17 Ebrel 2024 da 16:50 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 16 Ebrel 2024 da 14:33 UTCinvestigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 16 Ebrel 2024 da 15:59 UTCmonitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 16 Ebrel 2024 da 17:44 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 9 Du 2023 da 01:59 UTCinvestigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 9 Du 2023 da 02:13 UTCidentified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 9 Du 2023 da 02:36 UTCmonitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 9 Du 2023 da 03:38 UTCresolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 7 Du 2023 da 22:54 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 Du 2023 da 23:45 UTCmonitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 8 Du 2023 da 00:20 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 7 Du 2023 da 14:29 UTCinvestigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 7 Du 2023 da 15:03 UTCmonitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 7 Du 2023 da 15:42 UTCresolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.