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    Histórico de interrupções do Mavenlink undefined

    53 Mavenlink undefined incidents · Mae 2024 — official updates, affected components, duration and resolution details.

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    Disrupção do Serviço Salesforce

    Início 16 Gwengolo 2026 da 14:06 UTC · 5h 20m

    Pending
    1. 16 Gwengolo 2026 da 14:06 UTCinvestigating

      O serviço de terceiros (Salesforce) que usamos para nossas ofertas de suporte (Ajuda ao vivo, Casos de Suporte e Portal de Suporte) está atualmente em baixo. Estamos monitorando seu status e vamos atualizar assim que eles reportarem seus sistemas estão de volta on-line.

    2. 16 Gwengolo 2026 da 17:49 UTCmonitoring

      Os serviços da Salesforce estão se recuperando, mas o problema ainda não foi totalmente resolvido. Os clientes podem continuar a experimentar problemas acessando o Portal de Suporte. Continuamos a monitorar a situação e forneceremos outra atualização quando o serviço for totalmente restaurado.

    3. 16 Gwengolo 2026 da 19:25 UTCresolved

      A equipe de tecnologia da Salesforce informou agora aos usuários que a estabilidade e o desempenho da plataforma estão novamente nos níveis esperados, e o incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Atrasos no processamento de dados - Insights Data Exports

    Início 31 Eost 2026 da 15:22 UTC · 1h 30m

    OutageMajor incident
    Componentes afetados
    Kantata OX APIKantata OX InsightsKantata OX Application
    1. 31 Eost 2026 da 15:22 UTCinvestigating

      Nossa infraestrutura de processamento de dados está ficando para trás o que está fazendo com que as exportações de dados do Insights não sejam processadas.

    2. 31 Eost 2026 da 15:51 UTCidentified

      Encontramos a causa subjacente do problema e agora estamos trabalhando em uma correção.

    3. 31 Eost 2026 da 16:17 UTCmonitoring

      Nós implementamos uma correção e agora estamos monitorando os resultados. As coisas devem voltar ao normal, mas vamos continuar a vigiar de perto.

    4. 31 Eost 2026 da 16:53 UTCresolved

      Este incidente foi resolvido. Insights As exportações de dados estão agora processando como normal. Obrigado pela vossa paciência.

    Traduzido automaticamente da atualização oficial do incidente.

    API do evento assinado: Atraso na geração de eventos

    Início 18 Eost 2026 da 14:33 UTC · 2h 1m

    IssuesMinor incident
    Componentes afetados
    Kantata OX Subscribed Events API
    1. 18 Eost 2026 da 14:33 UTCmonitoring

      Atualmente há um atraso na geração de eventos subscritos. Identificámos a questão e foi implementada uma solução. Eventos anteriores ainda estão acessíveis. Não se espera perda de dados. Novos eventos continuam a gerar, mas com um atraso.

    2. 18 Eost 2026 da 16:33 UTCresolved

      Este incidente foi resolvido. Novos eventos agora estão gerando normalmente na API de Eventos Assinados, incluindo eventos durante o período de incidente. Pedimos desculpa por qualquer inconveniente que esta questão possa ter causado.

    Traduzido automaticamente da atualização oficial do incidente.

    Cargas de Insights Atrasados

    Início 27 Gouere 2026 da 00:04 UTC · 27m

    IssuesMinor incident
    Componentes afetados
    Kantata OX Insights
    1. 27 Gouere 2026 da 00:04 UTCinvestigating

      Estamos investigando um problema com cargas de dados padrão do Insights. Algumas contas não estão recebendo seus dados ou recebendo-os em um cronograma atrasado. Para saber como visualizar o status de seus uploads, consulte nosso artigo Base de Conhecimento do Insights.

    2. 27 Gouere 2026 da 00:11 UTCmonitoring

      Nós implementamos uma correção e agora estamos monitorando os resultados. As coisas devem voltar ao normal, mas vamos continuar a vigiar de perto.

    3. 27 Gouere 2026 da 00:32 UTCresolved

      Este incidente foi resolvido. Todas as áreas de Kantata OX estão de volta ao normal. Obrigado pela vossa paciência!

