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    Histórico de interrupções do Payrange

    22 Payrange incidents · Kerzu 2017 — official updates, affected components, duration and resolution details.

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    Insuficiência

    Início 23 Gouere 2026 da 15:04 UTC · 12h 20m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 23 Gouere 2026 da 15:04 UTCinvestigating

      No momento, estamos investigando o problema.

    2. 23 Gouere 2026 da 15:34 UTCinvestigating

      Continuamos investigando o problema.

    3. 23 Gouere 2026 da 17:35 UTCinvestigating

      O nosso aplicativo continua em baixo. Estamos a trabalhar nesta questão e ainda não temos um tempo estimado de recuperação. O console Gerenciar web está operando.

    4. 23 Gouere 2026 da 18:51 UTCinvestigating

      Continuamos a investigar esta questão.

    5. 23 Gouere 2026 da 18:59 UTCmonitoring

      Foi implementada uma solução e estamos a acompanhar a situação.

    6. 24 Gouere 2026 da 03:25 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Outage

    Início 26 Genver 2025 da 19:10 UTC · 49m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 26 Genver 2025 da 19:10 UTCinvestigating

      We are currently investigating the issue.

    2. 26 Genver 2025 da 19:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Genver 2025 da 19:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Genver 2025 da 20:00 UTCresolved

      This incident has been resolved.

    System Outage

    Início 8 Ebrel 2024 da 19:56 UTC · 51m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 8 Ebrel 2024 da 19:56 UTCinvestigating

      We are currently investigating this issue.

    2. 8 Ebrel 2024 da 20:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 8 Ebrel 2024 da 20:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 Ebrel 2024 da 20:48 UTCresolved

      This incident has been resolved.

    System outage

    Início 7 Ebrel 2024 da 20:02 UTC · 1h 33m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 7 Ebrel 2024 da 20:02 UTCinvestigating

      We are currently investigating an outage.

    2. 7 Ebrel 2024 da 20:35 UTCinvestigating

      We are continuing to investigate the issue.

    3. 7 Ebrel 2024 da 21:07 UTCinvestigating

      We are working diligently to identify the issue.

    4. 7 Ebrel 2024 da 21:19 UTCinvestigating

      We have implemented a fix and are monitoring.

    5. 7 Ebrel 2024 da 21:35 UTCresolved

      This incident has been resolved.

    Android App unable to reach server

    Início 10 Cʼhwevrer 2023 da 04:12 UTC · 2h 13m

    OutageMajor incident
    Componentes afetados
    Mobile Apps
    1. 10 Cʼhwevrer 2023 da 04:12 UTCinvestigating

      We are currently investigating an issue which is affecting our Android App (all versions). It is unable to reach our servers. IOS App is not affected.

    2. 10 Cʼhwevrer 2023 da 05:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 Cʼhwevrer 2023 da 05:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 10 Cʼhwevrer 2023 da 06:20 UTCmonitoring

      Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.

    5. 10 Cʼhwevrer 2023 da 06:25 UTCresolved

      This incident has been resolved. Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.

    Outage

    Início 3 Mae 2022 da 02:11 UTC · 30m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 3 Mae 2022 da 02:11 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Mae 2022 da 02:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Mae 2022 da 02:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Mae 2022 da 02:42 UTCresolved

      This incident has been resolved.

    Outage

    Início 12 Ebrel 2022 da 02:29 UTC · 56m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 12 Ebrel 2022 da 02:29 UTCinvestigating

      We are currently investigating this issue.

    2. 12 Ebrel 2022 da 02:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 Ebrel 2022 da 03:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 12 Ebrel 2022 da 03:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 12 Ebrel 2022 da 03:25 UTCresolved

      This incident has been resolved.

    System outage

    Início 15 Kerzu 2021 da 15:59 UTC · 32m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 15 Kerzu 2021 da 15:59 UTCinvestigating

      We are currently investigating this issue.

    2. 15 Kerzu 2021 da 16:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 Kerzu 2021 da 16:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 Kerzu 2021 da 16:31 UTCresolved

      This incident has been resolved.

    System outage

    Início 29 Eost 2021 da 20:03 UTC · 44m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 29 Eost 2021 da 20:03 UTCinvestigating

      We are currently investigating this issue.

    2. 29 Eost 2021 da 20:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 Eost 2021 da 20:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 Eost 2021 da 20:47 UTCresolved

      This incident has been resolved.

    Issue receiving authorization for machine

    Início 19 Ebrel 2021 da 13:18 UTC · 38m

    OutageMajor incident
    Componentes afetados
    Mobile Apps
    1. 19 Ebrel 2021 da 13:18 UTCinvestigating

      We are currently investigating this issue.

    2. 19 Ebrel 2021 da 13:34 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 19 Ebrel 2021 da 13:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 19 Ebrel 2021 da 13:56 UTCresolved

      This incident has been resolved.

