Histórico de interrupções do Lattice

1. 21 Eost 2026 da 17:19 UTCinvestigating

   Lattice está atualmente passando por um incidente na página de Recomendações do Ciclo de Compensação do administrador. A tabela de Recomendações está mostrando um erro de "Algo deu errado".

2. 21 Eost 2026 da 17:22 UTCidentified

   Nossa equipe identificou a causa raiz subjacente e e está implementando uma correção para resolver os administradores de erros ver na página Recomendações do Ciclo de Compensação.

3. 21 Eost 2026 da 18:00 UTCmonitoring

   Foi lançada uma solução. Administração viewing Compensação Ciclo Recomendações devem atualizar a página e ver os dados com sucesso. Continuaremos a acompanhar por enquanto.

4. 21 Eost 2026 da 18:24 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 20:23 UTCresolved

   A Lattice teve um problema com o Agente de IA Lattice e a geração de Resenhas Baseadas em Evidências entre as 12:30 e as 13:15. A geração de agentes de IA e Revisões Baseadas em Evidências foi restaurada.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Eost 2026 da 21:32 UTCmonitoring

   Por aproximadamente 30 minutos, mensagens de e-mail e Slack não foram enviadas. Uma correção foi implantada, e novas mensagens estão agora enviando como esperado. As mensagens enviadas durante a janela afetada podem ser adiadas. Continuamos a monitorizar o serviço.

2. 18 Eost 2026 da 21:33 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Eost 2026 da 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10 Eost 2026 da 13:39 UTCinvestigating

   Lattice está passando por uma ruptura nos horários automatizados do ciclo de revisão. Todos os ciclos de revisão em uma linha do tempo automatizada não adiantaram seu estado e lembretes automatizados não foram enviados desde quinta-feira. Nossa equipe está trabalhando ativamente para identificar a causa raiz subjacente e implementar uma solução.

2. 10 Eost 2026 da 15:20 UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. 10 Eost 2026 da 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10 Eost 2026 da 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Eost 2026 da 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7 Eost 2026 da 00:51 UTCresolved

   Slack notification settings have now been restored.

1. 5 Eost 2026 da 03:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5 Eost 2026 da 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5 Eost 2026 da 20:14 UTCresolved

   This issue has been resolved.

1. 24 Gouere 2026 da 11:46 UTCresolved

   Cloudflare, um provedor upstream, está atualmente experimentando um problema. Isso afetou temporariamente o desempenho do site Lattice e causou erros de tempo- limite de conexão para alguns usuários. O desempenho da rede voltou ao normal. Nossa equipe de engenharia continua monitorando a situação.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Mezheven 2026 da 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5 Mae 2026 da 09:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5 Mae 2026 da 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14 Ebrel 2026 da 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14 Ebrel 2026 da 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14 Ebrel 2026 da 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9 Ebrel 2026 da 01:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 Ebrel 2026 da 03:52 UTCresolved

   This incident has been resolved.

1. 8 Ebrel 2026 da 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8 Ebrel 2026 da 18:26 UTCresolved

   This issue has been resolved.

1. 26 Meurzh 2026 da 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27 Meurzh 2026 da 01:08 UTCresolved

   This incident has been resolved.

1. 26 Meurzh 2026 da 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26 Meurzh 2026 da 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26 Meurzh 2026 da 22:18 UTCresolved

   This incident has been resolved.

1. 25 Meurzh 2026 da 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26 Meurzh 2026 da 02:26 UTCresolved

   This incident has been resolved.

1. 24 Meurzh 2026 da 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26 Cʼhwevrer 2026 da 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12 Cʼhwevrer 2026 da 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12 Cʼhwevrer 2026 da 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Cʼhwevrer 2026 da 23:46 UTCresolved

   This incident has been resolved.

1. 2 Cʼhwevrer 2026 da 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2 Cʼhwevrer 2026 da 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.