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    Histórico de interrupções do Marvel

    39 Marvel incidents · Mezheven 2015 — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Início 7 Eost 2024 da 10:34 UTC · 4d 22h

    OutageMajor incident
    Componentes afetados
    Design Tool
    1. 7 Eost 2024 da 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 Eost 2024 da 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 Eost 2024 da 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 Eost 2024 da 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 Eost 2024 da 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Início 20 Cʼhwevrer 2024 da 11:02 UTC · 3h 19m

    OutageMajor incident
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 Cʼhwevrer 2024 da 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 Cʼhwevrer 2024 da 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 Cʼhwevrer 2024 da 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 Cʼhwevrer 2024 da 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 Cʼhwevrer 2024 da 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Início 6 Mezheven 2023 da 15:20 UTC · 24m

    OutageCritical incident
    Componentes afetados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 Mezheven 2023 da 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 Mezheven 2023 da 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 Mezheven 2023 da 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 Mezheven 2023 da 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Início 19 Cʼhwevrer 2023 da 00:23 UTC · 37m

    Pending
    Componentes afetados
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 Cʼhwevrer 2023 da 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 Cʼhwevrer 2023 da 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Início 14 Kerzu 2022 da 12:10 UTC · 6m

    IssuesMinor incident
    Componentes afetados
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 Kerzu 2022 da 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 Kerzu 2022 da 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Início 3 Kerzu 2022 da 01:24 UTC · 43m

    Pending
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 Kerzu 2022 da 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Kerzu 2022 da 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 Kerzu 2022 da 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Início 29 Ebrel 2022 da 06:44 UTC · 57m

    OutageCritical incident
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 Ebrel 2022 da 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 Ebrel 2022 da 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 Ebrel 2022 da 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 Ebrel 2022 da 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Início 13 Ebrel 2022 da 10:21 UTC · 2h 51m

    OutageCritical incident
    Componentes afetados
    Project EditorPrototypesBillingDesign Tool
    1. 13 Ebrel 2022 da 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 Ebrel 2022 da 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 Ebrel 2022 da 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 Ebrel 2022 da 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Início 21 Gwengolo 2021 da 06:30 UTC · 14m

    IssuesMinor incident
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 Gwengolo 2021 da 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 Gwengolo 2021 da 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 Gwengolo 2021 da 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Início 21 Gouere 2021 da 16:40 UTC · 3h 58m

    OutageMajor incident
    Componentes afetados
    Sketch pluginDesign syncDesign Tool
    1. 21 Gouere 2021 da 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 Gouere 2021 da 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 Gouere 2021 da 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 Gouere 2021 da 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 Gouere 2021 da 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Início 8 Mezheven 2021 da 09:58 UTC · 3h 56m

    IssuesMinor incident
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 Mezheven 2021 da 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 Mezheven 2021 da 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 Mezheven 2021 da 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 Mezheven 2021 da 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 Mezheven 2021 da 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Início 24 Mae 2021 da 13:28 UTC · 3m

    OutageCritical incident
    Componentes afetados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 Mae 2021 da 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 Mae 2021 da 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 Mae 2021 da 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Início 10 Meurzh 2021 da 15:59 UTC · 3h 24m

    OutageMajor incident
    Componentes afetados
    Design Tool
    1. 10 Meurzh 2021 da 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 Meurzh 2021 da 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 Meurzh 2021 da 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 Meurzh 2021 da 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Início 19 Genver 2021 da 11:12 UTC · 31m

    OutageCritical incident
    Componentes afetados
    Sketch pluginDesign syncDesign Tool
    1. 19 Genver 2021 da 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 Genver 2021 da 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 Genver 2021 da 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Início 12 Genver 2021 da 15:59 UTC · 57m

    IssuesMinor incident
    Componentes afetados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 Genver 2021 da 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 Genver 2021 da 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 Genver 2021 da 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Início 14 Kerzu 2020 da 12:24 UTC · 3h 29m

    IssuesMinor incident
    Componentes afetados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 Kerzu 2020 da 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 Kerzu 2020 da 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 Kerzu 2020 da 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Início 30 Du 2020 da 13:17 UTC · 3h 56m

    IssuesMinor incident
    Componentes afetados
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 Du 2020 da 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 Du 2020 da 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 Du 2020 da 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Du 2020 da 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Início 28 Eost 2020 da 11:10 UTC · 3h 33m

    IssuesMinor incident
    Componentes afetados
    Blog
    1. 28 Eost 2020 da 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 Eost 2020 da 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 Eost 2020 da 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 Eost 2020 da 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Início 11 Eost 2020 da 07:00 UTC · 0m

    IssuesMinor incident
    1. 13 Eost 2020 da 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Início 14 Mezheven 2020 da 20:18 UTC · 3h 8m

    IssuesMinor incident
    Componentes afetados
    Design syncDesign Tool
    1. 14 Mezheven 2020 da 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 Mezheven 2020 da 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 Mezheven 2020 da 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 Mezheven 2020 da 23:25 UTCresolved

      This incident has been resolved.