Histórico de interrupções do Pexip

1. 7 Here 2026 da 12:55 UTCinvestigating

   Estamos investigando relatórios de que as chamadas do Microsoft Teams Guest Join podem não conseguir se conectar quando discadas a partir de dispositivos de hardware do Google Meet.

2. 7 Here 2026 da 13:04 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 7 Here 2026 da 14:38 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Gwengolo 2026 da 12:19 UTCinvestigating

   Endpoints da Cisco que são: Registrado no serviço Pexip E foram atualizados para 26.9 ou 26.10 Pode não receber Apresentação do extremo das chamadas via Equipes CVI ou serviços Google Meet Gateway. Envio de apresentação é relatado para funcionar, e também desbloqueia a apresentação recebida. Recomendamos que você não atualize os sistemas Cisco para 26.9 ou 26.10 enquanto investigamos. Por favor, rodem os sistemas afectados para 26.8 enquanto estabelecemos a causa.

2. 15 Gwengolo 2026 da 13:05 UTCidentified

   Identificamos uma mudança relacionada à forma como a Cisco mantém o canal de apresentação vivo e planejamos uma atualização para se adaptar às mudanças.

3. 15 Gwengolo 2026 da 15:34 UTCidentified

   Identificamos o problema com a nova versão do RoomOS e começamos a fazer uma correção. Um pequeno rompimento é possível durante a implantação, e um pequeno número de chamadas pode ser afetado. Por esse motivo, a implantação será realizada fora do horário comercial em cada região.

4. 16 Gwengolo 2026 da 05:44 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

5. 16 Gwengolo 2026 da 08:18 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 02:43 UTCinvestigating

   Pexip está atualmente experimentando interrupções intermitentes para as páginas de documentação do Serviço (help.pexip.com) e Infinity (docs.pexip.com). As páginas são lentas para carregar ou sem resposta para alguns usuários.

2. 21 Eost 2026 da 07:35 UTCidentified

   O nosso prestador de serviços continua a trabalhar na resolução desta questão. A página de Ajuda de Serviço (help.pexip.com) recuperou e agora está acessível. A página Documentação Infinita (docs.pexip.com) permanece indisponível, e estamos monitorando ativamente para uma resolução.

3. 21 Eost 2026 da 09:39 UTCmonitoring

   O problema foi resolvido, e as páginas de documentação estão agora acessíveis novamente.

4. 24 Eost 2026 da 14:57 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Eost 2026 da 16:35 UTCinvestigating

   Atualmente estamos investigando um problema para o Analytics no Centro de Controle Pexip. Alguns dados de uso podem não estar disponíveis.

2. 21 Eost 2026 da 07:41 UTCidentified

   Nossa equipe continua investigando o problema que afeta o Analytics no Centro de Controle Pexip. Alguns dados de uso ainda podem estar indisponíveis enquanto o trabalho está em andamento. Forneceremos uma nova atualização assim que tivermos mais informações.

3. 24 Eost 2026 da 14:58 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 22 Gwengolo 2026 da 12:32 UTCresolved

   Não foram notificados nem observados outros problemas. Este incidente está agora resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Mezheven 2026 da 13:24 UTCinvestigating

   Estamos investigando um problema onde e-mails não estão sendo enviados do Portal e Centro de Controle de Parceiros.

2. 30 Mezheven 2026 da 21:10 UTCmonitoring

   O problema foi identificado e corrigido implementado.

3. 1 Gouere 2026 da 06:54 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Mezheven 2026 da 11:23 UTCresolved

   Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.

1. 29 Mae 2026 da 09:41 UTCinvestigating

   We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

2. 29 Mae 2026 da 10:05 UTCinvestigating

   As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.

3. 29 Mae 2026 da 11:25 UTCidentified

   We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.

4. 29 Mae 2026 da 11:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 29 Mae 2026 da 12:52 UTCresolved

   This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.

