Histórico de interrupções do Lifesize Cloud

1. 7 Here 2026 da 07:47 UTCinvestigating

   Serviço de Gestão de Chamadas – Usuários da Região da UE Incapazes de participar de chamadas multipartidárias Lifesize e chamadas GW Connect+. As chamadas de pontos estão a funcionar bem.

2. 7 Here 2026 da 09:27 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 7 Here 2026 da 10:55 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Gwengolo 2026 da 13:25 UTCidentified

   Serviço de gerenciamento de chamadas – Américas Região Usuários Incapaz de se juntar às chamadas multipartidárias da Lifesize, chamadas de pontos estão funcionando bem.

2. 4 Gwengolo 2026 da 14:52 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 4 Gwengolo 2026 da 18:37 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Gwengolo 2026 da 13:20 UTCresolved

   Serviço de gerenciamento de chamadas – Usuários da região dos EUA Incapazes de se juntar às chamadas multipartidárias da Lifesize, as chamadas de pontos estão funcionando bem.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Meurzh 2026 da 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 Meurzh 2026 da 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Meurzh 2026 da 16:32 UTCresolved

   This incident has been resolved.

1. 17 Meurzh 2026 da 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 Meurzh 2026 da 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 Meurzh 2026 da 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 Meurzh 2026 da 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 Meurzh 2026 da 17:36 UTCresolved

   This incident has been resolved.

1. 21 Genver 2026 da 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 Genver 2026 da 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 Genver 2026 da 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Genver 2026 da 17:21 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 Here 2025 da 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 Here 2025 da 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 Here 2025 da 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 Here 2025 da 00:39 UTCresolved

   This incident has been resolved.

1. 12 Meurzh 2025 da 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 Meurzh 2025 da 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Meurzh 2025 da 01:25 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2024 da 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 Kerzu 2024 da 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Kerzu 2024 da 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 Kerzu 2024 da 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 Du 2024 da 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 Du 2024 da 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Du 2024 da 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Du 2024 da 07:09 UTCresolved

   This incident has been resolved.

1. 1 Here 2024 da 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 Here 2024 da 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 Here 2024 da 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 Eost 2024 da 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 Eost 2024 da 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 Eost 2024 da 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 Eost 2024 da 13:41 UTCresolved

   This incident has been resolved.

1. 10 Gouere 2023 da 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 Gouere 2023 da 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Gouere 2023 da 06:45 UTCresolved

   This incident has been resolved.

1. 8 Gouere 2023 da 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 Gouere 2023 da 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Gouere 2023 da 07:20 UTCresolved

   This incident has been resolved.

1. 8 Gouere 2023 da 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 Gouere 2023 da 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Gouere 2023 da 03:03 UTCresolved

   This incident has been resolved.

1. 13 Mezheven 2023 da 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 Mezheven 2023 da 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 Mezheven 2023 da 20:34 UTCresolved

   This incident has been resolved.

1. 10 Cʼhwevrer 2023 da 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 Cʼhwevrer 2023 da 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Cʼhwevrer 2023 da 23:50 UTCresolved

   This incident has been resolved.

1. 9 Cʼhwevrer 2023 da 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 Cʼhwevrer 2023 da 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 Cʼhwevrer 2023 da 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 Cʼhwevrer 2023 da 13:37 UTCresolved

   This incident has been resolved.

1. 7 Cʼhwevrer 2023 da 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 Cʼhwevrer 2023 da 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 Cʼhwevrer 2023 da 19:02 UTCresolved

   This incident has been resolved.

1. 14 Kerzu 2022 da 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 Kerzu 2022 da 17:07 UTCresolved

   This incident has been resolved.