Histórico de interrupções do Payu Latam

1. 8 Gwengolo 2026 da 23:04 UTCinvestigating

   Caro Cliente Desde 08 de setembro de 2026 às 16:04 4:00 UTC -5 (tempo da Colômbia) estamos identificando problemas no processamento transacional com TRANSBANK MALL em CHILE, para a plataforma PayU. A queda transacional é evidente. Estamos em contato com a rede através de canais de suporte e trabalhando em conjunto com nossa Equipe de Suporte para obter uma solução rápida, continuamos monitorando. Um pequeno subconjunto de nossos clientes pode estar experimentando transações errôneas, pedimos desculpas por qualquer inconveniente que isso possa estar causando. Sinceramente, Serviço ao cliente PayU

2. 9 Gwengolo 2026 da 05:11 UTCresolved

   Caro Cliente, O incidente foi resolvido, TRANSBANK MALL em CHILE para a plataforma PayU nos últimos 24 minutos está operando. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Eost 2026 da 11:58 UTCresolved

   Caro Cliente Em 28 de agosto de 2026, entre 19:34:00 e 22:14:00 (UTC-5), a plataforma PayU experimentou uma degradação transacional temporária impactando os pagamentos REDEBAN QR. Isto foi causado por um problema com o nosso fornecedor de terceiros, DING, que devolveu o código de resposta B006 ('Erro técnico no Participante Receptor'). Consequentemente, um pequeno subconjunto de transações resultou em status de erro, estado pendente ou expirado. Nossas equipes de Suporte e Engenharia trabalharam em estreita colaboração com o provedor para resolver o problema. O serviço já está totalmente recuperado e as operações do sistema voltaram ao normal. Detalhes do incidente: • Data de emissão: 28 de agosto de 2026 • Hora de início: 19:34:00 UTC-5 (horário da Colômbia) • Hora do fim: 22:14:00 UTC-5 (horário da Colômbia) • Duração total: 2 horas, 40 minutos • Região afetada: Colômbia Pedimos desculpa por qualquer inconveniente que isto possa ter causado e apreciamos a sua paciência. Obrigado. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Eost 2026 da 19:11 UTCinvestigating

   Caro Cliente Desde as 11:00 GMT - 5 estamos tendo problemas com o PSE na plataforma COLOMBIA para PayU, as transações declinadas aumentaram, o que indica que apresentamos uma degradação transacional, no entanto, a rede não apresenta uma queda total. Estamos trabalhando em conjunto com nossa equipe de suporte para obter uma solução rápida. Um pequeno subconjunto de nossos clientes pode estar experimentando transações declinadas, pedimos desculpas por qualquer inconveniente que isso possa estar causando. Sinceramente, Serviço ao cliente PayU.

2. 29 Eost 2026 da 02:06 UTCresolved

   Caro Cliente, O incidente foi resolvido, PSE em COLOMBIA para a plataforma PayU nos últimos 83 minutos está operando. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Eost 2026 da 06:29 UTCinvestigating

   Caro Cliente Desde 23 de agosto de 2026 às 00:34:00 UTC -5 (tempo da Colômbia) estamos tendo problemas com a PRISMA na plataforma ARGENTINA para PayU, as transações declinadas aumentaram com códigos de resposta como NOT ACCEPTED TRANSACTION, o que indica que apresentamos uma degradação transacional, no entanto, a rede não apresenta uma queda total. Estamos trabalhando em conjunto com nossa equipe de suporte para obter uma solução rápida. Um pequeno subconjunto de nossos clientes pode estar experimentando transações falhadas / declinadas, pedimos desculpas por qualquer inconveniente que isso possa estar causando. Sinceramente, Serviço ao cliente PayU.