    Traduzido automaticamente da atualização oficial do incidente.

    Template Task Ordering

    Início 18 Mezheven 2026 da 20:12 UTC · 3h 8m

    Pending
    Componentes afetados
    Kantata OX Application
    1. 18 Mezheven 2026 da 20:12 UTCinvestigating

      We are investigating reports that the tasks reordering in templates is not working correctly.

    2. 18 Mezheven 2026 da 20:31 UTCidentified

      The likely cause of the issue has been identified and a potential fix is in the works.

    3. 18 Mezheven 2026 da 21:54 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 18 Mezheven 2026 da 22:54 UTCidentified

      We have identified the issue and are deploying a fix.

    5. 18 Mezheven 2026 da 23:20 UTCresolved

      We have a deployed a fix and task reordering in templates is functioning correctly again.

    Export Time is not Clickable on the Project Time & Expense Tab

    Início 15 Mezheven 2026 da 13:10 UTC · 1h 45m

    Pending
    Componentes afetados
    Kantata OX Application
    1. 15 Mezheven 2026 da 13:10 UTCinvestigating

      We are currently investigating this issue.

    2. 15 Mezheven 2026 da 13:45 UTCinvestigating

      We continue to investigate the issue and believe we have discovered the root cause. Thank you for your patience as we work to implement and deploy a fix.

    3. 15 Mezheven 2026 da 14:11 UTCinvestigating

      We are continuing to investigate this issue.

    4. 15 Mezheven 2026 da 14:14 UTCidentified

      The root cause of the issue has been verified and we are now actively reverting the file changes for deployment.

    5. 15 Mezheven 2026 da 14:34 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 15 Mezheven 2026 da 14:43 UTCmonitoring

      A partial fix has been deployed that re-enables the export functionality. There continues to be a known styling issue related to the form. This will also be fixed soon.

    7. 15 Mezheven 2026 da 14:55 UTCresolved

      The project time and expense export functionality is now available again.

    Resource Center Projects Tab Missing Dropdown

    Início 12 Mezheven 2026 da 16:55 UTC · 57m

    IssuesMinor incident
    Componentes afetados
    Kantata OX Application
    1. 12 Mezheven 2026 da 16:55 UTCinvestigating

      We are investigating an issue where projects in the Resource Center Projects tab are missing dropdown arrow.

    2. 12 Mezheven 2026 da 17:09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 Mezheven 2026 da 17:52 UTCresolved

      This incident has been resolved.

    Loading issues for Global Time Entry and Global Expenses

    Início 2 Mezheven 2026 da 18:40 UTC · 1h 41m

    Pending
    Componentes afetados
    Kantata OX Application
    1. 2 Mezheven 2026 da 18:40 UTCinvestigating

      We are currently investigating this issue.

    2. 2 Mezheven 2026 da 19:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 Mezheven 2026 da 19:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2 Mezheven 2026 da 20:01 UTCmonitoring

      A fix has been deployed and we are monitoring the results.

    5. 2 Mezheven 2026 da 20:21 UTCresolved

      This incident has been resolved.

    Unable to move tasks in task tracker

    Início 13 Mae 2026 da 20:29 UTC · 8m

    IssuesMinor incident
    Componentes afetados
    Kantata OX Application
    1. 13 Mae 2026 da 20:29 UTCinvestigating

      Some users have reported that tasks are not moving to their intended position when reordering in the task tracker. We are currently investigating the issue.

    2. 13 Mae 2026 da 20:32 UTCidentified

      The issue has been identified and a fix is being rolled out.

    3. 13 Mae 2026 da 20:34 UTCmonitoring

      The fix has been implemented and we are monitoring the results.

    4. 13 Mae 2026 da 20:34 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 13 Mae 2026 da 20:38 UTCresolved

      This incident has been resolved.

    Insights Dashboards Inaccessible for some Accounts

    Início 30 Ebrel 2026 da 23:01 UTC · 3h 16m

    OutageMajor incident
    Componentes afetados
    Kantata OX Audit LogsKantata OX Insights
    1. 30 Ebrel 2026 da 23:01 UTCinvestigating

      We are investigating an issue with standard Insights. A small subset of accounts are unable to view their dashboards. We have contacted our BI Partner and they are working on a fix. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

    2. 1 Mae 2026 da 00:08 UTCinvestigating

      Our BI partner is continuing to work on a fix. We're unable to provide an ETA at this time, but we will update with more information as we receive it.

