Histórico de interrupções do Neverbounce

1. 4 Gwengolo 2026 da 19:15 UTCinvestigating

   Atualmente estamos investigando uma questão impactando o GTM Studio Audiences. Nossa equipe de engenharia está trabalhando ativamente nisso e vamos fornecer uma atualização em breve.

2. 4 Gwengolo 2026 da 20:16 UTCinvestigating

   Nossa equipe de Engenharia continua investigando a questão impactando o GTM Studio Audiences. Publicaremos atualizações adicionais aqui como as temos.

3. 4 Gwengolo 2026 da 20:34 UTCmonitoring

   Identificamos o problema impactando o GTM Studio Audiences e implementamos uma correção. Nossa equipe está atualmente monitorando de perto os resultados e, neste momento, os serviços do GTM Studio Audience devem ser restaurados.

4. 4 Gwengolo 2026 da 20:48 UTCresolved

   Este incidente impactando o GTM Studio Audiences agora está resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 17:13 UTCmonitoring

   Durante o período de tempo de 10:45 às 12:40 ET um subconjunto de chamadas pode não ter sido gravado. Nossa Engenharia resolveu isso, e chamadas após 12:40 pm ET serão gravadas como esperado. Além disso, você pode ver atrasos no processamento de chamadas até o final do dia. Se sua reunião foi gravada através da gravação em nuvem do provedor de videoconferências, você pode importar manualmente o arquivo de gravação para a plataforma Chorus. Instruções para isso encontradas aqui: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus Durante o tempo impactado, alguns usuários receberam incorretamente uma notificação por e-mail informando que sua integração de calendário foi desconectada. Sua conexão de calendário permanece ativa e operacional; nenhuma ação é necessária de sua parte. Se você deseja verificar ou reconectar seu calendário, siga as etapas descritas aqui: https://help.zoominfo.com/s/article/How-to-Connect-and-Sync-Your-Calendar

2. 2 Gwengolo 2026 da 20:55 UTCresolved

   Este incidente foi resolvido, no entanto, você pode ver atrasos no processamento de chamadas até o final do dia.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Eost 2026 da 19:29 UTCinvestigating

   We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms. We will continue to post updates as we have them.

2. 4 Eost 2026 da 19:41 UTCidentified

   We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued for retry once the issue is resolved.

3. 4 Eost 2026 da 20:59 UTCidentified

   We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.

4. 4 Eost 2026 da 23:06 UTCmonitoring

   We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

5. 4 Eost 2026 da 23:19 UTCresolved

   This issue has been resolved. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

1. 28 Gouere 2026 da 11:43 UTCinvestigating

   Atualmente, o coro está experimentando latência significativa, o que pode impedir os usuários de acessar ou navegar pela plataforma. Nota: A funcionalidade de ligação e gravação de chamadas permanece operacional. Nossa equipe de engenharia está ativamente investigando o problema e trabalhando para restaurar o desempenho normal da plataforma.

2. 28 Gouere 2026 da 12:06 UTCinvestigating

   O problema que impacta o desempenho da plataforma Chorus foi resolvido. Nossa equipe de engenharia restaurou o desempenho normal da plataforma, e Chorus está agora operando como esperado.

3. 28 Gouere 2026 da 12:07 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 08:14 UTCinvestigating

   Estamos cientes e investigando um problema que afeta a Pesquisa de Intenção na plataforma ZoomInfo. Os clientes podem experimentar erros ou falta de resposta ao realizar pesquisas que dependem de dados Intenção. Nossas equipes de engenharia estão investigando diligentemente o problema e trabalhando para restaurar o serviço normal o mais rápido possível.

2. 24 Gouere 2026 da 08:19 UTCmonitoring

   Foi implementada uma solução e estamos a acompanhar os resultados.

