Histórico de interrupções do One

1. 3 Eost 2026 da 09:13 UTCinvestigating

   Alguns clientes são atualmente incapazes de acessar o webmail. Estamos a investigar esta questão e vamos mantê-lo informado sobre o progresso. Próxima atualização até 12:00 CEST.

2. 3 Eost 2026 da 09:20 UTCinvestigating

   Continuamos a investigar esta questão.

3. 3 Eost 2026 da 09:39 UTCresolved

   O acesso ao Webmail agora foi totalmente restaurado, e todos os sistemas são verificados para estar funcionando como esperado novamente. Se ainda tiver problemas em acessar serviços relacionados conosco, entre em contato conosco no chat ou e-mail aqui: https://www.one.com/chat.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Gouere 2026 da 14:33 UTCmonitoring

   Uma janela de manutenção foi programada para servidores de correio, no dia 17 de julho de 23:30 a 01:30 CET. Alguns usuários podem experimentar curtos períodos de inatividade durante esta janela de manutenção, o que pode afetar a acessibilidade por e-mail. Se tiver mais problemas depois de concluída a janela de manutenção, entre em contato conosco no chat ou e-mail aqui: https://www.one.com/chat.

2. 17 Gouere 2026 da 21:52 UTCresolved

   A manutenção programada foi concluída.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Mezheven 2026 da 09:04 UTCinvestigating

   Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

2. 24 Mezheven 2026 da 09:24 UTCresolved

   Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

1. 17 Mezheven 2026 da 09:09 UTCidentified

   There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

1. 10 Mezheven 2026 da 12:27 UTCidentified

   Por um tempo temos experimentado problemas com as estatísticas semanais e mensais do site disponíveis nos painéis de controle do cliente. Estamos trabalhando em uma nova solução estável e esperamos tê-la em vigor até 14 de agosto. Se você confiar nestas estatísticas, por favor, note que os números diários ainda estão disponíveis nesse meio tempo. Pedimos desculpa por qualquer inconveniente que isto possa ter causado.

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Mezheven 2026 da 06:43 UTCinvestigating

   We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 9 Mezheven 2026 da 06:55 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

1. 8 Mae 2026 da 09:21 UTCinvestigating

   We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 8 Mae 2026 da 10:34 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

1. 27 Ebrel 2026 da 11:47 UTCinvestigating

   We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 27 Ebrel 2026 da 11:53 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 24 Ebrel 2026 da 08:53 UTCinvestigating

   We are currently experiencing issues with our control panel, causing some of the links to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 24 Ebrel 2026 da 09:12 UTCresolved

   Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 23 Ebrel 2026 da 09:30 UTCresolved

   We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

1. 19 Cʼhwevrer 2026 da 12:57 UTCresolved

   Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET