Histórico de interrupções do Paytrace

1. 27 Here 2026 da 14:19 UTCinvestigating

   Estamos atualmente recebendo relatórios de que alguns usuários estão passando por dificuldades ao acessar a plataforma, muitas vezes exigindo múltiplas tentativas de acessar suas contas. Nossa investigação inicial indica que o problema principal é decorrente da página de carregamento do cliente, o que está consequentemente fazendo com que outras áreas do site funcionem mais lentamente do que o normal. Por favor, tenha certeza de que nossa equipe DevOps está plenamente ciente da situação e tem todas as mãos no deck trabalhando ativamente para identificar a causa raiz e restaurar toda a funcionalidade o mais rápido possível. Pedimos desculpas por qualquer interrupção que isso possa causar ao seu fluxo de trabalho. Forneceremos outra atualização assim que tivermos mais informações, ou no momento em que o problema estiver totalmente resolvido. Obrigado pela vossa paciência e compreensão.

2. 27 Here 2026 da 15:24 UTCresolved

   A nossa equipa DevOps identificou o problema e lançou uma solução bem sucedida. A plataforma estabilizou, e o local está de volta a funcionar a toda a velocidade. Obrigado por sua paciência enquanto trabalhamos para resolver isso!

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gwengolo 2026 da 05:38 UTCinvestigating

   Atualmente estamos investigando um problema que se conecta à plataforma de processamento TSYS. Os comerciantes que usam a plataforma TSYS não estão recebendo respostas às solicitações de transação.

2. 8 Gwengolo 2026 da 05:41 UTCresolved

   O processamento de transações TSYS está funcionando novamente a toda a velocidade. Forneceremos uma autópsia depois de recolhermos toda a informação em torno da causa raiz.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 22:06 UTCinvestigating

   Vários serviços PayTrace estão passando por uma interrupção devido a uma interrupção generalizada com nosso provedor de nuvem, Amazon Web Services (AWS). Nossa equipe de engenharia está monitorando a situação ativamente e rastreando o progresso da AWS em direção a uma resolução. Forneceremos outra atualização assim que mais informações estiverem disponíveis.

2. 3 Gwengolo 2026 da 22:52 UTCresolved

   A nossa equipa de engenharia confirmou que todos os serviços estão operacionais. Embora a AWS ainda não tenha atualizado sua página de status público para refletir a recuperação, nosso monitoramento interno indica que o problema subjacente está completamente resolvido. Obrigado pela vossa paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 17:20 UTCinvestigating

   Nossos sistemas detectaram desempenho degradado afetando a rede de processamento EPX. Durante este tempo, você pode experimentar tempos de carga mais lentos do que o normal ou atrasos de processamento. Nossa equipe de engenharia está ativamente investigando a causa raiz e trabalhando para restaurar o desempenho total o mais rápido possível. Pedimos desculpas por qualquer inconveniente e forneceremos outra atualização assim que tivermos mais informações.

2. 13 Eost 2026 da 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Eost 2026 da 20:51 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Mezheven 2026 da 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 Mezheven 2026 da 00:27 UTCresolved

   This incident has been resolved.

1. 3 Mezheven 2026 da 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Mezheven 2026 da 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 Mezheven 2026 da 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 Mezheven 2026 da 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 Mae 2026 da 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 Mae 2026 da 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 Mae 2026 da 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 Ebrel 2026 da 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 Ebrel 2026 da 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 Ebrel 2026 da 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 Meurzh 2026 da 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 Meurzh 2026 da 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 Kerzu 2025 da 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 Kerzu 2025 da 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 Gwengolo 2025 da 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 Gwengolo 2025 da 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 Gouere 2025 da 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 Gouere 2025 da 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 Gouere 2025 da 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 Gouere 2025 da 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 Mezheven 2025 da 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 Mezheven 2025 da 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 Ebrel 2025 da 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 Ebrel 2025 da 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 Cʼhwevrer 2025 da 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 Cʼhwevrer 2025 da 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 Genver 2025 da 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 Genver 2025 da 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 Gwengolo 2024 da 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 Gwengolo 2024 da 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 Gwengolo 2024 da 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 Gwengolo 2024 da 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.