Histórico de interrupções do Ocrolus

1. 6 Here 2026 da 16:22 UTCidentified

   Estamos cientes de um problema contínuo com a Encompass (ICE Hipoteca Technology) que está impactando os serviços da Ocrolus, incluindo os Serviços EPC. Nossas equipes estão monitorando ativamente a situação e fornecerão atualizações à medida que mais informações estiverem disponíveis

2. 6 Here 2026 da 18:35 UTCidentified

   As equipas de ICE continuam a concentrar-se na restauração de todas as integrações de parceiros. Estamos fazendo progressos e vamos postar uma atualização quando todas as integrações forem restauradas.

3. 6 Here 2026 da 21:12 UTCresolved

   A ICE resolveu o problema com impacto nos serviços da Encompass/EPC. Verificamos desde o nosso final que a ingestão e processamento de documentos estão funcionando normalmente. Continuaremos a monitorizar, mas não se espera mais impacto.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 01:16 UTCinvestigating

   We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system. Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.

2. 11 Eost 2026 da 04:20 UTCinvestigating

   The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority. We will continue to monitor the situation closely and provide further updates as more information becomes available.

3. 11 Eost 2026 da 06:13 UTCmonitoring

   We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident. While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.

4. 11 Eost 2026 da 12:53 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 30 Gouere 2026 da 16:44 UTCinvestigating

   Atualmente estamos investigando um problema onde a Importação para Encompass modal não está carregando. Com base em nossa análise inicial, a questão está relacionada a um serviço ICE a montante, como confirmado pelo apoio ICE. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis.

2. 30 Gouere 2026 da 17:31 UTCinvestigating

   Actualização da ICE: Nossas equipes continuam se concentrando em restaurar nosso serviço EPC. Esta é uma prioridade absolutamente crítica para nós. Estamos trabalhando ativamente através de métodos para restaurar este serviço e apreciamos sua paciência enquanto continuamos.

3. 30 Gouere 2026 da 18:18 UTCmonitoring

   Atualização: O progresso foi feito a partir do final do ICE, na restauração do processamento de pedidos da Encompass Partner Connect. O backlog começou o processamento, e as ordens completadas devem começar a aparecer no aplicativo. Por favor, note que o processamento de todo o backlog levará algum tempo, para que os usuários possam continuar a experimentar atrasos até que todos os pedidos em fila sejam processados. Continuaremos a monitorizar a situação e a fornecer novas actualizações à medida que estiverem disponíveis.

4. 30 Gouere 2026 da 19:13 UTCresolved

   O problema que impacta a importação para Encompass modal foi resolvido. Com base na atualização da ICE, a Encompass Partner Connect está agora totalmente operacional. Todas as ordens de backlog estão sendo processadas e novas ordens estão sendo processadas imediatamente. Nota: Os pedidos enviados através da Encompass Partner Connect antes das 7:30 AM ET podem precisar de ser reapresentados.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Gouere 2026 da 15:29 UTCinvestigating

   We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.

2. 6 Gouere 2026 da 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Gouere 2026 da 15:53 UTCidentified

   Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.

4. 6 Gouere 2026 da 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Gouere 2026 da 19:30 UTCmonitoring

   Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.

6. 7 Gouere 2026 da 04:09 UTCresolved

   We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.

1. 5 Mezheven 2026 da 14:28 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 5 Mezheven 2026 da 15:55 UTCmonitoring

   Services are stabilizing and we continue to monitor performance.

3. 5 Mezheven 2026 da 16:13 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 29 Ebrel 2026 da 14:51 UTCinvestigating

   We are noticing delays with Encompass interactions, causing delay in custom field updates.  We are actively looking into this.

2. 29 Ebrel 2026 da 15:33 UTCidentified

   We identified the root cause and are applying the necessary fix.

3. 29 Ebrel 2026 da 16:05 UTCmonitoring

   Services are stabilizing following the fix, and we will continue to closely monitor performance.

4. 29 Ebrel 2026 da 17:04 UTCresolved

   The issue has been successfully resolved, and impacted services are now fully operational.

1. 22 Ebrel 2026 da 22:59 UTCinvestigating

   Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

2. 22 Ebrel 2026 da 23:47 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 23 Ebrel 2026 da 01:45 UTCmonitoring

   We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

4. 23 Ebrel 2026 da 05:08 UTCresolved

   The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

1. 17 Meurzh 2026 da 17:30 UTCinvestigating

   Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

2. 17 Meurzh 2026 da 19:44 UTCmonitoring

   We are continuing to clear the backlog and are actively monitoring the situation.

3. 17 Meurzh 2026 da 21:17 UTCresolved

   The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

1. 29 Genver 2026 da 19:03 UTCinvestigating

   We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.

2. 29 Genver 2026 da 19:11 UTCmonitoring

   The performance of our authentication service has improved after we released a configuration change.

