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    Histórico de interrupções do Magic Labs

    50 Magic Labs incidents · Eost 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Início 3 Mezheven 2026 da 17:51 UTC · 43m

    OutageCritical incident
    Componentes afetados
    Wallet OperationsAPIAuthentication
    1. 3 Mezheven 2026 da 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Mezheven 2026 da 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Início 18 Cʼhwevrer 2026 da 07:15 UTC · 36m

    IssuesMinor incident
    Componentes afetados
    Wallet Operations
    1. 18 Cʼhwevrer 2026 da 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 Cʼhwevrer 2026 da 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 Cʼhwevrer 2026 da 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Início 9 Cʼhwevrer 2026 da 19:29 UTC · 36m

    OutageMajor incident
    Componentes afetados
    Wallet Operations
    1. 9 Cʼhwevrer 2026 da 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 Cʼhwevrer 2026 da 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 Cʼhwevrer 2026 da 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Início 13 Genver 2026 da 20:01 UTC · 16m

    OutageMajor incident
    1. 13 Genver 2026 da 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 Genver 2026 da 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Início 5 Kerzu 2025 da 09:08 UTC · 14m

    OutageCritical incident
    Componentes afetados
    APIDashboardAuthentication
    1. 5 Kerzu 2025 da 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 Kerzu 2025 da 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 Kerzu 2025 da 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Início 18 Du 2025 da 12:52 UTC · 3h 10m

    OutageMajor incident
    Componentes afetados
    APIDashboardAuthentication
    1. 18 Du 2025 da 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 Du 2025 da 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Início 18 Du 2025 da 11:30 UTC · 0m

    Pending
    1. 18 Du 2025 da 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Início 27 Eost 2025 da 00:40 UTC · 1h 5m

    OutageCritical incident
    Componentes afetados
    DashboardAuthentication
    1. 27 Eost 2025 da 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 Eost 2025 da 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Início 11 Mezheven 2025 da 17:26 UTC · 1h 32m

    IssuesMinor incident
    Componentes afetados
    Newton Agents
    1. 11 Mezheven 2025 da 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 Mezheven 2025 da 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Início 29 Mae 2025 da 05:55 UTC · 1h 7m

    OutageCritical incident
    Componentes afetados
    Newton Agents
    1. 29 Mae 2025 da 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 Mae 2025 da 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 Mae 2025 da 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 Mae 2025 da 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Início 22 Meurzh 2025 da 14:30 UTC · 10m

    IssuesMinor incident
    1. 22 Meurzh 2025 da 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Início 12 Cʼhwevrer 2025 da 03:34 UTC · 3d 20h

    IssuesMinor incident
    Componentes afetados
    APIAuthentication
    1. 12 Cʼhwevrer 2025 da 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 Cʼhwevrer 2025 da 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 Cʼhwevrer 2025 da 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 Cʼhwevrer 2025 da 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Início 4 Kerzu 2024 da 21:55 UTC · 4h 1m

    IssuesMinor incident
    Componentes afetados
    APIDashboardAuthentication
    1. 4 Kerzu 2024 da 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 Kerzu 2024 da 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 Kerzu 2024 da 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Início 29 Here 2024 da 15:30 UTC · 0m

    IssuesMinor incident
    1. 29 Here 2024 da 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Início 15 Here 2024 da 17:02 UTC · 1h 49m

    OutageCritical incident
    Componentes afetados
    DashboardSMS Delivery
    1. 15 Here 2024 da 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 Here 2024 da 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 Here 2024 da 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Início 11 Here 2024 da 22:21 UTC · 1h 14m

    Pending
    Componentes afetados
    APIAuthentication
    1. 11 Here 2024 da 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 Here 2024 da 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 Here 2024 da 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Início 16 Gwengolo 2024 da 05:01 UTC · 8h 12m

    OutageMajor incident
    Componentes afetados
    Third Party
    1. 16 Gwengolo 2024 da 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 Gwengolo 2024 da 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Início 7 Eost 2024 da 19:47 UTC · 0m

    OutageMajor incident
    Componentes afetados
    DashboardAuthentication
    1. 7 Eost 2024 da 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Início 10 Gouere 2024 da 22:09 UTC · 0m

    Pending
    1. 10 Gouere 2024 da 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Início 10 Mezheven 2024 da 09:45 UTC · 12h 0m

    Pending
    Componentes afetados
    Authentication
    1. 10 Mezheven 2024 da 22:09 UTCresolved

      This incident has been resolved.