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    Histórico de interrupções do Paperspace

    51 Paperspace incidents · Meurzh 2024 — official updates, affected components, duration and resolution details.

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    Disrupção do Serviço: Consola do Espaço de Papel

    Início 26 Eost 2026 da 10:46 UTC · 1h 4m

    OutageCritical incident
    Componentes afetados
    Console
    1. 26 Eost 2026 da 10:46 UTCinvestigating

      Atualmente estamos investigando um problema que está impedindo os usuários de acessar ou fazer login no Console Paperspace. Pedimos desculpa por qualquer inconveniente que isto possa ter causado e agradecemos-lhe pela sua paciência e compreensão.

    2. 26 Eost 2026 da 11:41 UTCmonitoring

      Nossa equipe de Engenharia resolveu o problema que estava impedindo os usuários de acessar ou fazer login no Console Paperspace, e atualmente estamos monitorando os resultados. Pedimos desculpa por qualquer inconveniente que isto possa ter causado e agradecemos-lhe pela sua paciência e compreensão.

    3. 26 Eost 2026 da 11:50 UTCresolved

      Nossa equipe de Engenharia confirmou que o problema que impede os usuários de acessar ou fazer login no Console Paperspace foi resolvido e o serviço foi totalmente restaurado. Obrigado pela vossa paciência e compreensão durante todo este incidente. Se você continuar a experimentar quaisquer problemas, por favor, entre em contato com nossa equipe de suporte, e teremos o prazer de ajudá-lo ainda mais.

    Traduzido automaticamente da atualização oficial do incidente.

    Service Disruption Identified: CORE CA1

    Início 26 Mae 2026 da 01:30 UTC · 3h 34m

    OutageMajor incident
    Componentes afetados
    US (CA1)
    1. 26 Mae 2026 da 03:11 UTCinvestigating

      We are currently investigating an issue preventing users from interacting with Core Virtual Machines in the CA1 Region.

    2. 26 Mae 2026 da 03:25 UTCmonitoring

      We've identified and implemented a fix for the issue and are monitoring the results. Some users might still experience issues as we continue working on this.

    3. 26 Mae 2026 da 05:04 UTCresolved

      This incident has been resolved now.

    Service Disruption Identified: CORE

    Início 8 Mae 2026 da 18:08 UTC · 3h 54m

    IssuesMinor incident
    Componentes afetados
    US (NY2)
    1. 8 Mae 2026 da 18:08 UTCidentified

      As of 14:30 UTC, our Engineering team is investigating reports of network connectivity issues impacting a small subset of customer VMs in NY2 region. Users may experience intermittent connectivity issues. We apologize for the inconvenience and will share an update once we have more information.

    2. 8 Mae 2026 da 18:09 UTCinvestigating

      We are currently investigating this issue.

    3. 8 Mae 2026 da 19:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 Mae 2026 da 22:02 UTCresolved

      Our Engineering team has resolved the incident with intermittent connectivity issues affecting a few Core VMs in the NY2 data center. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

    Degraded Performance: Core VM Start/Stop Delays and Internal Connectivity Issues

    Início 20 Ebrel 2026 da 15:32 UTC · 2h 1m

    OutageMajor incident
    Componentes afetados
    US (NY2)
    1. 20 Ebrel 2026 da 15:32 UTCinvestigating

      We are currently investigating this issue.

    2. 20 Ebrel 2026 da 17:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 Ebrel 2026 da 17:32 UTCresolved

      This incident has been resolved.

    GPU Instance Power-On Issues (NYC Region)

    Início 18 Ebrel 2026 da 15:00 UTC · 2h 18m

    OutageMajor incident
    Componentes afetados
    US (NY2)
    1. 18 Ebrel 2026 da 15:00 UTCinvestigating

      We are currently investigating an issue affecting a subset of GPU instances in the NYC region. Customers using P5000, P6000, and RTX5000 instances may experience difficulties when attempting to power on these resources. Our engineering team is actively working to identify the root cause and implement a resolution. In the meantime, impacted customers may encounter delays or failures when starting affected instances. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

    2. 18 Ebrel 2026 da 17:19 UTCresolved

      The issue affecting a subset of GPU instances in the NYC region has been resolved. Customers using P5000, P6000, and RTX5000 instances may have previously experienced difficulties when attempting to power on these resources. Importantly, this issue had no impact on running instances, only power-on actions were affected. Our engineering team has implemented a fix and is continuing to monitor the environment to ensure stability.

