Histórico de interrupções do Monzo

1. 19 Eost 2026 da 11:55 UTCinvestigating

   Temos tido atrasos no processamento dos pagamentos. Estamos olhando para ele, e vamos compartilhar mais quando tivermos.

2. 19 Eost 2026 da 12:38 UTCinvestigating

   Os problemas que afectam os pagamentos atrasados ainda não estão resolvidos. Também estamos tendo problemas com nossas linhas telefônicas neste momento, o que significa que suas chamadas podem não se conectar. Estamos no trabalho duro para começar tudo de volta e funcionando

3. 19 Eost 2026 da 13:12 UTCinvestigating

   Esta tarde, identificamos algumas questões que afectam o Monzo e activamos o Monzo Stand-in, o nosso banco de apoio totalmente independente. Estamos a preparar uma solução e a mover-nos rapidamente para recuperar o serviço completo.

4. 19 Eost 2026 da 15:40 UTCresolved

   Estamos felizes em dizer que nossos problemas de plataforma estão todos resolvidos. Obrigado por sua paciência, enquanto trabalhamos na correção

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 16:25 UTCmonitoring

   Estamos a ver sinais de recuperação e a monitorizar a situação.

2. 27 Gouere 2026 da 17:53 UTCresolved

   A questão está agora resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 13:52 UTCidentified

   Estamos cientes de que o Barclays Bank pode estar tendo problemas de envio e recebimento de pagamentos. Se sua tentativa de pagamento foi recusado, recomendamos tentar novamente mais tarde.

2. 27 Gouere 2026 da 15:52 UTCmonitoring

   Estamos a ver sinais de recuperação e a monitorizar a situação.

3. 27 Gouere 2026 da 16:21 UTCresolved

   Isto está agora resolvido

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Meurzh 2026 da 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2 Meurzh 2026 da 17:08 UTCresolved

   This incident has been resolved.

1. 13 Genver 2026 da 15:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 13 Genver 2026 da 15:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Genver 2026 da 17:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 13 Genver 2026 da 17:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 Genver 2026 da 17:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 22 Kerzu 2025 da 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 22 Kerzu 2025 da 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 25 Du 2025 da 15:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 25 Du 2025 da 16:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 20 Here 2025 da 08:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 20 Here 2025 da 09:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 21 Here 2025 da 08:29 UTCresolved

   This incident has been resolved.

1. 14 Gouere 2025 da 17:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 14 Gouere 2025 da 18:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 14 Gouere 2025 da 18:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 11 Meurzh 2025 da 14:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 11 Meurzh 2025 da 16:37 UTCresolved

   This incident has been resolved.

1. 13 Eost 2024 da 09:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 13 Eost 2024 da 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 13 Eost 2024 da 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 19 Gouere 2024 da 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 19 Gouere 2024 da 15:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 19 Gouere 2024 da 17:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 28 Mezheven 2024 da 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 28 Mezheven 2024 da 11:34 UTCidentified

   We expect this to be solved soon.

3. 28 Mezheven 2024 da 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 8 Mezheven 2024 da 09:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 8 Mezheven 2024 da 09:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 8 Mezheven 2024 da 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 8 Mezheven 2024 da 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 8 Mezheven 2024 da 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 8 Mezheven 2024 da 14:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 6 Mezheven 2024 da 23:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 7 Mezheven 2024 da 01:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 7 Mezheven 2024 da 02:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 5 Eost 2023 da 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 9 Eost 2023 da 17:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 10 Eost 2023 da 14:47 UTCresolved

   This incident has been resolved.

1. 12 Mezheven 2023 da 16:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 12 Mezheven 2023 da 17:18 UTCresolved

   The issue is now resolved

1. 17 Cʼhwevrer 2023 da 13:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 18 Cʼhwevrer 2023 da 05:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 1 Du 2022 da 13:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 1 Du 2022 da 14:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 21 Mezheven 2022 da 06:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 21 Mezheven 2022 da 07:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 21 Mezheven 2022 da 07:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.