Histórico de interrupções do Parchment

1. 4 Gwengolo 2026 da 12:39 UTCinvestigating

   Atualmente estamos investigando um problema com e-mails de verificação multifatorial do nosso provedor de serviços de e-mail não sendo enviados para usuários fazendo login.

2. 4 Gwengolo 2026 da 13:36 UTCidentified

   O problema foi identificado e uma correção está sendo implementada pelo provedor de serviços. Forneceremos outra atualização assim que estiver disponível.

3. 4 Gwengolo 2026 da 15:06 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

4. 4 Gwengolo 2026 da 15:08 UTCmonitoring

   Uma correção foi implementada pelo serviço e estamos atualmente monitorando resultados.

5. 4 Gwengolo 2026 da 18:58 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Eost 2026 da 16:59 UTCinvestigating

   O tempo em Manila manteve cerca de um terço de nossa equipe de suporte fora hoje, então estamos reduzindo as horas de suporte ao vivo para 10 horas–4 horas, ET, a partir de hoje até o final da semana. Isso se aplica aos telefones e ao chat ao vivo: dentro dessas horas o chat é transferido para um agente humano, e fora deles não é.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Gouere 2026 da 20:20 UTCmonitoring

   Hoje às 17:00 EDT há uma breve atualização do sistema para melhorar nossa Pesquisa Escolar em nosso site Parchment.com. Enquanto não esperamos, você pode experimentar uma interrupção momentânea que dura apenas alguns minutos.

2. 30 Gouere 2026 da 21:47 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 14:41 UTCinvestigating

   Atualmente estamos investigando relatórios da página girando quando você está tentando pedir uma credencial.

2. 27 Gouere 2026 da 16:32 UTCinvestigating

   Continuamos a investigar relatórios de um pequeno número de usuários que experimentam problemas de carregamento ao tentar encomendar uma credencial. Este problema é intermitente e não afeta todos os usuários ou todas as ordens.

3. 27 Gouere 2026 da 18:01 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 27 Gouere 2026 da 19:02 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

5. 27 Gouere 2026 da 20:37 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 21:12 UTCinvestigating

   Atualmente estamos investigando um problema onde os usuários estão vendo uma mensagem "Erro: Falha em obter ordens" ao tentar visualizar suas Listas de tarefas.

2. 20 Gouere 2026 da 21:12 UTCinvestigating

   Continuamos a investigar esta questão.

3. 20 Gouere 2026 da 21:50 UTCinvestigating

   Continuamos a investigar esta questão. Obrigado por sua paciência, enquanto nossa equipe trabalha para uma resolução.

4. 20 Gouere 2026 da 22:24 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

5. 20 Gouere 2026 da 22:38 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

6. 20 Gouere 2026 da 23:03 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Mezheven 2026 da 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18 Mezheven 2026 da 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22 Mezheven 2026 da 13:38 UTCresolved

   This incident has been resolved.

1. 5 Mezheven 2026 da 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5 Mezheven 2026 da 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 Mezheven 2026 da 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5 Mezheven 2026 da 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4 Mezheven 2026 da 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4 Mezheven 2026 da 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Mezheven 2026 da 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Mezheven 2026 da 17:30 UTCresolved

   This incident has been resolved.

1. 26 Mae 2026 da 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26 Mae 2026 da 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Mae 2026 da 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Mae 2026 da 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27 Mae 2026 da 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27 Mae 2026 da 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27 Mae 2026 da 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27 Mae 2026 da 21:43 UTCresolved

   This incident has been resolved.

1. 18 Mae 2026 da 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26 Mae 2026 da 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26 Mae 2026 da 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 Mae 2026 da 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 Mae 2026 da 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27 Mae 2026 da 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27 Mae 2026 da 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27 Mae 2026 da 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27 Mae 2026 da 21:43 UTCresolved

   This incident has been resolved.

1. 5 Mae 2026 da 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16 Mezheven 2026 da 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5 Mae 2026 da 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5 Mae 2026 da 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 Mae 2026 da 22:16 UTCresolved

   This incident has been resolved.

1. 5 Mae 2026 da 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6 Mae 2026 da 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1 Mae 2026 da 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1 Mae 2026 da 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Mae 2026 da 18:35 UTCresolved

   This incident is resolved.

1. 31 Meurzh 2026 da 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31 Meurzh 2026 da 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 Meurzh 2026 da 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 Meurzh 2026 da 21:25 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30 Meurzh 2026 da 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30 Meurzh 2026 da 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 Meurzh 2026 da 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 Meurzh 2026 da 21:39 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30 Meurzh 2026 da 14:50 UTCresolved

   This incident has been resolved.

1. 28 Meurzh 2026 da 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28 Meurzh 2026 da 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Meurzh 2026 da 19:17 UTCresolved

   Maintenance has been completed.

1. 16 Meurzh 2026 da 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16 Meurzh 2026 da 20:20 UTCresolved

   This incident has been resolved.

1. 13 Meurzh 2026 da 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13 Meurzh 2026 da 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Meurzh 2026 da 22:08 UTCresolved

   This incident has been resolved.