    Service Disruption Identified: Gradient

    Início 16 Genver 2026 da 10:27 UTC · 5h 54m

    OutageMajor incident
    Componentes afetados
    Gradient
    1. 16 Genver 2026 da 10:27 UTCinvestigating

      Our engineering team is investigating reports of service disruption impacting Gradient notebooks. At this point, users may experience intermittent issues with their notebooks. We apologize for the inconvenience and appreciate your patience and cooperation as we work to resolve the issue. Our engineers are actively investigating the cause and working towards a solution. We will share an update once we have further details.

    2. 16 Genver 2026 da 12:20 UTCidentified

      Our Engineering team has identified the cause of the service disruption impacting Gradient notebooks and is actively working on a fix. At this time, users may continue to experience intermittent issues with their notebooks. Our team is implementing a solution to resolve the issue as soon as possible. We will provide another update once the fix is deployed and the service is restored.

    3. 16 Genver 2026 da 16:20 UTCmonitoring

      A fix has been implemented and the service has been fully restored. Our engineering team has resolved the issue, and we are actively monitoring the system to ensure continued stability.

    4. 16 Genver 2026 da 16:21 UTCresolved

      This incident has been resolved.

    Service Disruption Identified: CORE

    Início 16 Genver 2026 da 10:09 UTC · 2h 39m

    OutageMajor incident
    Componentes afetados
    US (NY2)
    1. 16 Genver 2026 da 10:09 UTCidentified

      We've identified an ongoing issue impacting Core Machines. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured that resolving this remains a top priority, and we’ll keep you updated with progress as soon as more information becomes available.

    2. 16 Genver 2026 da 12:48 UTCresolved

      This incident has been resolved. The core VMs should be working as intended. Thanks for your cooperation.

    Service Disruption: Gradient

    Início 26 Kerzu 2025 da 14:55 UTC · 21d 1h

    OutageMajor incident
    Componentes afetados
    GradientUS (NY2)
    1. 26 Kerzu 2025 da 14:55 UTCinvestigating

      We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks.

    2. 26 Kerzu 2025 da 15:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Kerzu 2025 da 19:55 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 26 Kerzu 2025 da 21:27 UTCmonitoring

      A fix has been deployed. Users should be able to create and interact with their notebooks normally. Awaiting confirmation before closure.

    5. 27 Kerzu 2025 da 07:50 UTCinvestigating

      We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks. Our engineers are working on resolution of the Gradient notebooks' unavailability.

    6. 27 Kerzu 2025 da 16:12 UTCinvestigating

      We are continuing to investigate this issue.

    7. 27 Kerzu 2025 da 20:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    8. 16 Genver 2026 da 16:21 UTCresolved

      This incident has been resolved.

    Service Disruption Identified: CORE

    Início 10 Kerzu 2025 da 06:00 UTC · 2h 5m

    OutageCritical incident
    Componentes afetados
    US (CA1)
    1. 10 Kerzu 2025 da 06:00 UTCidentified

      We have identified a service disruption affecting all resources in the CA1 region. Our team is working to restore services as quickly as possible. Users may be unable to access their Core VMs during this time. Further updates will be provided as recovery progresses.

    2. 10 Kerzu 2025 da 07:06 UTCmonitoring

      Our teams have applied a fix and connectivity in the CA1 region is returning to normal. We are monitoring the environment to confirm full recovery.

    3. 10 Kerzu 2025 da 08:05 UTCresolved

      This incident has been resolved. The core machines should be working as intended. Thank you for your patience and cooperation.

