Histórico de interrupções do Nextiva

1. 27 Here 2026 da 17:59 UTCinvestigating

   Um subconjunto de clientes é experimentar problemas intermitentes com qualidade de áudio e sua capacidade de fazer e receber chamadas. A nossa equipa de engenharia está a investigar a questão.

2. 27 Here 2026 da 18:44 UTCresolved

   Não estamos mais observando problemas intermitentes com qualidade de áudio ou a capacidade de colocar e receber chamadas para o subconjunto impactado de clientes. O incidente foi resolvido

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Here 2026 da 07:22 UTCidentified

   Um subconjunto de utilizadores na Europa está a enfrentar problemas de navegação da candidatura, de realização e recepção de chamadas e de tratamento de itens de trabalho. Engenheiros identificaram a questão e estão trabalhando para a resolução

2. 20 Here 2026 da 08:15 UTCidentified

   Continuamos a trabalhar na solução para esta questão. Enquanto vemos retorno geral de navegação de aplicativos para o subconjunto impactado de clientes europeus, chamadas de entrada e saída permanecem impactadas.

3. 20 Here 2026 da 09:40 UTCresolved

   Os engenheiros abordaram a questão restante e a chamada de entrada e saída está a funcionar como se destina ao subconjunto impactado da Europa. O incidente está resolvido neste momento.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Here 2026 da 21:30 UTCidentified

   Estamos trabalhando para resolver um problema onde os usuários estão encontrando um círculo de giro ou erros ao tentar iniciar um bate-papo de vendas. Em alguns casos, os usuários também estão experimentando telas em branco acessando chat de suporte. Para assistência de vendas por favor entre em contato com 800-799-0600 Para assistência de suporte, acesse help.nextiva.com para chat de suporte.

2. 1 Here 2026 da 22:19 UTCidentified

   Continuamos trabalhando para resolver os erros experimentados ao tentar iniciar um chat de vendas. Temos tomado medidas para mitigar os erros intermitentes experimentados ao iniciar chats de suporte e estão trabalhando como pretendido. Para assistência de vendas por favor continue a contactar 800-799-0600

3. 1 Here 2026 da 23:55 UTCidentified

   Estamos continuando a trabalhar na correção para iniciar uma conversa com Vendas. Para assistência de vendas por favor continue a contactar 800-799-0600

4. 2 Here 2026 da 02:44 UTCidentified

   Uma correção foi aplicada e estamos no processo de reativar nosso bate-papo de vendas. Para assistência de vendas por favor continue a contactar 800-799-0600

5. 2 Here 2026 da 06:15 UTCresolved

   Os chats de vendas podem ser iniciados como pretendido. O problema foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Gwengolo 2026 da 14:34 UTCidentified

   Um subconjunto de usuários está tendo problemas ao acessar sua conta de call center Nextiva via nome de usuário. Engenheiros estão envolvidos e atualmente trabalhando em resolução. Os usuários podem fazer login via e-mail como alternativa até que este problema seja resolvido

2. 18 Gwengolo 2026 da 14:41 UTCresolved

   Este incidente foi resolvido

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Gwengolo 2026 da 13:38 UTCinvestigating

   Um subconjunto de nossos clientes está tendo problemas em receber chamadas de entrada dentro do Nextiva Contact Center. Os engenheiros estão envolvidos e a investigar o assunto.

2. 11 Gwengolo 2026 da 13:55 UTCidentified

   A questão foi identificada e uma correção está sendo implementada atualmente. Estamos começando a ver a resolução para alguns dos usuários afetados como a mudança continua a ser aplicada. Continuaremos a actualizar-nos através da plena conclusão dos esforços de reparação.

3. 11 Gwengolo 2026 da 14:05 UTCresolved

   Este incidente foi resolvido e chamadas de entrada estão funcionando como pretendido para todos os clientes.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13 Eost 2026 da 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 Eost 2026 da 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 Eost 2026 da 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 Eost 2026 da 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 Eost 2026 da 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 Eost 2026 da 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 Eost 2026 da 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7 Eost 2026 da 16:21 UTCinvestigating

   Estamos ativamente envolvidos e trabalhando para resolver o problema com os clientes fazendo login em Nextiva.thrio.com. A próxima atualização será dentro de 15 minutos.

2. 7 Eost 2026 da 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 Eost 2026 da 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 Eost 2026 da 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 Eost 2026 da 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 Eost 2026 da 18:55 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 20:41 UTCinvestigating

   Alguns usuários podem experimentar o ar morto ao chamar seu empregado de IA XBert. A nossa equipa de engenharia está a investigar a questão.

2. 16 Gouere 2026 da 20:50 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 16 Gouere 2026 da 21:46 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 12:44 UTCinvestigating

   Usuários do Nextiva Contact Center estão tendo problemas de login através do Salesforce CTI, redefinindo senhas e carregando painéis dentro de sua conta. Os engenheiros estão envolvidos e a investigar o assunto.

2. 1 Gouere 2026 da 13:10 UTCresolved

   Uma correção foi implementada e os usuários não devem mais ter problemas em carregar painéis, redefinir senhas ou fazer login via Salesforce CTI. Se você continuar a experimentar problemas, por favor limpe o cache do seu navegador e cookies antes de tentar novamente. O incidente está resolvido neste momento.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Mezheven 2026 da 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 Mezheven 2026 da 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 Mezheven 2026 da 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 Mae 2026 da 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 Mae 2026 da 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Mae 2026 da 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 Mae 2026 da 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 Mae 2026 da 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 Mae 2026 da 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 Mae 2026 da 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 Mae 2026 da 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 Mae 2026 da 21:02 UTCresolved

   This incident has been resolved.

1. 31 Meurzh 2026 da 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 Meurzh 2026 da 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 Meurzh 2026 da 19:04 UTCresolved

   This incident has been resolved.

1. 16 Cʼhwevrer 2026 da 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 Cʼhwevrer 2026 da 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 Cʼhwevrer 2026 da 19:37 UTCresolved

   This incident has been resolved.

1. 5 Cʼhwevrer 2026 da 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 Cʼhwevrer 2026 da 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 Cʼhwevrer 2026 da 00:52 UTCresolved

   This Incident has been resolved.

1. 30 Genver 2026 da 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 Genver 2026 da 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 Genver 2026 da 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 Genver 2026 da 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 Genver 2026 da 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 Genver 2026 da 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 Genver 2026 da 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 Genver 2026 da 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 Genver 2026 da 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 Genver 2026 da 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 Genver 2026 da 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 Genver 2026 da 19:03 UTCresolved

   This incident has been resolved.

1. 29 Genver 2026 da 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 Genver 2026 da 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 Genver 2026 da 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 Genver 2026 da 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 Genver 2026 da 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 Genver 2026 da 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 Kerzu 2025 da 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 Kerzu 2025 da 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 Kerzu 2025 da 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 Kerzu 2025 da 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 Kerzu 2025 da 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 Kerzu 2025 da 03:54 UTCresolved

   This Incident has bene resolved.