Histórico de interrupções do Klarna

1. 29 Gouere 2026 da 17:58 UTCinvestigating

   Atualmente estamos vivenciando problemas com o Merchant Onboarding através do aplicativo Guias de Integração no Portal Merchant em todas as regiões. Estamos trabalhando para restaurar o serviço o mais rápido possível. Obrigado pela vossa paciência.

2. 29 Gouere 2026 da 19:29 UTCinvestigating

   Ainda estamos a investigar a questão. Obrigado pela vossa paciência.

3. 29 Gouere 2026 da 20:56 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

4. 29 Gouere 2026 da 22:01 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

5. 29 Gouere 2026 da 22:20 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 08:07 UTCinvestigating

   Alguns clientes no iOS (Safari / Chrome) podem não ser capazes de terminar o checkout do Klarna no modo popup após o login. Android e desktop checkout não são afetados. Causa: mudança de navegador de terceiros. Estamos a trabalhar para restaurar os serviços o mais rapidamente possível. Obrigado pela vossa paciência.

2. 24 Gouere 2026 da 08:40 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 27 Gouere 2026 da 14:20 UTCmonitoring

   O período de acompanhamento mostra melhorias, no entanto as equipas continuam a trabalhar em acções de recuperação completa e continuam a monitorizar.

4. 31 Gouere 2026 da 13:40 UTCmonitoring

   O período de monitorização continua a apresentar melhorias relativamente às mitigação anteriores. As equipes estão ativamente implementando correções adicionais e gradualmente permitindo melhorias para os comerciantes afetados, enquanto continuam a trabalhar na recuperação total e monitorar o impacto.

5. 4 Eost 2026 da 11:50 UTCmonitoring

   As equipes estão testando ativamente as correções hoje, com o lançamento do mercador previsto para começar amanhã. O trabalho continua a inscrever todos os comerciantes afetados restantes na solução e validar a fixação para a base comercial mais ampla.

6. 7 Eost 2026 da 13:40 UTCmonitoring

   A implantação do mercado mostra uma melhoria significativa. As equipes continuarão monitorando até que todos os comerciantes afetados estejam inscritos.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Mezheven 2026 da 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 Mezheven 2026 da 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Mezheven 2026 da 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 Mezheven 2026 da 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 Mezheven 2026 da 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 Mae 2026 da 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 Mae 2026 da 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 Mae 2026 da 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 Mae 2026 da 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 Mae 2026 da 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 Mae 2026 da 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 Mae 2026 da 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 Mae 2026 da 12:05 UTCresolved

   This incident has been resolved.

1. 7 Mae 2026 da 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 Mae 2026 da 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 Mae 2026 da 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Mae 2026 da 16:44 UTCresolved

   This incident has been resolved.

1. 30 Ebrel 2026 da 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 Ebrel 2026 da 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Ebrel 2026 da 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Ebrel 2026 da 12:44 UTCresolved

   This incident has been resolved.

1. 26 Ebrel 2026 da 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 Ebrel 2026 da 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Ebrel 2026 da 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Ebrel 2026 da 12:56 UTCresolved

   This incident has been resolved.

1. 18 Ebrel 2026 da 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 Ebrel 2026 da 05:41 UTCresolved

   This incident has been resolved.

1. 17 Ebrel 2026 da 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 Ebrel 2026 da 12:38 UTCresolved

   This incident has been resolved.

1. 9 Ebrel 2026 da 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 Ebrel 2026 da 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 Ebrel 2026 da 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Ebrel 2026 da 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 Meurzh 2026 da 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 Meurzh 2026 da 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Meurzh 2026 da 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Meurzh 2026 da 09:50 UTCresolved

   This incident has been resolved.

1. 25 Meurzh 2026 da 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 Meurzh 2026 da 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 Meurzh 2026 da 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 Meurzh 2026 da 11:56 UTCresolved

   This incident has been resolved.

1. 22 Meurzh 2026 da 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 Meurzh 2026 da 12:21 UTCresolved

   Issue has been resolved.

1. 22 Meurzh 2026 da 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 Meurzh 2026 da 05:15 UTCresolved

   This incident has been resolved.

1. 17 Meurzh 2026 da 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 Meurzh 2026 da 17:24 UTCresolved

   This incident has been resolved.

1. 11 Meurzh 2026 da 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 Meurzh 2026 da 18:19 UTCresolved

   This incident has been resolved.

1. 10 Meurzh 2026 da 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 Meurzh 2026 da 19:47 UTCresolved

   This incident has been resolved.

1. 9 Meurzh 2026 da 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 Meurzh 2026 da 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 Meurzh 2026 da 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Meurzh 2026 da 00:55 UTCresolved

   This incident has been resolved.

1. 4 Meurzh 2026 da 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 Meurzh 2026 da 13:45 UTCresolved

   This incident has been resolved.

1. 17 Cʼhwevrer 2026 da 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 Cʼhwevrer 2026 da 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 Cʼhwevrer 2026 da 04:04 UTCresolved

   This incident has been resolved.