Histórico de interrupções do Latitude

1. 9 Here 2026 da 12:50 UTCinvestigating

   Nossa equipe de Rede está ciente e ativamente investigando questões de conectividade que afetam a região SAO. Mais atualizações serão fornecidas assim que mais informações estiverem disponíveis.

2. 9 Here 2026 da 13:39 UTCmonitoring

   Uma correção foi aplicada e conectividade de rede foi totalmente restaurada. Nossa equipe está atualmente monitorando o tráfego para garantir a estabilidade contínua.

3. 9 Here 2026 da 16:45 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gwengolo 2026 da 22:03 UTCinvestigating

   Problema de rede que afeta serviços em nossa localização em São Paulo, identificado hoje por volta das 21:00 UTC. Nossa equipe de Operações de Rede está ativamente investigando o problema e trabalhando para restaurar totalmente as condições normais.

2. 10 Gwengolo 2026 da 22:13 UTCinvestigating

   Continuamos a investigar esta questão.

3. 10 Gwengolo 2026 da 23:37 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 11 Gwengolo 2026 da 00:03 UTCresolved

   Uma degradação de ligação foi identificada com um dos nossos fornecedores. Como medida de mitigação, o tráfego do data center foi redirecionado através de links alternativos. Após monitoramento contínuo, a ligação estabilizou e o desempenho voltou ao normal.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Eost 2026 da 00:17 UTCinvestigating

   Estamos actualmente a investigar esta questão.

2. 8 Eost 2026 da 00:29 UTCinvestigating

   Continuamos a investigar esta questão.

3. 8 Eost 2026 da 03:05 UTCidentified

   Alguns dispositivos estão a ser recuperados. Nossa equipe ainda está trabalhando com o DCO para recuperar totalmente o site.

4. 8 Eost 2026 da 11:06 UTCidentified

   Vários servidores foram recuperados, mas a extensão completa do site ainda está sendo trabalhado no momento. A nossa equipa ainda está a trabalhar com o DCO para a resolução completa.

5. 8 Eost 2026 da 23:54 UTCresolved

   Este incidente foi resolvido. Nossa equipe manterá a comunicação para os clientes afetados através de tickets em andamento.

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mezheven 2026 da 22:09 UTCinvestigating

   We are currently investigating this issue.

2. 26 Mezheven 2026 da 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Mezheven 2026 da 23:26 UTCresolved

   We experienced an issue on one of our border routers in New York. The router did not fail completely, however some services were impacted, which required a reboot to fully restore normal operation. During this time, our redundant infrastructure ensured that only part of the traffic was affected. Traffic is now fully stable, we are monitoring the health status closely and will share a full update once our investigation is complete.

1. 25 Mezheven 2026 da 09:16 UTCinvestigating

   We are currently investigating this issue and will provide more details as soon as they are available.

2. 25 Mezheven 2026 da 11:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Mezheven 2026 da 21:25 UTCresolved

   This incident has been resolved.

1. 23 Mezheven 2026 da 22:23 UTCinvestigating

   We are currently investigating an outage in Miami HQ. Is it impacting all of our services, Dashboard and API.

2. 23 Mezheven 2026 da 22:41 UTCinvestigating

   We have a preliminary diagnosis that the incident was caused by a power outage affecting all the customers on the same floor. We are pushing the DC operator for an update. Is it impacting all of our services, Dashboard and API.

3. 24 Mezheven 2026 da 00:35 UTCmonitoring

   Services have been restored following a power outage. We are currently monitoring the environment closely and awaiting final confirmation from the data center team. Further updates to follow.

4. 24 Mezheven 2026 da 09:29 UTCresolved

   This incident has been resolved. We will follow up with a post-mortem as soon as a complete RCA is finished between Latitude.sh and our DCO.

1. 19 Mezheven 2026 da 17:58 UTCinvestigating

   We are currently investigating this issue.

2. 19 Mezheven 2026 da 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 Mezheven 2026 da 18:36 UTCresolved

   This incident has been resolved.

1. 18 Mezheven 2026 da 21:43 UTCinvestigating

   We are currently investigating this issue.

2. 19 Mezheven 2026 da 00:30 UTCresolved

   This incident has been resolved.

1. 22 Mae 2026 da 20:12 UTCresolved

   Between 14:00 BRT and 14:10 BRT (17:00 UTC — 17:10 UTC) on May 22, 2026, a subset of customers experienced intermittent 5xx errors on the Dashboard and API. The issue was identified, mitigated, and services are fully operational. We apologize for the inconvenience. If you continue to experience issues, please reach out to our support team.

1. 7 Mae 2026 da 18:11 UTCinvestigating

   We are aware and currently investigating an ongoing outage at Silicon Valley DC. We apologize for any inconvenience and will provide updates as more information becomes available.

2. 7 Mae 2026 da 18:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 Mae 2026 da 19:18 UTCresolved

   The issue has already been resolved, and services have been fully restored. We're currently investigating the case together with the Colocation Provider, and we will provide a post-mortem report as soon as possible.

1. 25 Meurzh 2026 da 16:40 UTCinvestigating

   We are currently investigating this issue.

2. 25 Meurzh 2026 da 19:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Meurzh 2026 da 19:27 UTCresolved

   This incident has been resolved.

1. 18 Meurzh 2026 da 19:03 UTCidentified

   We are resolving an increased error rate affecting provisioning actions and virtual machines. It was related to a connection issue with internal services and should be solved within the next 30 minutes. This issue only affects new provisioning action requests. We are truly sorry about the inconvenience.

