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50 Practice Better incidents · Ebrel 2022 — official updates, affected components, duration and resolution details.
Alguns resumos do AI Charting Assistant podem ter atrasos no processamento.
Os tempos de processamento para o Assistente de Gráfico de IA voltaram ao normal. Todos os resumos devem agora gerar sem demora. Obrigado pela vossa paciência e compreensão enquanto trabalhávamos nesta questão.
Traduzido automaticamente da atualização oficial do incidente.
Alguns resumos AI Charting Assistant podem ter atrasos no processamento.
Os tempos de processamento para o Assistente de Gráfico de IA voltaram ao normal. Todos os resumos devem agora gerar sem demora. Obrigado pela vossa paciência e compreensão enquanto trabalhávamos nesta questão.
Traduzido automaticamente da atualização oficial do incidente.
Atualmente, estamos experimentando um problema na seção Documentos do portal. Esperamos que seja resolvido nos próximos 30 minutos.
Este incidente foi resolvido. Pode ser necessária uma recarga do portal.
Traduzido automaticamente da atualização oficial do incidente.
Estamos atualmente investigando um problema que afeta pagamentos PB onde alguns clientes podem não ser capazes de visualizar suas informações de saldo e pagamento. O processamento de pagamentos não é afectado — todos os pagamentos continuam a funcionar normalmente. Forneceremos atualizações à medida que tivermos mais informações.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
O dispensário natural está atualmente passando por uma interrupção parcial, incluindo pesquisas de produtos. Estamos monitorando e forneceremos uma atualização quando estiver disponível.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.
The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
Service Restored - Monitoring Performance
This incident has been resolved.
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
This incident has been resolved.
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
This incident has been resolved.
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
This incident has been resolved.
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
The issue with our Zoom integration has been resolved. Thank you for your patience!
As a result of maintenance being performed by Natural Dispensary, the integration is currently down.
This incident has been resolved.
We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.
A fix has been implemented and we are monitoring results.
The issue with our Claim.MD integration has been resolved. Thank you for your patience!
Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.
This incident has been resolved.
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
A fix has been implemented and we are monitoring the results.
This issue is now resolved.