    Outage

    Início 3 Meurzh 2021 da 21:25 UTC · 49m

    Pending
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 3 Meurzh 2021 da 21:25 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Meurzh 2021 da 21:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Meurzh 2021 da 21:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Meurzh 2021 da 22:14 UTCresolved

      This incident has been resolved.

    Outage

    Início 1 Meurzh 2021 da 23:46 UTC · 3h 6m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 1 Meurzh 2021 da 23:46 UTCinvestigating

      We are currently investigating this issue.

    2. 2 Meurzh 2021 da 00:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 Meurzh 2021 da 00:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2 Meurzh 2021 da 02:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2 Meurzh 2021 da 02:52 UTCresolved

      This incident has been resolved.

    Outage

    Início 1 Meurzh 2021 da 02:25 UTC · 1h 35m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 1 Meurzh 2021 da 02:25 UTCinvestigating

      We are currently investigating the issue.

    2. 1 Meurzh 2021 da 02:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 Meurzh 2021 da 03:28 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 1 Meurzh 2021 da 03:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 1 Meurzh 2021 da 04:00 UTCresolved

      This incident has been resolved.

    System outage

    Início 16 Du 2020 da 18:10 UTC · 3h 7m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 16 Du 2020 da 18:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 16 Du 2020 da 19:24 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 16 Du 2020 da 20:42 UTCinvestigating

      We are currently investigating this issue.

    4. 16 Du 2020 da 21:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16 Du 2020 da 21:17 UTCresolved

      This incident has been resolved.

    Outage

    Início 9 Mezheven 2020 da 22:15 UTC · 3h 14m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 9 Mezheven 2020 da 22:15 UTCinvestigating

      We are currently investigating an issue which is causing an outage.

    2. 9 Mezheven 2020 da 22:37 UTCidentified

      The issue has been identified. Our cloud service provider is having an outage which is affecting our Apps.

    3. 9 Mezheven 2020 da 23:40 UTCidentified

      We are still waiting on IBM Cloud to restore their service.

    4. 10 Mezheven 2020 da 00:23 UTCmonitoring

      Service has been restored and we are monitoring.

    5. 10 Mezheven 2020 da 01:29 UTCresolved

      All services are now back to normal.

    Outage

    Início 19 Du 2019 da 04:30 UTC · 1h 8m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 19 Du 2019 da 04:30 UTCinvestigating

      We are currently investigating this issue.

    2. 19 Du 2019 da 04:48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 Du 2019 da 05:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 19 Du 2019 da 05:16 UTCmonitoring

      A fix has been implemented and all services are running again. We are continuing to monitor.

    5. 19 Du 2019 da 05:38 UTCresolved

      This incident has been resolved.

    Outage

    Início 17 Du 2019 da 19:41 UTC · 2h 2m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 17 Du 2019 da 19:41 UTCinvestigating

      We are currently investigating an outage caused by an update.

    2. 17 Du 2019 da 20:21 UTCinvestigating

      We are continuing to investigate the issue.

    3. 17 Du 2019 da 21:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 17 Du 2019 da 21:07 UTCmonitoring

      All services are reporting normal now. We will continue to monitor.

    5. 17 Du 2019 da 21:43 UTCresolved

      This incident has been resolved.

    Degraded performance

    Início 17 Du 2019 da 01:29 UTC · 2h 22m

    OutageMajor incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 17 Du 2019 da 01:29 UTCinvestigating

      We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.

    2. 17 Du 2019 da 01:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 17 Du 2019 da 01:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 17 Du 2019 da 03:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 17 Du 2019 da 03:03 UTCmonitoring

      All services have returned to normal. We will continue monitoring.

    6. 17 Du 2019 da 03:51 UTCresolved

      This incident has been resolved.

    Elevated Responses

    Início 25 Gouere 2019 da 00:51 UTC · 1h 14m

    OutageCritical incident
    Componentes afetados
    Management PortalAPI ServersMobile Apps
    1. 25 Gouere 2019 da 00:51 UTCinvestigating

      We're experiencing elevated response times in our network. Our engineers are investigating. The issue may prevent login as well as completing transactions.

    2. 25 Gouere 2019 da 01:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Gouere 2019 da 01:51 UTCmonitoring

      A fix has been implemented and we are monitoring. All services are back to normal.

    4. 25 Gouere 2019 da 02:05 UTCresolved

      The incident has been resolved.

    Manage Web Console login issue

    Início 28 Genver 2019 da 22:03 UTC · 26m

    OutageMajor incident
    Componentes afetados
    Management Portal
    1. 28 Genver 2019 da 22:03 UTCinvestigating

      We are currently investigating login issues to the Manage web console.

    2. 28 Genver 2019 da 22:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Genver 2019 da 22:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Login to Manage console is currently working normally.

    4. 28 Genver 2019 da 22:29 UTCresolved

      The incident has been resolved. Login is working normally.