Histórico de interrupções do Pricehubble

1. 8 Gwengolo 2026 da 16:12 UTCresolved

   Resumo Em 8 de setembro de 2026, entre 10:11 e 10:59 CEST, nós experimentamos um incidente afetando nossos modelos e compartilhar APIs de link. Durante esta janela, os usuários podem ter encontrado erros ao gerar ou acessar links de página. O serviço completo foi restaurado às 10:59 CEST. Causa raiz Uma atualização recente da dependência introduziu um problema de compatibilidade entre nosso framework de API e uma biblioteca de observação subjacente, o que fez com que alguns endpoints específicos falhassem quando o tráfego passou por um determinado volume. Remediação Rebocámos a implantação afetada para restaurar imediatamente o serviço. Estamos aplicando uma correção permanente para o problema de dependência subjacente antes de reintroduzir a mudança. Pedimos desculpas por qualquer inconveniente causado e obrigado pela sua paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 31 Eost 2026 da 12:55 UTCmonitoring

   Identificamos uma taxa de falha aumentada nos objetivos da Transação. Encontramos uma possível causa e aplicamos uma solução. Estamos monitorando o serviço, as atualizações seguirão em 30 minutos.

2. 31 Eost 2026 da 12:58 UTCresolved

   Não observamos erros após a nossa correção. O incidente está resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Mezheven 2026 da 10:26 UTCresolved

   We are aware of an issue affecting offers search API and are investigating. Updates will be posted here as we progress

1. 30 Mae 2026 da 13:20 UTCinvestigating

   We are investigating an issue affecting database capacity that is causing elevated error rates and service disruption for some customers. Our engineering team is actively working to restore full service. Further updates will be provided as they become available.

2. 30 Mae 2026 da 13:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 Mae 2026 da 13:24 UTCidentified

   We identified the issue affecting database capacity and have applied corrective changes. Services have recovered and are currently operating normally. We are monitoring the platform closely to ensure stability before resolving the incident.

4. 30 Mae 2026 da 13:27 UTCmonitoring

   The mitigation measures have been successfully applied and all services have recovered. System health metrics are within normal ranges and customer-facing functionality has been restored. We are continuing to monitor the platform closely to ensure ongoing stability before formally resolving the incident.

5. 30 Mae 2026 da 14:26 UTCresolved

   All services have returned to normal operation and are stable. We have identified and paused the processes that contributed to the incident, and the platform has fully recovered. We will continue to monitor the environment closely to ensure stability. A detailed postmortem, including root cause analysis, impact assessment, and follow-up actions, will be shared as soon as it is available. Thank you for your patience while we worked to resolve the issue.

1. 21 Mae 2026 da 07:18 UTCresolved

   Summary On 13 May 2025, between 10:30 and 11:05 CEST, we experienced an incident affecting our API services. The majority of users were unable to access the Valuation API during this window, and elevated response latency was observed across all API endpoints. Full service was restored at 11:05 CEST. Root Cause We identified a bottleneck in a component on the critical path of our infrastructure. Under load, this component became a limiting factor and degraded service availability and performance. Remediation We are actively implementing improvements to the affected component to increase its scalability and prevent recurrence. We will continue to monitor the situation closely following these changes. Monitoring & Transparency We are aware that this incident was not surfaced by the monitoring that feeds this status page, which means our customers did not receive a timely notification. We take this seriously. We are expanding our monitoring coverage and adding more granular detail to this status page to more accurately reflect the real-time health of our services. Our goal is to ensure that any future disruption is communicated proactively. We apologise for the disruption this caused and thank you for your patience.

1. 11 Gouere 2025 da 19:28 UTCinvestigating

   We've identified an internal network issue causing connection problems. Our team is actively working on a fix and we'll share updates as progress is made. Thanks for your patience!

2. 11 Gouere 2025 da 19:53 UTCmonitoring

   We've implemented a fix for the issue and are currently monitoring to ensure everything is stable. We'll continue to keep you updated.

3. 11 Gouere 2025 da 20:13 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2025 da 16:19 UTCidentified

   We've identified an internal network issue causing connection problems. Our team is actively working on a fix and we'll share updates as progress is made. Thanks for your patience!

2. 10 Mezheven 2025 da 16:40 UTCmonitoring

   We've implemented a fix for the issue and are currently monitoring to ensure everything is stable. We'll continue to keep you updated.

3. 10 Mezheven 2025 da 16:59 UTCresolved

   This incident has been resolved.

1. 22 Eost 2023 da 14:46 UTCresolved

   Our monitoring shows the problem to no longer occur, and no other failures have appeared since. We now consider this incident resolved, and should be back to regular service.