    Ticketing tool for the Paperspace affected

    Início 5 Kerzu 2025 da 09:23 UTC · 56m

    Pending
    Componentes afetados
    Console
    1. 5 Kerzu 2025 da 09:23 UTCinvestigating

      We are currently experiencing an outage affecting the Paperspace main website (paperspace.com). At this time, the Paperspace Console remains fully operational and can be accessed directly at: https://console.paperspace.com In addition, our ticketing system is encountering delays, which may impact our ability to respond as quickly as usual. Our Support team is actively monitoring the situation and will reply as soon as the system stabilizes. We will continue to provide updates as we work to restore full functionality. Thank you for your patience and understanding.

    2. 5 Kerzu 2025 da 09:30 UTCidentified

      The issue has been identified, a fix has been implemented and everything is operational now.

    3. 5 Kerzu 2025 da 09:31 UTCmonitoring

      A fix has been implemented and we're monitoring the results. Thanks for your patience.

    4. 5 Kerzu 2025 da 10:19 UTCresolved

      This incident has been resolved. Thank you everyone.

    Service Disruption Identified: CORE AMS

    Início 1 Kerzu 2025 da 00:04 UTC · 1d 2h

    OutageCritical incident
    Componentes afetados
    Europe (AMS1)
    1. 1 Kerzu 2025 da 00:04 UTCinvestigating

      We have identified a service disruption affecting our AMS region due to a power issue. Our team is working diligently to resolve this matter as quickly as possible. In the meantime, users may experience issues with their Core Products.

    2. 1 Kerzu 2025 da 00:04 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 Kerzu 2025 da 03:44 UTCidentified

      Update on Paperspace AMS Region Outage Our teams continue to work on recovering Paperspace services in the AMS region. Some customers may see improvements in bringing up their instances. We'll provide further updates as progress is made.

    4. 1 Kerzu 2025 da 06:50 UTCmonitoring

      The AMS region is now operational, but some users may experience slow performance as systems stabilize. Our team is monitoring the recovery and working to restore full functionality.

    5. 1 Kerzu 2025 da 12:07 UTCidentified

      The AMS region is operating in a partially degraded state. While some services are accessible, others remain unavailable for certain customers. We have identified the issue and our engineers are actively working on recovery. We’ll provide further updates as progress continues.

    6. 1 Kerzu 2025 da 14:56 UTCidentified

      Our engineers are continuing to work on restoring full functionality in the AMS region. While some services remain partially unavailable for certain customers, recovery efforts are actively ongoing. We will provide further updates as progress continues.

    7. 1 Kerzu 2025 da 19:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    8. 2 Kerzu 2025 da 02:30 UTCresolved

      The incident in the AMS region has been fully resolved, and all services are now available. If you experience any further issues, please don't hesitate to contact our support team for assistance.

    Service Disruption: Gradient

    Início 24 Here 2025 da 02:06 UTC · 1h 48m

    OutageMajor incident
    Componentes afetados
    GradientUS (NY2)
    1. 24 Here 2025 da 02:06 UTCinvestigating

      We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks.

    2. 24 Here 2025 da 02:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 Here 2025 da 03:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 24 Here 2025 da 03:54 UTCresolved

      This incident has been resolved.

    Core machine inaccesssible

    Início 3 Here 2025 da 08:44 UTC · 1d 14h

    OutageMajor incident
    Componentes afetados
    US (NY2)
    1. 3 Here 2025 da 08:44 UTCinvestigating

      We've identified an ongoing issue impacting Core Machines in NY2. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured that resolving this remains a top priority, and we’ll keep you updated with progress as soon as more information becomes available.

    2. 3 Here 2025 da 09:13 UTCidentified

      We’re currently investigating an issue affecting Core Machines. Our engineers are actively looking into the root cause to restore full functionality as quickly as possible. Thank you for your patience while we work on this, and we’ll share updates as soon as we have more details.

    3. 3 Here 2025 da 17:10 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 3 Here 2025 da 21:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 4 Here 2025 da 23:40 UTCresolved

      This incident has been resolved.

