54 Lyyti incidents · Mezheven 2023 — official updates, affected components, duration and resolution details.
O nosso serviço de edição de mensagens está a sofrer uma grande falha, pedimos desculpa por qualquer inconveniente.
A questão foi identificada e está a ser implementada uma solução.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos actualmente a investigar esta questão.
Continuamos a investigar esta questão.
A questão foi identificada e está a ser implementada uma solução.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Atualmente, estamos passando por uma perturbação nos nossos serviços de suporte devido a uma interrupção com nosso provedor de serviços. Você pode experimentar atrasos nos tempos de resposta ou dificuldade em chegar à nossa equipe de suporte através de todos os canais.
Uma correção foi implementada e nossos serviços de suporte parecem estar disponíveis novamente. Note-se que atrasos e interrupções ainda podem ocorrer. Estamos a monitorizar a situação.
Os serviços de apoio estão totalmente operacionais sem perturbações.
Traduzido automaticamente da atualização oficial do incidente.
Devido a um problema global no ambiente Microsoft 365, estamos atualmente experimentando problemas de entrega de email para endereços de email hospedados Microsoft. Estamos a acompanhar a situação.
O problema global da Microsoft 365 foi resolvido e a entrega de e-mail retornou ao normal. Quaisquer e-mails atrasados afetados pela interrupção estão sendo ressentidos.
Traduzido automaticamente da atualização oficial do incidente.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to monitor for any further issues.
We're currently experiencing unusual high amounts of traffic.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
**Status update: Service disruption on 1 July 2026** On Monday 2026-07-01, between 07:00 and 08:55 UTC, Lyyti experienced unavailability and degraded performance affecting Lyyti core, including Portal, registration pages, API, integrations and mobile apps. Due to unforeseen circumstances, a high-traffic registration event triggered multiple edge cases in our system, resulting in significantly higher than expected load on our servers, which in turn caused slowness and disruption to our normal services. This was more than a routine traffic spike, and our team worked throughout the incident to restore full service. As part of our post-mortem analysis, we have identified the underlying causes. We have since deployed fixes to mitigate the identified issues and prevent this from happening again. We apologize for the inconvenience caused by this outage. If you have any further questions regarding this incident, do not hesitate to contact us.
We're currently investigating a major outage, no data is lost or corrupted.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with our knowledge base and Lyyti's help articles are therefore unavailable. We're investigating the issue and hope to resolve it quickly.
We are continuing to investigate this issue.
Knowledge base is available again!
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Statuses for outbound email messages were not properly reflected in the messaging statistics in Lyyti Portal. The status update was out of order between Friday 18:50 UTC and Monday 13:25 UTC, and mail statuses updated during this time will unfortunately not be reflected in the messaging statistics in Lyyti Portal. Rest assured that the incident only concerns the visibility of message statuses. Email messages has been delivered as normal during the whole period of this incident. We are sorry for the inconvenience caused by this issue.
Since approximately 8:40 UTC today, statuses for outbound email messages are not properly reflected in the messaging statistics in Lyyti Portal. This causes all messages to be shown as 'sent' regardless of the actual status. In other words, statuses like 'opened', 'clicked', 'bounced', 'blocked', are not currently reflected for most messages sent today. Rest assured that messages are being delivered as normal, and the issue at hand only concerns the statistics and the visibility of statuses for specific messages. We are investigating the issue together with the email service provider, and we will let you know once the issue has been resolved.
The cause for the issue with the statuses has been located and the issue has been resolved. Email status updates are currently flowing normally, but it will take a moment for the statuses for the last few hours to be updated within Lyyti. We are monitoring the situation and will close the incident once all statuses have been properly updated.
Retroactive email statuses that had accumulated during the day have been updated, and statuses are updating in real-time as of approximately 14:05 UTC. This incident has been resolved.
Our support services are currently unavailable due to a major Cloudfare outage. We're monitoring the situation.
Our support services are slowly up and running again.
The incident has been resolved and our support services are up and running again.
We are currently investigating this issue.
The initial root cause is still being investigated. An operational issue affecting a cluster compute node was identified and the node has been recreated. Service has been restored, and we are monitoring the cluster for full stability.
The operational issue has been mitigated, and services are now reporting as operational. We are under a period of enhanced monitoring. A key cluster compute node, which was previously unavailable, has been successfully recreated and brought back online. We are now closely monitoring the stability and performance of the cluster. We continue to investigate the root cause of the initial compute node failure.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a delay in email send outs. Messages will be delivered, but with a delay. We're currently investigating the issue with our email service provider.
The issue has been identified and a fix is being implemented by our email service provider.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to abnormally high load on some production servers, our web services experienced an intermittent outage between 15:00-15:10 UTC. This resulted in momentary inability to access event registration pages and other web services. The underlying causes have been analyzed and fixes are being implemented to prevent similar outages from occurring in the future. We are sorry for the inconvenience caused by this outage.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The root cause for the incident was related to code changes that were deployed into production by our production team. Despite being properly reviewed and approved, the code changes caused unforeseen issues under certain circumstances. As a result, there were issues accessing Lyyti's services between 10:00-10:23 UTC. We are sorry for the inconvenience caused by this outage.
