Histórico de interrupções do Realvnc

1. 10 Gwengolo 2026 da 15:14 UTCinvestigating

   Estamos actualmente a investigar esta questão.

2. 10 Gwengolo 2026 da 18:36 UTCinvestigating

   Continuamos a investigar esta questão.

3. 10 Gwengolo 2026 da 19:08 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

4. 10 Gwengolo 2026 da 19:40 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

5. 10 Gwengolo 2026 da 20:33 UTCidentified

   Estamos atualmente implementando uma correção para este problema

6. 10 Gwengolo 2026 da 20:57 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

7. 11 Gwengolo 2026 da 08:36 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 18:34 UTCidentified

   Os clientes podem ter problemas em criar conexões na nuvem. Estamos a trabalhar nesta questão. Pedimos desculpa por qualquer inconveniente causado.

2. 20 Eost 2026 da 19:04 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 21 Eost 2026 da 08:17 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Eost 2026 da 14:47 UTCinvestigating

   Estamos cientes de um problema com a conectividade em nuvem afetando um pequeno número de clientes. Estamos actualmente a analisar a causa desta questão.

2. 19 Eost 2026 da 14:48 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 19 Eost 2026 da 17:42 UTCidentified

   Identificamos um problema que está fazendo com que alguns usuários vejam status e uso incorretos, Estamos no processo de implementação de uma correção para isso

4. 19 Eost 2026 da 18:13 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

5. 20 Eost 2026 da 08:16 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 14:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results

2. 14 Eost 2026 da 07:11 UTCresolved

   This incident has been resolved.

1. 13 Eost 2026 da 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13 Eost 2026 da 13:59 UTCresolved

   This incident has been resolved.

1. 5 Eost 2026 da 14:15 UTCinvestigating

   Estamos cientes de um problema com a conectividade em nuvem e o portal de gerenciamento e estamos investigando

2. 5 Eost 2026 da 14:19 UTCinvestigating

   Continuamos a investigar esta questão.

3. 5 Eost 2026 da 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 Eost 2026 da 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Eost 2026 da 08:54 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 18:56 UTCidentified

   Estamos cientes de um problema com a conectividade em nuvem afetando um pequeno número de clientes. A questão foi identificada e está a ser implementada uma solução.

2. 14 Gouere 2026 da 19:56 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 15 Gouere 2026 da 09:53 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Mae 2026 da 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 Mae 2026 da 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 Mae 2026 da 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Mae 2026 da 15:21 UTCresolved

   This incident has been resolved.

1. 18 Du 2025 da 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 Du 2025 da 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Du 2025 da 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 Du 2025 da 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 Du 2025 da 08:19 UTCresolved

   This incident has been resolved.

1. 21 Here 2025 da 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 Here 2025 da 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 Here 2025 da 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 Here 2025 da 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 Gouere 2025 da 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 Gouere 2025 da 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Gouere 2025 da 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 Gouere 2025 da 16:26 UTCresolved

   This incident has been resolved.

1. 2 Mezheven 2025 da 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 Mezheven 2025 da 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 Mezheven 2025 da 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 Mezheven 2025 da 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 Mezheven 2025 da 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 Mae 2025 da 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 Mae 2025 da 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 Mae 2025 da 15:08 UTCresolved

   This incident has been resolved.

1. 21 Meurzh 2025 da 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 Meurzh 2025 da 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 Meurzh 2025 da 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 Meurzh 2025 da 09:31 UTCresolved

   This incident has been resolved.

1. 11 Cʼhwevrer 2025 da 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 Cʼhwevrer 2025 da 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 Cʼhwevrer 2025 da 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 Cʼhwevrer 2025 da 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 Du 2024 da 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 Du 2024 da 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 Du 2024 da 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Du 2024 da 11:32 UTCresolved

   This incident has been resolved.

1. 12 Du 2024 da 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 Du 2024 da 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 Du 2024 da 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 Du 2024 da 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 Gwengolo 2024 da 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 Gwengolo 2024 da 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 Gwengolo 2024 da 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Gwengolo 2024 da 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 Gwengolo 2024 da 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 Gwengolo 2024 da 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 Gwengolo 2024 da 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 Mezheven 2024 da 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 Mezheven 2024 da 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 Mezheven 2024 da 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 Mezheven 2024 da 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 Mezheven 2024 da 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 Mezheven 2024 da 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 Mezheven 2024 da 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 Mezheven 2024 da 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 Cʼhwevrer 2024 da 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 Cʼhwevrer 2024 da 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Cʼhwevrer 2024 da 16:03 UTCresolved

   This incident has been resolved.