50 Namely incidents · Du 2020 — official updates, affected components, duration and resolution details.
Some customers have reported receiving error messages when sending eSignature documents to employees. Our engineering team is investigating and actively working to resolve the issue.
This incident has been resolved.
We are currently investigating an issue impacting the Banking Information tab of the employee profile. The ability to make and save changes to employee banking information is currently unavailable.
Namely will be unavailable tonight from 9 PM ET to 10 PM ET due to system maintenance.
This incident has been resolved.
Namely is being affected by the current Adobe eSignature incident. We are in contact with Adobe's team and will provide updates as they become available. For more information, please visit https://status.adobe.com/ and select Issue #202305160033.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
2023-03-08 8:40PM EST - Site not responding 2023-03-08 9:17PM EST - Fix deployed 2023-03-08 9:20PM EST - Incident resolved
We are currently investigating an outage with one of our cloud providers which is causing intermittent issues across Namely and Namely Payroll.
This incident has been resolved.
We are currently investigating reports of employee profiles failing to load at some client sites. We will provide further updates as they become available.
We have identified the issue and are implementing a fix to address it. In the meantime, please refrain from saving changes to the Company Settings > Profile Fields page.
All employee profiles should now load as expected. We are working to resolve a remaining issue that is resulting in Org Unit information displaying incorrectly on some profiles and in Company Settings.
This incident has been resolved.
We are investigating reports of intermittent outages in E-Verify.
We have confirmed that sporadic outages at E-Verify may be impacting some clients' ability to access existing and submit new E-Verify cases. If you are experiencing issues, please refresh your browser's cookies and try again.
This incident has been resolved.
We're investigating reports of degraded performance loading employee profiles.
This incident has been resolved.
We are currently investigating an issue preventing access to Namely across the site.
This incident has been resolved
E-Verify is currently experiencing an issue impacting the ability to submit cases using a passport as a form of identification. This issue requires work on the E-Verify side of our integration, and they are actively working to resolve it as quickly as possible. Until a fix is implemented, you can use other forms of accepted identification to submit your case. If this is not possible, E-Verify has assured us that there will be no liability on your part for any late submissions. When you are able to submit your case, you can select "Technical Issues" as a late filing reason. We will provide an update once E-Verify has confirmed they've resolved the issue.
We are continuing to investigate this issue.
We have confirmed that E-Verify is now operating as expected.
We are currently investigating reports of intermittent slowness for users accessing the Analytics Dashboard.
We are continuing to investigate this issue.
We are continuing to investigate the root cause of this issue.
We identified and mitigated the root cause of this issue. Analytics reports should load as expected going forward.
We are currently investigating an issue causing some updates to the Profile to not save correctly.
This incident has been resolved.
We are investigating an issue preventing some recently terminated employee profiles from being automatically updated to inactive on their termination date. In the interim, users can manually update the status field to "Inactive Employee" for terminated employees' to ensure those employees will no longer have access to their site.
The root cause of the issue has been identified and we are working to implement a fix and update relevant terminated employees.
We have implemented a fix to ensure that terminated employee profiles are updated as expected and have updated all impacted employee profiles accordingly.
We are currently investigating an issue that is impacting users from accessing or using E-Verify services from Namely.
E-Verify access is operational and we are closely monitoring to ensure the connection is fully functioning.
E-Verify is functioning as expected.
We are currently investigating an issue that is preventing some employees from being added to payroll through the payroll information section of their profile.
We are continuing to investigate an issue that is preventing some clients from saving any new changes to the employee's Current Payroll Information section of their profile, which could prevent them from being included in upcoming pay cycles. We recommend reviewing employee profiles carefully to ensure changes are saved. Please note the submission deadline for all pay cycles due today has been extended to 6 pm ET while we are working to resolve this issue.
We have deployed a fix that will allow changes to employees' Current Payroll Information to be properly saved in their profiles. We are monitoring this issue to ensure that the root cause has been completely addressed.
We are continuing to monitor for any related issues before considering this issue resolved.
This incident has been resolved. All changes to employees' Current Payroll Information is functioning as expected.
We are currently investigating an issue causing some employee addresses to be missing in their profile.
We are continuing to investigate this issue.
The issue has been identified and we are working on a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are confirming that all employee addresses are correct in the system.
We have confirmed that impacted employee addresses have been restored and this issue has been resolved.
We are currently investigating an issue preventing some users from kicking off or saving an Onboarding session.
The issue has been identified and we are currently working on a fix to resolve it.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating issues preventing users from logging into multiple Payroll Companies.
This incident has been resolved.
We're investigating an issue that is preventing some users from successfully loading employee profiles.
Ongoing outages with Amazon Web Services are intermittently impacting the ability to load employee profiles in Namely. We will post further updates as they become available.
This incident has been resolved.