3. 24 Gouere 2026 da 08:27 UTCresolved

   O problema que afeta a pesquisa de intenção foi resolvido. Nossa equipe de Engenharia implementou uma correção, e a plataforma agora está operando como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Gouere 2026 da 15:55 UTCresolved

   Durante o período de 20 de julho 7am ET a 21 de julho 10am ET um subconjunto de chamadas gravadas pode não ter capturado o componente de vídeo. Nossa equipe de engenharia lançou uma correção para isso, e chamadas após 10am ET em 21 de julho irá capturar vídeo como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 17:02 UTCinvestigating

   Atualmente estamos tendo problemas com um fornecedor de terceiros que está impactando todos os serviços Chorus. Durante esse tempo, recomendamos que os clientes utilizem a gravação Zoom nativa, se disponível. Estamos monitorando ativamente a situação com este fornecedor, bem como opções de investigação do nosso lado para ajudar a mitigar, e forneceremos atualizações à medida que as recebermos.

2. 10 Gouere 2026 da 18:01 UTCmonitoring

   Os serviços de coro foram restaurados e nossa equipe de engenharia continuará monitorando os resultados. Nossa equipe de engenharia irá reprocessar manualmente todas as chamadas que foram processadas devido à falha de terceiros.

3. 10 Gouere 2026 da 18:26 UTCresolved

   O incidente que afectou os serviços Chorus foi resolvido. A nossa equipa de engenharia vai continuar a reprocessar todas as chamadas em processamento.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 10:20 UTCinvestigating

   Atualmente estamos vivenciando problemas com o processamento de backend de audiências. A equipe está trabalhando diligentemente para superar o problema.

2. 10 Gouere 2026 da 11:18 UTCmonitoring

   Nossa equipe de engenharia resolveu o problema afetando o processamento de backend de audiências. O serviço foi restaurado e o processamento do público foi retomado. Nossa equipe continuará monitorando o serviço enquanto o restante do backlog de processamento estiver limpo.

3. 10 Gouere 2026 da 12:20 UTCresolved

   Todos os serviços estão agora a funcionar normalmente, e o processamento do público voltou à operação normal.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 06:32 UTCidentified

   Estamos cientes e investigando questões que afetam a plataforma RingLead. Os clientes podem experimentar interrupções intermitentes de serviço, incluindo timeouts, desempenho degradado ou dificuldade de acesso a recursos RingLead. Nossa equipe de Engenharia está ativamente investigando o problema e trabalhando para restaurar o serviço normal o mais rápido possível.

2. 10 Gouere 2026 da 06:40 UTCmonitoring

   Nossa equipe de engenharia identificou e resolveu o problema que afeta a plataforma RingLead. Continuamos a monitorar a plataforma de perto para garantir que os serviços permaneçam estáveis. Os usuários devem agora ser capazes de acessar e usar RingLead como esperado.

3. 10 Gouere 2026 da 06:45 UTCresolved

   Nossa equipe de engenharia resolveu o problema afetando a plataforma RingLead. Os serviços foram restaurados, e os usuários devem agora ser capazes de acessar e usar RingLead como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Gouere 2026 da 20:46 UTCinvestigating

   Nossa equipe de engenharia está atualmente ciente e investigando um problema impactando a verificação de email na API Neverbounce e na plataforma autônoma. Durante esse tempo, os usuários podem experimentar latência ou uma taxa maior de desconhecidos ou inválidos ao verificar e-mails. Obrigado pela vossa paciência enquanto trabalhamos para resolver esta questão. Nós forneceremos atualizações como temos.

2. 9 Gouere 2026 da 21:40 UTCmonitoring

   Nossa equipe de engenharia implementou uma correção e atualmente está monitorando os resultados. Também estamos trabalhando para reprocessar quaisquer trabalhos pendentes que possam ter sido impactados pela latência.

3. 9 Gouere 2026 da 23:11 UTCresolved

   O problema que causa maior latência para verificação por email foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 11:21 UTCinvestigating

   We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features. Our Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

2. 1 Gouere 2026 da 12:07 UTCmonitoring

   Our Engineering team has identified and resolved the issue affecting the RingLead platform. We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.

3. 1 Gouere 2026 da 15:19 UTCresolved

   Our Engineering team has resolved the issue affecting the RingLead platform. Services have been restored, and users should now be able to access and use RingLead as expected.

1. 22 Mezheven 2026 da 09:20 UTCidentified

   We have identified an issue impacting certain Search and Intent-related services. As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed. Our Engineering team has identified the root cause and is actively working toward a full resolution. Users may experience delays in search-related processing, workflow execution, and CSV export operations. We will continue to provide updates as more information becomes available.

