Histórico de interrupções do Pbs

1. 31 Gouere 2026 da 15:53 UTCinvestigating

   Estamos actualmente a investigar alguns atrasos e pausas na consola MVAult. Algumas outras plataformas que estão relacionadas também podem algumas dificuldades.

2. 31 Gouere 2026 da 21:24 UTCinvestigating

   A equipa de engenharia continua a trabalhar nesta questão. Estamos cientes de que os membros podem não ser capazes de entrar em seus aplicativos ou pbs.org no momento e estamos trabalhando para resolver o problema o mais rápido possível.

3. 31 Gouere 2026 da 21:47 UTCmonitoring

   Na noite de sexta-feira (31 de julho de 2026), houve relatos adicionais de problemas com a assinatura do aplicativo PBS e reprodução de vídeos. A equipe de engenharia implementou mudanças adicionais para mitigar o problema, e a maioria dos usuários que contataram o Suporte PBS na época relataram que a funcionalidade rapidamente voltou ao normal. Nossa equipe de engenharia continua monitorando isso e investigando a causa básica para prevenir problemas futuros. Se algum espectador ainda reportar algum erro, sugerimos que o visualizador reinicie ou cycle de energia do dispositivo, ou seja, desligue o dispositivo por um minuto e, em seguida, conecte-o de volta e tente novamente. Se o visualizador ainda receber um erro, peça ao visualizador que envie um ticket de suporte em https://help.pbs.org/support/tickets/new listando seu dispositivo e uma breve descrição do problema que ainda estão tendo.

4. 2 Eost 2026 da 23:53 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

5. 3 Eost 2026 da 23:56 UTCresolved

   Este incidente foi totalmente resolvido. A investigação e resolução de nossa equipe de engenharia ajudará a prevenir novos incidentes e melhorará a estabilidade e o desempenho da nossa rede/plataforma. Se algum visualizador ainda relatar algum problema, sugerimos que o visualizador reinicie ou cycle de energia seu dispositivo, ou seja, desligue o dispositivo por um minuto e, em seguida, conecte-o de volta e tente novamente. Se o visualizador receber um erro ou continuar a ter problemas, peça ao visualizador que envie um ticket de suporte em https://help.pbs.org/support/tickets/new listando seu dispositivo e uma breve descrição do problema que ele ainda está tendo, e nós nossa equipe de suporte do PBS teremos o prazer de ajudar.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Mezheven 2026 da 14:22 UTCinvestigating

   Atualmente estamos investigando um problema que está impedindo os usuários em alguns modelos de TV Samsung de abrir e carregar o aplicativo PBS. Os usuários podem relatar ver uma tela azul sólida, uma tela escura, ou um ícone de carregamento que nunca termina quando eles abrem o aplicativo. Acreditamos que a maioria dos usuários está em 2017 Samsung TV modelos, mais frequentemente notado com um "M" ou "MU" no número do modelo. Outros dispositivos que suportam o aplicativo PBS e Samsung TVs lançados após 2017 parecem não ser afetados por esta questão. Continuaremos a actualizar esta página enquanto a nossa investigação continua.

2. 23 Mezheven 2026 da 18:42 UTCmonitoring

   Um hotfix foi lançado para resolver este problema. Os dispositivos dos visualizadores receberão automaticamente o hotfix e atualizarão para a versão mais recente do aplicativo PBS com a experiência fixa. Para alguns espectadores isso será imediato, mas para qualquer um que ainda encontrar o problema, recomendamos que eles verifiquem em seu aplicativo mais tarde hoje para dar mais tempo para a Samsung para entregar a atualização do aplicativo em seu dispositivo. Vamos continuar a monitorizar mais relatórios hoje e amanhã para avaliar o desempenho do Hotfix.

3. 24 Mezheven 2026 da 14:35 UTCmonitoring

   Nós continuamos a receber mensagens de usuários que eles ainda estão tendo problemas carregando o aplicativo PBS em Samsung TVs lançado em 2017. Estamos novamente a analisar a questão e continuaremos a acompanhar os relatórios.

4. 24 Mezheven 2026 da 20:14 UTCmonitoring

   Estamos continuando a trabalhar em outro hotfix para abordar o problema que afeta os espectadores em modelos Samsung 2017, e estamos mirando amanhã para o lançamento do segundo hotfix. Neste momento, não estamos cientes de quaisquer soluções alternativas para os dispositivos afetados, e esta correção continua a ser uma alta prioridade para nossas equipes.

5. 25 Mezheven 2026 da 14:50 UTCmonitoring

   O segundo hotfix foi lançado. Os dispositivos dos visualizadores receberão automaticamente o hotfix e atualizarão para a versão mais recente do aplicativo PBS com a experiência fixa. Para alguns espectadores isso será imediato, mas para qualquer um que ainda encontrar o problema, recomendamos que eles verifiquem em seu aplicativo mais tarde hoje para dar mais tempo para a Samsung para entregar a atualização do aplicativo em seu dispositivo. Continuaremos a monitorizar mais relatórios hoje e amanhã para avaliar o desempenho do segundo Hotfix.

6. 29 Mezheven 2026 da 17:01 UTCresolved

   Este incidente foi resolvido após um retorno do aplicativo PBS em Samsung TVs na última sexta-feira, 26 de junho.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Mezheven 2026 da 15:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 16 Mezheven 2026 da 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Mezheven 2026 da 15:36 UTCresolved

   This incident has been resolved.

1. 4 Mezheven 2026 da 22:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 8 Mezheven 2026 da 15:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 27 Ebrel 2026 da 15:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 27 Ebrel 2026 da 15:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 27 Ebrel 2026 da 18:15 UTCresolved

   This incident has been resolved.

1. 9 Meurzh 2026 da 17:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 11 Meurzh 2026 da 13:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 12 Meurzh 2026 da 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 11 Cʼhwevrer 2026 da 15:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 11 Cʼhwevrer 2026 da 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 11 Cʼhwevrer 2026 da 16:42 UTCresolved

   This incident has been resolved.

1. 10 Cʼhwevrer 2026 da 21:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 11 Cʼhwevrer 2026 da 13:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 30 Genver 2026 da 13:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 30 Genver 2026 da 20:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 10 Cʼhwevrer 2026 da 13:52 UTCresolved

   This incident has been resolved.

1. 15 Kerzu 2025 da 17:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 16 Kerzu 2025 da 15:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 18 Kerzu 2025 da 15:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 Kerzu 2025 da 15:31 UTCresolved

   This incident has been resolved.

1. 6 Du 2025 da 16:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 6 Du 2025 da 21:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 10 Du 2025 da 14:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 4 Du 2025 da 13:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 4 Du 2025 da 17:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 5 Du 2025 da 12:40 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 15:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 20 Here 2025 da 16:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 20 Here 2025 da 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 Here 2025 da 23:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 25 Gouere 2025 da 18:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 20 Eost 2025 da 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 22 Gouere 2025 da 13:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 22 Gouere 2025 da 15:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 21 Gouere 2025 da 19:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 21 Gouere 2025 da 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 Gouere 2025 da 15:53 UTCresolved

   This incident has been resolved.

1. 15 Gouere 2025 da 13:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 15 Gouere 2025 da 14:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 15 Gouere 2025 da 16:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 28 Ebrel 2025 da 17:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 30 Ebrel 2025 da 15:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 21 Ebrel 2025 da 21:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 14 Meurzh 2025 da 16:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 24 Meurzh 2025 da 20:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.