2. 23 Eost 2026 da 07:16 UTCresolved

   Caro Cliente, Desde 01:56 hrs. o problema foi resolvido,prisma AR em ARGENTINA para a plataforma PAYU GPO Latam está funcionando normalmente. A estabilidade da rede é confirmada a partir de seu fim e a normalidade da transação é evidenciada. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Eost 2026 da 15:04 UTCidentified

   Caro Cliente Desde as 09:00 GMT - 5 estamos tendo problemas com PSE na plataforma COLOMBIA para PayU, as transações declinadas aumentaram, o que indica que apresentamos uma degradação transacional, no entanto, a rede não apresenta uma queda total. Estamos trabalhando em conjunto com nossa equipe de suporte para obter uma solução rápida.

2. 15 Eost 2026 da 15:19 UTCresolved

   Caro Cliente, O incidente foi resolvido, PSE no país para a plataforma PayU nos últimos 6 minutos está operando. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Mezheven 2026 da 14:58 UTCinvestigating

   Caro Cliente Desde 09:32 GMT - 5 estamos tendo problemas com MOVII na plataforma COLOMBIA para PayU, as transações declinadas aumentaram com códigos de resposta como INTERNAL PAYMENT PROVIDER ERROR, o que indica que apresentamos uma degradação transacional, no entanto, a rede não apresenta uma queda total. Estamos trabalhando em conjunto com nossa equipe de suporte para obter uma solução rápida. Um pequeno subconjunto de nossos clientes pode estar experimentando transações declinadas, pedimos desculpas por qualquer inconveniente que isso possa estar causando. Sinceramente, Serviço ao cliente PayU.

2. 30 Mezheven 2026 da 15:25 UTCresolved

   Caro Cliente, Desde 10:00 GMT - 5 o incidente foi resolvido, MOVII em COLOMBIA para a plataforma PAYU é operacional e funcional. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Mezheven 2026 da 17:18 UTCinvestigating

   Caro Cliente Desde o 10:20 GMT - 5 estamos tendo problemas com o PSE na plataforma COLOMBIA para PayU, as transações declinadas aumentaram com códigos de resposta como BANK UNREACHABLE, o que indica que apresentamos uma degradação transacional, no entanto, a rede não apresenta uma queda total. Estamos trabalhando em conjunto com nossa equipe de suporte para obter uma solução rápida. Um pequeno subconjunto de nossos clientes pode estar experimentando transações declinadas, pedimos desculpas por qualquer inconveniente que isso possa estar causando. Sinceramente, Serviço ao cliente PayU.

2. 23 Mezheven 2026 da 21:22 UTCresolved

   Caro Cliente, O incidente foi resolvido, PSE no país para a plataforma PayU nos últimos 287 minutos está operando. Sinceramente, Serviço ao cliente PayU.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Mezheven 2026 da 14:40 UTCresolved

   Dear customer,  We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

1. 11 Mezheven 2026 da 13:58 UTCinvestigating

   Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 Mezheven 2026 da 13:47 UTCresolved

   Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

1. 24 Mae 2026 da 09:28 UTCinvestigating

   Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

2. 24 Mae 2026 da 21:07 UTCresolved

   Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 Mae 2026 da 23:08 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 Mae 2026 da 23:38 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 Mae 2026 da 22:48 UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 Mae 2026 da 23:36 UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 22 Mae 2026 da 01:22 UTCinvestigating

   Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 22 Mae 2026 da 02:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 Mae 2026 da 02:28 UTCresolved

   Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 19 Mae 2026 da 07:07 UTCinvestigating

   Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 19 Mae 2026 da 09:59 UTCresolved

   Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 Mae 2026 da 15:33 UTCinvestigating

   Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 Mae 2026 da 15:42 UTCresolved

   Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 14 Mae 2026 da 15:24 UTCinvestigating

   Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 14 Mae 2026 da 21:22 UTCresolved

   Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.

1. 12 Mae 2026 da 15:46 UTCinvestigating

   Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 Mae 2026 da 17:30 UTCresolved

   Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.

1. 12 Mae 2026 da 11:52 UTCinvestigating

   Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 Mae 2026 da 12:45 UTCresolved

   Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 12 Mae 2026 da 03:23 UTCinvestigating

   Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 12 Mae 2026 da 04:06 UTCresolved

   Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. 11 Mae 2026 da 23:03 UTCinvestigating

   Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. 11 Mae 2026 da 23:46 UTCresolved

   Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.