Histórico de interrupções do Proemion

1. 22 Here 2026 da 09:35 UTCresolved

   No que diz respeito às duas vulnerabilidades PHP amplamente anunciadas CVE-2026-109618 e CVE-2026-109619 esclarecemos que Proemion não usa a tecnologia afetada em nenhuma parte de seus sistemas DataPlatform ou auxiliares. Tomamos conhecimento das vulnerabilidades em 21 de outubro de 13:05 CEST e imediatamente coordenado internamente para avaliar o risco que estava limitado ao site Proemion. Nós configuramos uma cópia estática do site e então tiramos os serviços off-line até depois que um patch foi fornecido e instalado. Além disso, esperamos um tempo de resfriamento de 12h antes de trazer o site de volta online. Não há evidência de que as vulnerabilidades foram usadas com sucesso contra o site. O site Proemion é executado em infraestrutura separada sem qualquer conexão com nossos outros serviços. Nós divulgamos esta declaração a todos os clientes que possam precisar para seus próprios propósitos.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Here 2026 da 10:17 UTCmonitoring

   Entre 12oct2026 e 15oct2026 DataPlatform falhou em enviar e-mails.

2. 15 Here 2026 da 10:18 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

3. 15 Here 2026 da 10:21 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Here 2026 da 10:14 UTCresolved

   Entre 12oct2026 e 15oct2026 DataPlatform falhou em enviar e-mails. Nós identificamos e fixamos a causa raiz.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Gwengolo 2026 da 11:47 UTCinvestigating

   Sabemos que as APIs REST estão atualmente indisponíveis. Estamos a trabalhar activamente nesta questão.

2. 29 Gwengolo 2026 da 11:49 UTCmonitoring

   Identificámos e implantámos uma solução. Estamos a monitorizar os serviços.

3. 29 Gwengolo 2026 da 14:29 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Cʼhwevrer 2026 da 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 Cʼhwevrer 2026 da 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 Cʼhwevrer 2026 da 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 Cʼhwevrer 2026 da 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 Cʼhwevrer 2026 da 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 Cʼhwevrer 2026 da 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 Du 2025 da 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 Du 2025 da 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Du 2025 da 15:30 UTCresolved

   This incident has been resolved.

1. 12 Gwengolo 2025 da 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 Gwengolo 2025 da 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 Gwengolo 2025 da 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Gwengolo 2025 da 08:15 UTCresolved

   This incident has been resolved.

1. 26 Mezheven 2025 da 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 Mezheven 2025 da 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Mezheven 2025 da 17:14 UTCresolved

   This incident has been resolved.

1. 8 Ebrel 2025 da 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 Ebrel 2025 da 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 Ebrel 2025 da 10:22 UTCresolved

   This incident has been resolved.

1. 19 Meurzh 2025 da 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 Meurzh 2025 da 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 Meurzh 2025 da 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 Meurzh 2025 da 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 Cʼhwevrer 2025 da 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 Cʼhwevrer 2025 da 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 Cʼhwevrer 2025 da 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 Cʼhwevrer 2025 da 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 Cʼhwevrer 2025 da 09:00 UTCresolved

   This incident has been resolved.

1. 31 Genver 2025 da 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 Genver 2025 da 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 Genver 2025 da 12:26 UTCresolved

   This incident has been resolved.

1. 14 Du 2024 da 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 Du 2024 da 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Du 2024 da 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 Du 2024 da 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 Gouere 2024 da 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 Gouere 2024 da 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 Gouere 2024 da 11:11 UTCresolved

   This incident has been resolved.

1. 6 Mae 2024 da 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 Mae 2024 da 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 Mae 2024 da 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 Mae 2024 da 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 Mae 2024 da 07:27 UTCresolved

   This incident has been resolved.

1. 11 Here 2023 da 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 Here 2023 da 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 Here 2023 da 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 Here 2023 da 13:19 UTCresolved

   This incident has been resolved.

1. 21 Cʼhwevrer 2023 da 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 Cʼhwevrer 2023 da 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 Cʼhwevrer 2023 da 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 Cʼhwevrer 2023 da 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 Gouere 2022 da 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 Gouere 2022 da 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 Gouere 2022 da 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 Gouere 2022 da 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 Gouere 2022 da 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 Meurzh 2021 da 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 Meurzh 2021 da 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Meurzh 2021 da 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 Meurzh 2021 da 13:24 UTCresolved

   This incident has been resolved.