Histórico de interrupções do Lexia

1. 22 Gwengolo 2026 da 15:07 UTCinvestigating

   Estamos recebendo relatórios de problemas de login intermitentes para LETRS e Lexia Aspire. Estamos a trabalhar para identificar a questão e resolvê-la o mais rapidamente possível. Pedimos desculpa por qualquer inconveniente que isto possa causar.

2. 22 Gwengolo 2026 da 15:40 UTCmonitoring

   Identificámos e implementámos uma resolução para as questões vividas esta manhã. Continuamos a acompanhar a situação.

3. 23 Gwengolo 2026 da 16:09 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Ebrel 2026 da 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 Ebrel 2026 da 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 Mae 2026 da 20:07 UTCresolved

   This incident has been resolved.

1. 23 Cʼhwevrer 2026 da 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 Cʼhwevrer 2026 da 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 Cʼhwevrer 2026 da 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 Cʼhwevrer 2026 da 01:15 UTCresolved

   This incident has been resolved.

1. 6 Cʼhwevrer 2026 da 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 Cʼhwevrer 2026 da 16:42 UTCresolved

   This issue have been resolved.

1. 9 Gwengolo 2025 da 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 Gwengolo 2025 da 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Gwengolo 2025 da 21:19 UTCresolved

   This incident has been resolved.

1. 6 Eost 2025 da 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 Eost 2025 da 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 Mezheven 2025 da 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 Mezheven 2025 da 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 Mae 2025 da 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 Mae 2025 da 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Mae 2025 da 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 Mae 2025 da 17:52 UTCresolved

   This incident has been resolved.

1. 10 Meurzh 2025 da 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 Meurzh 2025 da 19:29 UTCresolved

   This incident has been resolved.

1. 25 Cʼhwevrer 2025 da 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 Cʼhwevrer 2025 da 15:20 UTCresolved

   This incident has been resolved.

1. 6 Cʼhwevrer 2025 da 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 Cʼhwevrer 2025 da 17:19 UTCresolved

   This incident has been resolved.

1. 27 Genver 2025 da 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 Cʼhwevrer 2025 da 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Cʼhwevrer 2025 da 16:04 UTCresolved

   This incident has been resolved.

1. 16 Genver 2025 da 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 Genver 2025 da 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 Genver 2025 da 22:07 UTCresolved

   This incident has been resolved.

1. 8 Genver 2025 da 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 Genver 2025 da 17:28 UTCresolved

   This incident has been resolved.

1. 14 Eost 2024 da 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 Gwengolo 2024 da 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 Here 2024 da 15:05 UTCresolved

   This incident has been resolved.

1. 29 Gouere 2024 da 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 Gouere 2024 da 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 Gouere 2024 da 12:10 UTCresolved

   This incident has been resolved.

1. 19 Gouere 2024 da 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 Gouere 2024 da 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 Gouere 2024 da 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 Eost 2024 da 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 Eost 2024 da 20:21 UTCresolved

   This incident has been resolved!

1. 30 Ebrel 2024 da 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 Mae 2024 da 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Mae 2024 da 05:15 UTCresolved

   This incident has been resolved.

1. 27 Gouere 2023 da 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 Gouere 2023 da 15:20 UTCresolved

   This incident has been resolved.

1. 17 Gouere 2023 da 21:18 UTCinvestigating

   We have discovered an issue with logging into Lexia Academy. We are working to identify and resolve the issue as soon as possible. We apologize for any inconvenience this might cause.

2. 19 Gouere 2023 da 12:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 Gouere 2023 da 19:53 UTCresolved

   This incident has been resolved.