1. 20 Mae 2026 da 08:24 UTCinvestigating

   We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

2. 20 Mae 2026 da 08:38 UTCmonitoring

   We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

3. 20 Mae 2026 da 13:27 UTCmonitoring

   Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

4. 20 Mae 2026 da 13:29 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 Mae 2026 da 15:09 UTCmonitoring

   The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.

6. 21 Mae 2026 da 07:53 UTCresolved

   This incident has been resolved.

1. 30 Ebrel 2026 da 12:23 UTCidentified

   The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

2. 4 Mae 2026 da 10:16 UTCidentified

   Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.

3. 6 Mae 2026 da 11:03 UTCidentified

   We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.

4. 15 Mezheven 2026 da 08:05 UTCresolved

   This incident has been resolved.

1. 28 Ebrel 2026 da 16:13 UTCinvestigating

   We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

2. 30 Ebrel 2026 da 09:05 UTCidentified

   The issue has been identified and a mitigation is being deployed within the service.

3. 30 Ebrel 2026 da 14:54 UTCidentified

   We are continuing to work on a fix for this issue.

4. 30 Ebrel 2026 da 16:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Mae 2026 da 11:11 UTCresolved

   The issue is now resolved.

1. 22 Ebrel 2026 da 08:06 UTCinvestigating

   We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

2. 22 Ebrel 2026 da 08:22 UTCidentified

   Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.

3. 22 Ebrel 2026 da 11:27 UTCmonitoring

   We have not observed any errors for the past few hours. We will continue to monitor the situation closely.

4. 23 Ebrel 2026 da 08:30 UTCresolved

   No further issues have been observed or reported. This incident has been resolved.

1. 20 Ebrel 2026 da 00:29 UTCinvestigating

   Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

2. 20 Ebrel 2026 da 08:09 UTCmonitoring

   Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.

3. 20 Ebrel 2026 da 12:38 UTCresolved

   This incident has been resolved.

1. 17 Ebrel 2026 da 12:32 UTCinvestigating

   The team is currently investigating the issue.

2. 17 Ebrel 2026 da 12:38 UTCmonitoring

   A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.

3. 17 Ebrel 2026 da 12:45 UTCresolved

   This incident is resolved.

1. 14 Ebrel 2026 da 15:18 UTCinvestigating

   We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

2. 15 Ebrel 2026 da 09:05 UTCmonitoring

   The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

3. 16 Ebrel 2026 da 07:43 UTCresolved

   This incident has been resolved.

1. 14 Ebrel 2026 da 15:06 UTCinvestigating

   We are investigating an issue where some CVI calls in the US region are failing.

2. 14 Ebrel 2026 da 16:27 UTCmonitoring

   A fix has been applied and we are monitoring the results.

3. 14 Ebrel 2026 da 22:22 UTCresolved

   This incident has been resolved.

1. 8 Ebrel 2026 da 11:11 UTCidentified

   We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

2. 13 Ebrel 2026 da 07:14 UTCidentified

   The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

3. 13 Ebrel 2026 da 10:20 UTCmonitoring

   IOS app version 1.1.4 is now available and includes changes that address this issue.

4. 14 Ebrel 2026 da 06:56 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 12:47 UTCinvestigating

   We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

2. 30 Meurzh 2026 da 13:05 UTCmonitoring

   A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

3. 30 Meurzh 2026 da 14:12 UTCresolved

   This incident has been resolved.

1. 20 Meurzh 2026 da 07:49 UTCinvestigating

   We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

2. 20 Meurzh 2026 da 08:23 UTCresolved

   We have found the issue and resolved it.

1. 17 Meurzh 2026 da 12:54 UTCresolved

   Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

1. 28 Cʼhwevrer 2026 da 09:00 UTCinvestigating

   We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

2. 28 Cʼhwevrer 2026 da 09:03 UTCinvestigating

   We have contacted Microsoft to investigate this issue together with them.

3. 28 Cʼhwevrer 2026 da 16:41 UTCmonitoring

   We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

4. 2 Meurzh 2026 da 09:51 UTCresolved

   We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.