2. 18 Meurzh 2026 da 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Meurzh 2026 da 20:35 UTCresolved

   This incident has been resolved.

1. 17 Meurzh 2026 da 14:23 UTCinvestigating

   We are investigating an increased error rate affecting provisinings. This issue only affects new provisinings requests. We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes

2. 17 Meurzh 2026 da 14:51 UTCinvestigating

   We are currently investigating this issue.

3. 17 Meurzh 2026 da 16:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 Meurzh 2026 da 18:07 UTCresolved

   This incident has been resolved.

1. 11 Meurzh 2026 da 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 11 Meurzh 2026 da 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 Meurzh 2026 da 19:32 UTCresolved

   This incident has been resolved.

1. 4 Meurzh 2026 da 18:05 UTCinvestigating

   We are investigating an increased error rate affecting deployments and a problem with Dallas connectivity We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes.

2. 4 Meurzh 2026 da 18:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Meurzh 2026 da 18:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Meurzh 2026 da 19:47 UTCresolved

   This incident has been resolved.

1. 16 Cʼhwevrer 2026 da 15:07 UTCidentified

   We are currently experiencing a connectivity issue affecting the dark fiber provider links between our SAO and SAO2 sites. This circuit is responsible for carrying several extended VLANs between the locations, resulting in some devices appearing unavailable. The provider is working on resolving the issue. At the moment, no ETA has been provided. We will continue to monitor and provide updates as soon as new information becomes available.

2. 16 Cʼhwevrer 2026 da 16:00 UTCidentified

   An ETR has been provided by the dark fiber provider. They are currently working on the issue, and the ETR is 7:00 PM (UTC). The fiber cut was caused by an incident during public road renovation works, which resulted in a major outage affecting several other fiber providers in the region. We will continue to monitor the situation and provide updates as soon as new information becomes available.

3. 16 Cʼhwevrer 2026 da 21:49 UTCresolved

   The fiber cut was restored by the provider at 7:15 PM (UTC). We have been monitoring the link since then and have not observed any new incidents.

1. 11 Cʼhwevrer 2026 da 14:41 UTCidentified

   We are currently experiencing intermittent issues with server deployments in US regions. The issue affects Ubuntu 24.04, Ubuntu 22.04, and Debian 12 base images, where user data may not be applied correctly during provisioning. Our team is actively investigating and working on a fix. We will provide updates as the situation progresses.

2. 11 Cʼhwevrer 2026 da 14:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 Cʼhwevrer 2026 da 17:40 UTCmonitoring

   The fix has been applied, and we are monitoring the situation.

4. 11 Cʼhwevrer 2026 da 19:53 UTCresolved

   This incident has been resolved. All services are operating normally, and the system is stable. Monitoring remains in place to ensure continued reliability.

1. 5 Cʼhwevrer 2026 da 11:35 UTCinvestigating

   We are investigating an increased error rate affecting deployments with Ubuntu 24.04. This issue only affects new deployments and reinstallations of existing servers. During the incident, if possible, prefer deploying any other OS over Ubuntu 24.04. We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes.

2. 5 Cʼhwevrer 2026 da 12:23 UTCidentified

   We have identified the root cause of the issue as an instability on Canonical’s side affecting Ubuntu 24.04 images. This problem impacts new deployments and reinstallations only. Existing servers already running Ubuntu 24.04 are not affected. Our team is monitoring the situation and working on restoring normal deployment operations for Ubuntu 24.04 across the affected regions. As a temporary workaround, we recommend deploying an alternative OS until the issue is fully resolved. Further updates will be shared as more information becomes available.

3. 5 Cʼhwevrer 2026 da 17:03 UTCidentified

   The issue affecting Ubuntu 24.04 deployments has been resolved in the majority of regions. At this time, deployment issues persist only in the ASH (Ashburn) and CHI (Chicago) regions. All other regions are operating normally. Our team continues to work on a fix to fully restore Ubuntu 24.04 deployments in the remaining affected regions. Further updates will be provided as progress is made.

4. 5 Cʼhwevrer 2026 da 18:19 UTCidentified

   We are continuing to work on a fix for this issue.

5. 5 Cʼhwevrer 2026 da 18:22 UTCmonitoring

   This incident has been resolved. The issue affecting Ubuntu 24.04 deployments has been fully mitigated, and all regions are now operating normally. Deployments and reinstallations are functioning as expected across all locations. Thank you for your patience.

6. 5 Cʼhwevrer 2026 da 23:55 UTCresolved

   This incident has been resolved.

1. 21 Kerzu 2025 da 14:35 UTCinvestigating

   We are currently investigating an issue affecting IPMI access in our London (LON) location. Some users may experience failures when establishing VPN sessions required for IPMI connectivity. Our Network Enginnering team is actively working to identify the root cause and apply the necessary configuration changes. Impact: - IPMI access in London may be unavailable or fail to establish - No impact to customer data or running workloads has been identified We will provide further updates as soon as more information is available.

2. 21 Kerzu 2025 da 20:41 UTCresolved

   This incident has been resolved.

1. 15 Kerzu 2025 da 14:57 UTCinvestigating

   We are investigating an increased error rate affecting the bandwidth usage page. We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes.

2. 15 Kerzu 2025 da 15:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Kerzu 2025 da 17:57 UTCresolved

   The issue affecting the bandwidth usage page has been resolved. The fix has been successfully applied, and monitoring confirms that services are operating normally. We appreciate your patience and apologize for any inconvenience caused.