    3. 1 Mae 2026 da 02:17 UTCresolved

      The issue is resolved, and a data load has finished successfully for all accounts. We thank you for your patience an apologize for any inconvenience.

    Delayed Insights Loads

    Início 21 Ebrel 2026 da 12:17 UTC · 1h 7m

    OutageCritical incident
    Componentes afetados
    Kantata OX APIKantata OX Insights
    1. 21 Ebrel 2026 da 12:17 UTCinvestigating

      We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

    2. 21 Ebrel 2026 da 12:38 UTCidentified

      We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

    3. 21 Ebrel 2026 da 13:13 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    4. 21 Ebrel 2026 da 13:14 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 21 Ebrel 2026 da 13:24 UTCresolved

      This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

    Investigating Issues with MBridge Syncing Data

    Início 6 Ebrel 2026 da 15:21 UTC · 58m

    IssuesMinor incident
    Componentes afetados
    Kantata OX M-Bridge
    1. 6 Ebrel 2026 da 15:21 UTCinvestigating

      We are currently noticing data sync issues on MBridge.

    2. 6 Ebrel 2026 da 15:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Ebrel 2026 da 15:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results. You may experience some delays as we work through the backlog of jobs.

    4. 6 Ebrel 2026 da 16:19 UTCresolved

      This incident has been resolved.

    Delay in Audit Log Data

    Início 1 Ebrel 2026 da 23:09 UTC · 3h 29m

    Pending
    Componentes afetados
    Kantata OX Audit Logs
    1. 1 Ebrel 2026 da 23:09 UTCidentified

      Audit Logs data has not been updated since March 30, 4:30pm Pacific. All reports are functional but will not reflect recent updates. The problem has been identified and the fix is running. No data has been lost, and we expect the system to take time to catch up. We will monitor progress and update status when we have an estimate of the time to complete.

    2. 1 Ebrel 2026 da 23:31 UTCmonitoring

      We estimate that it will take between 6-7 hours for the system to have all data up to date. Progress will continue to be monitored, and we will update status regularly.

    3. 2 Ebrel 2026 da 02:32 UTCmonitoring

      Processing the data backlog took less time than expected. All data in audit logs should be nearly up to date, and will be completely up to date soon.

    4. 2 Ebrel 2026 da 02:39 UTCresolved

      All data in audit logs is now up to date.

    Pulse Surveys Unavailable

    Início 26 Meurzh 2026 da 17:29 UTC · 1h 16m

    OutageCritical incident
    Componentes afetados
    Kantata Pulse
    1. 26 Meurzh 2026 da 17:29 UTCinvestigating

      We are currently aware of an issue that is preventing Pulse surveys from loading and are actively working on a solution.

    2. 26 Meurzh 2026 da 17:42 UTCidentified

      We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

    3. 26 Meurzh 2026 da 17:48 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    4. 26 Meurzh 2026 da 18:45 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Elevated Errors

    Início 14 Genver 2026 da 15:41 UTC · 2h 45m

    IssuesMinor incident
    Componentes afetados
    Kantata OX APIKantata OX M-BridgeKantata OX ApplicationSmart Upload ManagerKantata Connect
    1. 14 Genver 2026 da 15:41 UTCinvestigating

      We’re noticing a higher number of errors than usual in Kantata OX. We’re working to resolve this as quickly as possible. Thanks for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

    2. 14 Genver 2026 da 16:17 UTCinvestigating

      We’re continuing to investigate the issue and working to resolve this as quickly as possible. Thank you for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

    3. 14 Genver 2026 da 16:24 UTCinvestigating

      We are continuing to investigate this issue.

    4. 14 Genver 2026 da 16:29 UTCidentified

      The issue has been identified and a fix is being implemented. Thank you for your patience while we work to resolve this issue.

    5. 14 Genver 2026 da 16:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 14 Genver 2026 da 16:57 UTCinvestigating

      We are continuing to observe elevated error rates. We're continuing to work to resolve this as quickly as possible. Thank you for your patience!

