Histórico de interrupções do Recharge Payments

1. 28 Gwengolo 2026 da 14:00 UTCidentified

   Nossa equipe está ciente de um problema que causa tempos de carregamento lentos nos serviços de recarga. Identificámos a questão e estamos a trabalhar para resolver.

2. 28 Gwengolo 2026 da 14:44 UTCidentified

   Continuamos investigando o problema.

3. 28 Gwengolo 2026 da 15:36 UTCmonitoring

   Nossa equipe aplicou uma correção e estamos monitorando os resultados.

4. 28 Gwengolo 2026 da 15:57 UTCresolved

   Esta questão está agora resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Gwengolo 2026 da 18:07 UTCinvestigating

   Estamos a investigar sistemas degradados. Os nossos engenheiros estão a trabalhar na identificação de problemas.

2. 25 Gwengolo 2026 da 18:37 UTCinvestigating

   Continuamos a trabalhar na resolução desta questão. Se precisar de contactar a nossa equipa de apoio, pode enviar-nos um e-mail para [email protected].

3. 25 Gwengolo 2026 da 19:11 UTCinvestigating

   Implementámos uma correcção e estamos a ver uma tendência para recuperação. Continuamos a acompanhar a questão.

4. 25 Gwengolo 2026 da 19:53 UTCidentified

   Identificamos o problema e implementámos uma solução. Continuamos a monitorizar isto até vermos a recuperação completa.

5. 25 Gwengolo 2026 da 20:39 UTCresolved

   Uma correção foi implementada, e estamos trabalhando atualmente em dados ingerir e recarga avaliação checkout

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gwengolo 2026 da 17:35 UTCmonitoring

   Devido a uma falha de provedor de terceiros, algumas mensagens SMS podem ser adiadas. O prestador identificou a questão e está a trabalhar numa resolução.

2. 1 Gwengolo 2026 da 18:14 UTCresolved

   O fornecedor de terceiros resolveu a sua deficiência.

Traduzido automaticamente da atualização oficial do incidente.

1. 7 Eost 2026 da 14:07 UTCidentified

   Estamos investigando um problema que causou atrasos com as próximas Notificações de Carga. Nossa equipe identificou a questão e continua trabalhando na remediação.

2. 7 Eost 2026 da 16:05 UTCmonitoring

   Our team has resolved the root cause of this issue. We are now reviewing potential impact.

3. 7 Eost 2026 da 17:57 UTCmonitoring

   Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

4. 8 Eost 2026 da 01:20 UTCresolved

   This has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 18:54 UTCinvestigating

   Estamos observando problemas com o acesso ao portal mercante e estamos investigando

2. 20 Gouere 2026 da 19:40 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 20 Gouere 2026 da 20:16 UTCresolved

   Estamos a observar uma recuperação total e vamos continuar a acompanhar.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Mezheven 2026 da 14:14 UTCinvestigating

   Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

2. 29 Mezheven 2026 da 14:32 UTCidentified

   We have identified the source of the delay and a resolution is in progress.

3. 29 Mezheven 2026 da 18:40 UTCresolved

   This has been resolved and data for 6/28/26 is displaying as expected.

1. 29 Ebrel 2026 da 15:05 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

2. 29 Ebrel 2026 da 19:08 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

3. 29 Ebrel 2026 da 21:37 UTCresolved

   This issue has been resolved.

1. 23 Ebrel 2026 da 16:14 UTCinvestigating

   We are currently investigating an issue with accessing the merchant portal.

2. 23 Ebrel 2026 da 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 Ebrel 2026 da 17:00 UTCresolved

   This incident has been resolved.

1. 7 Ebrel 2026 da 10:59 UTCidentified

   Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

2. 7 Ebrel 2026 da 15:02 UTCresolved

   The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

1. 12 Cʼhwevrer 2026 da 14:59 UTCinvestigating

   We are currently investigating an error on the Renewal Rate Dashboard

2. 12 Cʼhwevrer 2026 da 15:17 UTCresolved

   This error has been resolved.

1. 17 Kerzu 2025 da 17:21 UTCinvestigating

   We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

2. 17 Kerzu 2025 da 17:35 UTCinvestigating

   We are starting to see resolution and are continuing to investigate.

3. 17 Kerzu 2025 da 17:36 UTCinvestigating

   We are starting to see some recovery and are continuing to work to get fully resolved.

4. 17 Kerzu 2025 da 18:06 UTCmonitoring

   A fix has been implemented, and we are seeing full recovery.

5. 17 Kerzu 2025 da 18:24 UTCresolved

   This incident has been resolved.

1. 16 Kerzu 2025 da 22:11 UTCinvestigating

   We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

2. 16 Kerzu 2025 da 22:50 UTCinvestigating

   We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

3. 16 Kerzu 2025 da 23:05 UTCmonitoring

   A fix has been implemented and we are seeing recovery.

4. 16 Kerzu 2025 da 23:44 UTCresolved

   This has been resolved.

1. 9 Du 2025 da 18:06 UTCinvestigating

   We are currently investigating an issue impacting charge processing.

2. 9 Du 2025 da 19:32 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 10 Du 2025 da 15:54 UTCidentified

   A fix has been deployed. Our team is now working on cleanup of impacted charges.

4. 10 Du 2025 da 18:11 UTCidentified

   We are continuing to review and work on impacted charges.

5. 10 Du 2025 da 21:54 UTCidentified

   We are continuing to work on a fix for this issue.

6. 11 Du 2025 da 17:05 UTCidentified

   At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

7. 13 Du 2025 da 00:36 UTCresolved

   The root cause of this incident has been resolved. Those impacted will receive further communication.

1. 4 Du 2025 da 21:25 UTCidentified

   We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

2. 4 Du 2025 da 22:07 UTCresolved

   We are observing full recovery and will continue monitoring.

1. 23 Here 2025 da 13:42 UTCidentified

   Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

2. 27 Here 2025 da 19:13 UTCresolved

   This has been resolved.

1. 20 Here 2025 da 13:38 UTCidentified

   Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

2. 20 Here 2025 da 22:05 UTCresolved

   This issue has been resolved and all data has been updated.

1. 16 Here 2025 da 20:25 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

2. 16 Here 2025 da 20:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Here 2025 da 21:54 UTCresolved

   This issue has been resolved.

1. 10 Here 2025 da 12:09 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 Here 2025 da 13:45 UTCmonitoring

   The issue has been resolved, and all data is up to date.

3. 10 Here 2025 da 13:46 UTCresolved

   The issue has been resolved, and all data is up to date.

1. 9 Here 2025 da 10:40 UTCidentified

   The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

2. 9 Here 2025 da 14:50 UTCresolved

   This incident has been resolved.

1. 29 Gwengolo 2025 da 21:37 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

2. 29 Gwengolo 2025 da 22:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 Gwengolo 2025 da 23:10 UTCresolved

   This issue has been resolved.