    Service Disruption: Single Sign-On (SSO)

    Início 28 Eost 2025 da 12:46 UTC · 3h 7m

    IssuesMinor incident
    Componentes afetados
    Desktop App & StreamingConsole
    1. 28 Eost 2025 da 12:46 UTCinvestigating

      We are currently investigating customers being unable to log in using Single Sign-On (SSO). Standard login methods remain available. Our engineering team is actively working to restore full functionality, and we will share updates as they become available.

    2. 28 Eost 2025 da 14:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 Eost 2025 da 14:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 28 Eost 2025 da 14:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 28 Eost 2025 da 15:53 UTCresolved

      This incident has been resolved.

    Service Disruption: Paperspace Console

    Início 30 Mae 2025 da 06:12 UTC · 1h 25m

    OutageMajor incident
    Componentes afetados
    Console
    1. 30 Mae 2025 da 06:12 UTCinvestigating

      We are currently investigating an issue that is preventing users from accessing the Paperspace console. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.

    2. 30 Mae 2025 da 07:37 UTCresolved

      The issue was identified as affecting only a specific cohort of users. We have verified that all the systems including the Paperspace Console are operating as expected. Any remaining access concerns will be handled on case-by-case basis. We appreciate your patience and understanding.

    Service Disruption: CORE VMs in NY2

    Início 24 Cʼhwevrer 2025 da 07:24 UTC · 3h 59m

    IssuesMinor incident
    Componentes afetados
    US (NY2)
    1. 24 Cʼhwevrer 2025 da 07:24 UTCinvestigating

      We are investigating an issue affecting Core VMs in the NY2 region, which may cause accessibility issues. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.

    2. 24 Cʼhwevrer 2025 da 09:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 24 Cʼhwevrer 2025 da 09:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 Cʼhwevrer 2025 da 11:24 UTCresolved

      This incident has been resolved.

    API degraded performance and console access issues

    Início 6 Cʼhwevrer 2025 da 20:08 UTC · 54m

    IssuesMinor incident
    Componentes afetados
    ConsoleAPI
    1. 6 Cʼhwevrer 2025 da 20:08 UTCinvestigating

      We are seeing that our API is having degraded performance, also, access to the Paperspace Console might be intermittent. Our engineers are investigating the root cause. We appreciate your patience.

    2. 6 Cʼhwevrer 2025 da 20:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 Cʼhwevrer 2025 da 21:02 UTCresolved

      This incident has been resolved.

    Service Disruption Identified: Gradient

    Início 25 Genver 2025 da 21:16 UTC · 6h 45m

    IssuesMinor incident
    Componentes afetados
    Gradient
    1. 25 Genver 2025 da 21:16 UTCidentified

      We've identified the issue and are working on a fix. Some users might still experience issues while we are implementing the fix.

    2. 25 Genver 2025 da 22:27 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 25 Genver 2025 da 23:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Genver 2025 da 04:01 UTCresolved

      This incident has been resolved.

    Service Disruption: Gradient and Core

    Início 24 Genver 2025 da 20:30 UTC · 3h 4m

    OutageMajor incident
    Componentes afetados
    GradientUS (NY2)
    1. 24 Genver 2025 da 21:36 UTCinvestigating

      We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks and Core VMs.

    2. 24 Genver 2025 da 21:37 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 Genver 2025 da 21:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 24 Genver 2025 da 22:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 24 Genver 2025 da 23:33 UTCresolved

      This incident has been resolved.

    Service Disruption: Console UI

    Início 21 Kerzu 2024 da 02:40 UTC · 2h 15m

    OutageMajor incident
    Componentes afetados
    Desktop App & StreamingConsole
    1. 21 Kerzu 2024 da 02:40 UTCinvestigating

      We are currently investigating an issue that is preventing users from logging into their Paperspace account. We apologize for the inconvenience caused.

    2. 21 Kerzu 2024 da 03:45 UTCinvestigating

      We are continuing to investigate the issue preventing users from logging into their Paperspace accounts. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work toward a resolution.

    3. 21 Kerzu 2024 da 04:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 21 Kerzu 2024 da 04:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 Kerzu 2024 da 04:55 UTCresolved

      This incident has been resolved. Thank you for your patience and cooperation.