1. 14 Gouere 2023 da 12:27 UTCresolved

   The Valuation API was down from 10:06am to 10:35am (29 minutes) due to a network issue following a configuration change. We sincerely apologize for the inconvenience, and we are taking appropriate measures to prevent such downtime to happen again.

1. 9 Kerzu 2022 da 15:46 UTCinvestigating

   We are currently investigating this issue.

2. 9 Kerzu 2022 da 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Kerzu 2022 da 16:47 UTCresolved

   This incident has been resolved.

1. 7 Kerzu 2022 da 10:26 UTCresolved

   The creation of dossier was done this morning from 8:23 to 9:28 after a release negatively impacting this API.

1. 13 Here 2022 da 16:40 UTCinvestigating

   We are currently investigating this issue.

2. 13 Here 2022 da 17:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Du 2022 da 08:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8 Du 2022 da 08:44 UTCresolved

   This incident has been resolved.

1. 26 Gwengolo 2022 da 07:19 UTCinvestigating

   We are currently investigating an issue with intermittent failure on authentication.

2. 26 Gwengolo 2022 da 08:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Gwengolo 2022 da 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Gwengolo 2022 da 09:00 UTCresolved

   This incident has been resolved.

1. 9 Eost 2022 da 10:10 UTCinvestigating

   Our monitoring is reporting timeouts across our APIs. We are currently investigating the issue

2. 9 Eost 2022 da 10:50 UTCresolved

   This incident has been resolved.

1. 27 Gouere 2022 da 14:16 UTCmonitoring

   Dear Customers, We have rolled out a hotfix which should improve the stability of our API endpoints. We also extended our observability capabilities to better isolate the issue. Currently, we are in the phase of monitoring and collecting further metrics to verify if all affected services have been stabilised by the hotfix. Thank you for your understanding!

2. 28 Gouere 2022 da 08:27 UTCmonitoring

   Dear Customers, Thanks to the extended metric collection we could further isolate the problem we are facing. This triggered further mitigation steps from our side which we are implementing and rolling out. Next update can be expected at 12.00 CEST

3. 28 Gouere 2022 da 10:12 UTCmonitoring

   Dear Customers, We have prepared the required patches and we are in the process of releasing them. Following the releases, we will closely monitor the situation and release subsequent updates if needed. Next update can be expected at 14:00 CEST

4. 28 Gouere 2022 da 12:46 UTCmonitoring

   Dear Customers, We have finished with the roll-out phase of the prepared patches and we are currently monitoring the situation. Next update can be expected at 16:00 CEST

5. 28 Gouere 2022 da 14:55 UTCmonitoring

   Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 10:00 CEST

6. 29 Gouere 2022 da 08:04 UTCmonitoring

   Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 12:00 CEST

7. 29 Gouere 2022 da 15:16 UTCmonitoring

   Dear Customers, in the last hours we have released two more fixes for our services, which we are actively monitoring. The series of fixes deployed over the last days allow us to say that services are stable at the present time, but we will keep the incident open until we are thoroughly convinced it is over. Over the weekend our team will remain on duty monitoring the situation and the updates will be sparse. In this case, no update will be good news.

8. 3 Eost 2022 da 13:23 UTCmonitoring

   Dear customers, We could successfully rollout all fixes and our systems are now stable. We will continue to closely monitor the situation until tomorrow. This incident will be closed tomorrow if no more problems are observed. Thank you very much

9. 4 Eost 2022 da 12:55 UTCresolved

   Dear customers, The technical incident that started on Thursday 21 of July is considered resolved. Corporate communication is being prepared and will follow up shortly. Thank you

1. 29 Gouere 2022 da 08:23 UTCresolved

   We are monitoring an incident that affects our endpoints, causing a higher than normal latency. Some endpoints timeout causing disruptions of service.

1. 22 Gouere 2022 da 06:36 UTCinvestigating

   We are currently investigating this issue.

2. 22 Gouere 2022 da 15:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Gouere 2022 da 07:10 UTCresolved

   This incident has been resolved.

1. 11 Ebrel 2022 da 09:16 UTCinvestigating

   We are currently investigating this issue.

2. 11 Ebrel 2022 da 09:40 UTCresolved

   This incident has been resolved.

1. 31 Meurzh 2022 da 13:41 UTCinvestigating

   We are currently investigating this issue.

2. 31 Meurzh 2022 da 14:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 31 Meurzh 2022 da 14:00 UTCresolved

   This incident has been resolved.

1. 29 Meurzh 2022 da 08:16 UTCinvestigating

   We are currently investigating this issue.

2. 29 Meurzh 2022 da 08:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 Meurzh 2022 da 08:25 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 29 Meurzh 2022 da 08:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 29 Meurzh 2022 da 08:52 UTCresolved

   This incident has been resolved.