Histórico de interrupções do Plivo

1. 25 Eost 2026 da 07:25 UTCidentified

   Caros clientes valiosos, Atualmente, estamos observando um problema intermitente onde um subconjunto de chamadas de voz não estão ativando chamadas de status, incluindo eventos de toque, hangup e webhook de status de chamada. O processamento de chamadas em si não é afetado, e as chamadas estão se conectando e completando normalmente. Identificamos a causa como um componente degradado de processamento de eventos em um subconjunto de nossos servidores de mídia e estamos trabalhando ativamente na remediação. O impacto é intermitente, e a maioria das chamadas continuam a receber webhooks normalmente.

2. 25 Eost 2026 da 07:41 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 25 Eost 2026 da 14:16 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 31 Gouere 2026 da 17:01 UTCinvestigating

   Caro cliente de valor, Estamos a observar falhas de chamadas de saída na região da Índia. A nossa equipa está a investigar o problema.

2. 31 Gouere 2026 da 17:45 UTCidentified

   Identificamos o problema com nosso provedor de serviços em nuvem. Nossa equipe está trabalhando em estreita colaboração com eles para resolver o problema, e forneceremos outra atualização assim que mais informações estiverem disponíveis.

3. 31 Gouere 2026 da 18:36 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 1 Eost 2026 da 03:37 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 06:05 UTCinvestigating

   Caros clientes valiosos, Estamos atualmente observando falhas intermitentes de chamadas afetando chamadas de entrada e saída para a Índia. Nossa equipe está trabalhando ativamente com nosso parceiro transportador para identificar a causa raiz e restaurar o serviço o mais rápido possível. Forneceremos nossa próxima atualização nos próximos 30 minutos.

2. 20 Gouere 2026 da 06:15 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 20 Gouere 2026 da 09:15 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Gouere 2026 da 07:47 UTCinvestigating

   Caro cliente de valor, Identificamos um problema que causa falhas para mensagens MMS enviadas de números Toll-Free (EUA e Canadá). As falhas são devido a um problema de conectividade com um parceiro de operadora upstream, e as mensagens afetadas não estão sendo entregues. O tráfego de SMS e MMS enviados sobre outras rotas não são afetados. Nossa equipe está ativamente envolvida com o parceiro transportador para restaurar o serviço. Vamos partilhar uma nova actualização em breve. Se você tiver alguma dúvida ou preocupação sobre este incidente, entre em contato com o Suporte da Plivo. Portal de apoio: https://support.pivo.com/hc/en-us

2. 11 Gouere 2026 da 09:32 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 11 Gouere 2026 da 09:57 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gouere 2026 da 13:40 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2 Gouere 2026 da 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 Gouere 2026 da 16:29 UTCresolved

   This incident has been resolved.

1. 30 Mezheven 2026 da 08:00 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 30 Mezheven 2026 da 09:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 Mezheven 2026 da 09:45 UTCresolved

   This incident has been resolved.

1. 19 Mezheven 2026 da 13:01 UTCinvestigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 19 Mezheven 2026 da 13:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 Mezheven 2026 da 13:57 UTCresolved

   This incident has been resolved.

1. 15 Mezheven 2026 da 07:26 UTCresolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 12 Mezheven 2026 da 16:30 UTCmonitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 12 Mezheven 2026 da 17:21 UTCresolved

   This incident has been resolved.

1. 12 Mezheven 2026 da 05:21 UTCinvestigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 12 Mezheven 2026 da 09:13 UTCresolved

   This incident has been resolved.

1. 8 Mezheven 2026 da 05:37 UTCresolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 12 Mae 2026 da 11:26 UTCresolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 8 Ebrel 2026 da 16:36 UTCresolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 28 Meurzh 2026 da 13:23 UTCinvestigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 28 Meurzh 2026 da 14:13 UTCidentified

   Issue has been identified. Fix is being implemented.

3. 28 Meurzh 2026 da 14:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 28 Meurzh 2026 da 14:52 UTCresolved

   This incident has been resolved

1. 9 Cʼhwevrer 2026 da 14:59 UTCinvestigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 9 Cʼhwevrer 2026 da 15:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Cʼhwevrer 2026 da 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 Cʼhwevrer 2026 da 15:59 UTCresolved

   This incident has been resolved.

1. 9 Cʼhwevrer 2026 da 12:25 UTCinvestigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 9 Cʼhwevrer 2026 da 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Cʼhwevrer 2026 da 12:52 UTCresolved

   This incident has been resolved.

1. 8 Cʼhwevrer 2026 da 13:41 UTCinvestigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 8 Cʼhwevrer 2026 da 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Cʼhwevrer 2026 da 17:11 UTCresolved

   This incident has been resolved.

1. 5 Cʼhwevrer 2026 da 08:39 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 5 Cʼhwevrer 2026 da 09:31 UTCmonitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 5 Cʼhwevrer 2026 da 09:46 UTCidentified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 5 Cʼhwevrer 2026 da 13:01 UTCresolved

   This incident has been resolved.

1. 1 Cʼhwevrer 2026 da 13:53 UTCinvestigating

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. 1 Cʼhwevrer 2026 da 13:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Cʼhwevrer 2026 da 14:19 UTCresolved

   The carrier has resolved the issue.

1. 1 Cʼhwevrer 2026 da 11:04 UTCinvestigating

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. 1 Cʼhwevrer 2026 da 11:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Cʼhwevrer 2026 da 11:31 UTCresolved

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.