2. 22 Mezheven 2026 da 10:08 UTCresolved

   The issue impacting Enrich, Intent, CSV exports, and workflow processing has been resolved. Users should now be able to run enrichments, list uploads, CSV exports, and workflows as expected. Our Engineering team has fixed the issue.

1. 18 Mezheven 2026 da 09:00 UTCinvestigating

   We are aware of and currently investigating an issue impacting users' ability to log in to Chorus. Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform. Our engineering teams are actively investigating and working to restore access as soon as possible. We will provide updates as more information becomes available.

2. 18 Mezheven 2026 da 09:50 UTCresolved

   The issue impacting Chorus login and platform access has been resolved. Users should now be able to successfully access Chorus and utilize platform functionality as expected. Our engineering teams have implemented a fix and confirmed service restoration.

1. 17 Mezheven 2026 da 19:36 UTCinvestigating

   We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

2. 17 Mezheven 2026 da 19:59 UTCmonitoring

   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

3. 17 Mezheven 2026 da 20:09 UTCresolved

   The Chorus issues have been resolved. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

1. 2 Mezheven 2026 da 16:20 UTCinvestigating

   Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.

2. 2 Mezheven 2026 da 17:54 UTCmonitoring

   Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours. Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.

3. 2 Mezheven 2026 da 20:58 UTCresolved

   Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.

1. 1 Mezheven 2026 da 15:11 UTCinvestigating

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. 1 Mezheven 2026 da 15:56 UTCmonitoring

   Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs. We are continuing to monitor to ensure the issue is fully resolved.

3. 1 Mezheven 2026 da 16:06 UTCresolved

   This incident has been resolved.

1. 28 Ebrel 2026 da 14:21 UTCidentified

   We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.

2. 28 Ebrel 2026 da 20:12 UTCmonitoring

   Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.

3. 29 Ebrel 2026 da 03:48 UTCresolved

   This incident has been resolved and all calls have been re-processed.

1. 21 Ebrel 2026 da 14:46 UTCinvestigating

   We are aware of and investigating an issue that may cause latency or errors when creating and enriching an Audience. In addition you may see an error or freezing when attempting to open Audiences. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. 21 Ebrel 2026 da 17:59 UTCinvestigating

   We are continuing to investigate the issue impacting Audiences within GTM Studio, users may be experiencing latency when creating or enriching Audiences. Our Engineering teams are actively working to identify the root cause and resolve this issue as quickly as possible. We will provide updates as new information becomes available.

3. 21 Ebrel 2026 da 19:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Ebrel 2026 da 19:26 UTCresolved

   This incident has been resolved.

1. 20 Ebrel 2026 da 15:19 UTCinvestigating

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  Our Engineering teams are actively investigating the issue.

2. 20 Ebrel 2026 da 15:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Ebrel 2026 da 15:23 UTCinvestigating

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.

4. 20 Ebrel 2026 da 18:40 UTCmonitoring

   Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.

5. 20 Ebrel 2026 da 19:27 UTCresolved

   Our third-party vendor has implemented a fix and services are fully restored.

1. 13 Ebrel 2026 da 19:14 UTCinvestigating

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. 14 Ebrel 2026 da 20:25 UTCidentified

   We have identified that a recent Chrome update is causing the ZoomInfo extension to appear blank for some users. We are actively monitoring the status of a fix with Chromium and will provide updates as we receive them.

3. 16 Ebrel 2026 da 15:02 UTCresolved

   Chrome has released a fix in their latest available version of 147.0.7727.101, which resolves the ZoomInfo Chrome extension appearing blank for users. All users will need to update their Chrome to version 147.0.7727.101 or later in order for the ZoomInfo Chrome extension issue to be fully resolved. Instructions for updating your Chrome: 1. In Google Chrome, click the three-dot menu (⋮) in the top-right corner 2. Hover over Help and select About Google Chrome 3. Chrome will display your current version and automatically download any available updates 4. Once the download is complete, click Relaunch to apply the update If you do not see an update available or are still on a lower version than the fixed version, you may need to work with your internal IT/help desk team to request the update.