    7. 14 Genver 2026 da 17:53 UTCmonitoring

      We have identified the issue and deployed a fix. Error rates are now decreasing and we will continue to monitor performance and errors until returning to normal operation. Thank you for your patience as we work to fully resolve this.

    8. 14 Genver 2026 da 18:25 UTCresolved

      This incident has been resolved. Users and integrations that encountered 502 or 504 errors are safe to retry operations. Some M-Bridge and Connect integrations may have automatically disabled due to elevated error rates and may need to be manually re-enabled.

    Performance Issue

    Início 16 Kerzu 2025 da 17:42 UTC · 1h 51m

    Pending
    Componentes afetados
    Kantata OX APIMavenpageKantata OX ApplicationSmart Upload Manager
    1. 16 Kerzu 2025 da 17:42 UTCinvestigating

      We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.

    2. 16 Kerzu 2025 da 18:00 UTCinvestigating

      Site load times have returned to normal.

    3. 16 Kerzu 2025 da 18:20 UTCidentified

      We have identified the issue and we are working on a fix for it.

    4. 16 Kerzu 2025 da 18:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16 Kerzu 2025 da 19:34 UTCresolved

      This incident has been resolved.

    Elevated Kantata AI Errors

    Início 21 Du 2025 da 00:44 UTC · 5d 2h

    IssuesMinor incident
    Componentes afetados
    Kantata OX Application
    1. 21 Du 2025 da 00:44 UTCinvestigating

      We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!

    2. 21 Du 2025 da 17:30 UTCidentified

      We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.

    3. 24 Du 2025 da 17:31 UTCidentified

      We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.

    4. 26 Du 2025 da 00:40 UTCmonitoring

      We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

    5. 26 Du 2025 da 02:44 UTCresolved

      This incident has been resolved. Thank you for your patience!

    Insights Pipeline is Down

    Início 29 Here 2025 da 18:28 UTC · 1h 37m

    OutageCritical incident
    Componentes afetados
    Kantata OX Insights
    1. 29 Here 2025 da 18:28 UTCidentified

      Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.

    2. 29 Here 2025 da 18:35 UTCidentified

      Our Business Intelligence Partner has identified the issue and they are working on a fix.

    3. 29 Here 2025 da 19:04 UTCidentified

      Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.

    4. 29 Here 2025 da 19:13 UTCidentified

      The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.

    5. 29 Here 2025 da 19:29 UTCmonitoring

      Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.

    6. 29 Here 2025 da 20:05 UTCresolved

      Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.

    Smart Upload Manager connectivity issues

    Início 20 Here 2025 da 16:04 UTC · 3h 9m

    OutageCritical incident
    Componentes afetados
    Smart Upload Manager
    1. 20 Here 2025 da 16:04 UTCinvestigating

      We’re noticing issues that are preventing access to Smart Upload Manager right now. We’re looking into it and will keep you updated. Thanks for your understanding.

    2. 20 Here 2025 da 16:20 UTCidentified

      Our third party provider is experiencing a service disruption that is affecting Smart Upload Manager. We are working with our provider to resolve the issue.

    3. 20 Here 2025 da 18:02 UTCmonitoring

      The application is now accessible but some features and functions may still present intermittent issues. We will continue to monitor until performance is fully restored.

    4. 20 Here 2025 da 19:13 UTCresolved

      The incident is now resolved. Thank you for your patience.

    Delayed Insights Loads

    Início 29 Gwengolo 2025 da 22:45 UTC · 18m

    IssuesMinor incident
    Componentes afetados
    Kantata OX Insights
    1. 29 Gwengolo 2025 da 22:45 UTCinvestigating

      We are investigating an issue with delayed Insights data loads. All accounts appear to be affected at this time. We will provide more information as we have it.

    2. 29 Gwengolo 2025 da 22:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 Gwengolo 2025 da 22:52 UTCmonitoring

      The issue has been identified. Users can expect their Insights data loads to be refreshed within the next 20-30 minutes.

    4. 29 Gwengolo 2025 da 23:02 UTCresolved

      This incident has been resolved.