3. 29 Genver 2026 da 19:26 UTCresolved

   Our authentication service has returned to normal performance.

1. 20 Here 2025 da 12:57 UTCidentified

   Document processing may be delayed this morning due to ongoing recovery from a cloud provider outage.

2. 20 Here 2025 da 14:57 UTCmonitoring

   We are continuing to monitor the situation as our cloud provider's outage persists. At this time, we are observing only minor, intermittent failures. Our team is actively mitigating any resulting slowness, and document processing remains fully operational and stable.

3. 20 Here 2025 da 17:08 UTCmonitoring

   Our cloud provider's outage is ongoing, but current impact remains limited. We're continuing to apply mitigations and monitor system performance closely. Document processing remains stable, and we’ll provide further updates if conditions change.

4. 20 Here 2025 da 20:44 UTCresolved

   Ocrolus remains fully operational as we continue to monitor the situation and await full service restoration from our cloud provider

1. 14 Here 2025 da 17:24 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Here 2025 da 18:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Here 2025 da 18:38 UTCidentified

   We identified the root cause and have applied the necessary fix.

4. 14 Here 2025 da 20:01 UTCmonitoring

   We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

5. 14 Here 2025 da 21:11 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 10 Here 2025 da 15:36 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 10 Here 2025 da 16:37 UTCmonitoring

   We have restored system operation, and we are working through the backlog of documents.

3. 10 Here 2025 da 17:52 UTCresolved

   Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.

1. 25 Gwengolo 2025 da 19:59 UTCinvestigating

   We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 25 Gwengolo 2025 da 20:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Gwengolo 2025 da 21:16 UTCmonitoring

   The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.

4. 25 Gwengolo 2025 da 22:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 Gwengolo 2025 da 23:01 UTCresolved

   The system has fully recovered, and all Detect services are now running smoothly.

1. 3 Gwengolo 2025 da 16:38 UTCinvestigating

   We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.

2. 3 Gwengolo 2025 da 16:47 UTCidentified

   We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.

3. 3 Gwengolo 2025 da 16:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 Gwengolo 2025 da 17:17 UTCresolved

   The system has fully recovered, and encompass interactions are now functioning as expected.

1. 21 Eost 2025 da 19:48 UTCinvestigating

   We are currently experiencing a delay in our API upload services. We are actively investigating the issue.

2. 21 Eost 2025 da 19:59 UTCidentified

   The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.

3. 21 Eost 2025 da 20:22 UTCmonitoring

   We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.

4. 21 Eost 2025 da 20:53 UTCresolved

   The system has fully recovered and upload API endpoints are now functioning as expected.

1. 3 Mezheven 2025 da 17:21 UTCinvestigating

   We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

2. 3 Mezheven 2025 da 17:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Mezheven 2025 da 17:42 UTCidentified

   The issue has been identified and we are working on the fix.

4. 3 Mezheven 2025 da 17:59 UTCmonitoring

   The fix has been released, and we're currently monitoring the system to ensure everything is stable.

5. 3 Mezheven 2025 da 18:34 UTCmonitoring

   While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

6. 3 Mezheven 2025 da 23:15 UTCmonitoring

   We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

7. 4 Mezheven 2025 da 10:46 UTCresolved

   The system has fully recovered and is now functioning as expected.

1. 14 Mae 2025 da 21:52 UTCinvestigating

   We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

2. 14 Mae 2025 da 22:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Mae 2025 da 23:52 UTCmonitoring

   The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.

4. 15 Mae 2025 da 02:06 UTCresolved

   System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.

1. 25 Cʼhwevrer 2025 da 13:31 UTCinvestigating

   We are currently experiencing login issues on the Ocrolus dashboard and API users due to an internal upgrade. Our engineering team is actively investigating the issue and working on a resolution. We will provide updates as soon as we have more information.

2. 25 Cʼhwevrer 2025 da 13:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Cʼhwevrer 2025 da 14:37 UTCmonitoring

   A fix has been implemented, and system performance is improving. We are actively monitoring the situation to ensure stability.

4. 25 Cʼhwevrer 2025 da 15:56 UTCresolved

   Things are looking good since the recent fix. Resolving the incident.

1. 31 Genver 2025 da 00:47 UTCinvestigating

   We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.

2. 31 Genver 2025 da 01:04 UTCmonitoring

   We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

3. 31 Genver 2025 da 02:22 UTCresolved

   The fix for this issue was successful and Detect service has returned to normal.

1. 16 Kerzu 2024 da 23:17 UTCmonitoring

   The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

2. 16 Kerzu 2024 da 23:19 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 Kerzu 2024 da 23:19 UTCmonitoring

   Due to this issue clients may face high TAT issues

4. 17 Kerzu 2024 da 04:39 UTCresolved

   All of the backlog volume has been processed.