Histórico de interrupções do Redtail

1. 15 Gouere 2026 da 15:06 UTCinvestigating

   Atualmente estamos investigando problemas intermitentes que afetam o CRM Redtail que podem afetar o login e o acesso do usuário. Nossas equipes estão trabalhando ativamente para identificar a causa e restaurar o serviço normal o mais rápido possível. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis. Agradecemos a sua paciência e compreensão.

2. 15 Gouere 2026 da 15:18 UTCmonitoring

   A questão que afeta o CRM Redtail foi atenuada e o serviço foi restaurado. Nossas equipes continuam monitorando o desempenho do sistema para garantir estabilidade. Forneceremos atualizações adicionais se forem identificados outros problemas.

3. 15 Gouere 2026 da 16:08 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 16:16 UTCinvestigating

   Estamos actualmente a investigar uma questão que afecta a integração entre Black Diamond e Redtail CRM. Como resultado, os dados de conta da Black Diamond podem não estar atualizando como esperado, fazendo com que saldos de conta e informações relacionadas no Redtail CRM pareçam desatualizados ou incompletos. Este problema pode afetar várias empresas que usam a conta Black Diamond feed, incluindo Black Diamond e Triad Advisors. Os usuários podem experimentar atualizações de contas atrasadas, o que pode afetar saldos de contas, relatórios e fluxos de trabalho relacionados dentro do CRM Redtail. Nossas equipes estão trabalhando ativamente para restaurar o processamento normal e validar a sincronização de dados. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis. Pedimos desculpas pela inconveniência e apreciamos sua paciência enquanto trabalhamos para resolver o problema.

2. 1 Gouere 2026 da 16:47 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 1 Gouere 2026 da 18:34 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Mezheven 2026 da 20:23 UTCinvestigating

   Atualmente estamos investigando um problema que afeta os serviços Redtail Hosted Email que está causando mensagens de e-mail de entrada a ser adiada. Como resultado, alguns e-mails recebidos podem ser atrasados em chegar às caixas de correio do usuário. Também identificamos um problema impactando o acesso de Single Sign-On (SSO) a contas de e-mail hospedadas para alguns usuários. Como uma solução temporária, os usuários afetados podem ser capazes de acessar seu e-mail hospedado diretamente fazendo login com suas credenciais de e-mail em vez de usar SSO. Nossas equipes identificaram um problema de conectividade de rede subjacente e estão trabalhando ativamente com o provedor de serviços para restaurar operações normais. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis.

2. 30 Mezheven 2026 da 20:41 UTCmonitoring

   O problema que impacta os serviços Redtail Hosted Email foi atenuado e a entrega de email foi restaurada. Algumas mensagens de e-mail que foram adiadas durante a interrupção podem continuar a chegar com atrasos como o envio de sistemas de e-mail retry entrega. Estamos monitorando ativamente o ambiente para garantir que todas as mensagens em fila sejam processadas com sucesso e os serviços permaneçam estáveis. Também continuamos a investigar um problema impactando o acesso de Single Sign-On (SSO) a contas de e-mail hospedadas para alguns usuários. Como solução temporária, os usuários afetados podem acessar seu e-mail hospedado diretamente usando suas credenciais de e-mail em vez de SSO. Nós forneceremos atualizações adicionais, pois o trabalho continua a restaurar totalmente todos os serviços afetados.

3. 1 Gouere 2026 da 13:04 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Mezheven 2026 da 13:49 UTCinvestigating

   Atualmente estamos investigando um problema que afeta a autenticação multifatorial (MFA) para alguns usuários. Isso pode resultar em códigos de verificação atrasados, capacidade limitada de atualizar configurações de MFA, ou dificuldade de login. Nossas equipes estão ativamente investigando e trabalhando para restaurar a funcionalidade normal o mais rápido possível. Forneceremos atualizações à medida que mais informações estiverem disponíveis. Obrigado pela vossa paciência e compreensão.

2. 23 Mezheven 2026 da 14:27 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Mezheven 2026 da 16:18 UTCinvestigating

   A autenticação multifatorial (MFA) para CRM Redtail e e-mails enviados do CRM Redtail (incluindo reset de senha e-mails e notificações) estão atualmente tendo problemas intermitentes. Alguns clientes podem ter dificuldade em acessar suas contas ou receber e-mails gerados por CRM. Estamos trabalhando ativamente para restaurar toda a funcionalidade e pedir desculpas por qualquer inconveniente. Obrigado pela vossa paciência.

2. 3 Mezheven 2026 da 00:35 UTCidentified

   Identificamos que atrasos ou problemas com autenticação multifatorial (MFA) para o CRM Redtail e e-mails enviados do CRM Redtail (incluindo reset de senha e notificações) estão sendo filtrados ou colocados em quarentena por provedores de segurança de email selecionados. Enquanto continuamos trabalhando com nossos fornecedores para melhorar a entrega, alguns usuários podem experimentar atrasos intermitentes. Como solução temporária, recomendamos entrar em contato com seu provedor de e-mail (por exemplo, Smarsh ou Mimecast) para solicitar a listagem dos seguintes domínios para ajudar a garantir a entrega oportuna: - redtailemail.com - redtailtechnology.com Agradecemos sua paciência enquanto continuamos monitorando e trabalhando para uma resolução completa.

3. 1 Gouere 2026 da 18:30 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Mae 2026 da 18:33 UTCresolved

   Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored.  Thank you for your patience.

1. 6 Mae 2026 da 15:44 UTCinvestigating

   We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.

2. 6 Mae 2026 da 16:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 Mae 2026 da 19:43 UTCresolved

   This incident has been resolved.

1. 5 Mae 2026 da 12:33 UTCinvestigating

   Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.

2. 11 Mae 2026 da 12:52 UTCresolved

   This incident has been resolved.

1. 25 Meurzh 2026 da 17:39 UTCinvestigating

   We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

2. 25 Meurzh 2026 da 19:43 UTCresolved

   The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.

1. 10 Meurzh 2026 da 23:48 UTCinvestigating

   We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

2. 11 Meurzh 2026 da 00:13 UTCresolved

   The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.

1. 27 Cʼhwevrer 2026 da 20:00 UTCinvestigating

   We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

2. 27 Cʼhwevrer 2026 da 20:14 UTCresolved

   The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

1. 20 Du 2025 da 14:38 UTCinvestigating

   Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

2. 20 Du 2025 da 15:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Du 2025 da 17:59 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 15:07 UTCinvestigating

   We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

2. 20 Here 2025 da 15:27 UTCinvestigating

   Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.

3. 20 Here 2025 da 19:45 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

4. 20 Here 2025 da 20:24 UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

5. 21 Here 2025 da 12:15 UTCresolved

   This incident has been resolved.

1. 9 Gwengolo 2025 da 14:19 UTCinvestigating

   Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

2. 9 Gwengolo 2025 da 14:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Gwengolo 2025 da 15:46 UTCresolved

   The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.

1. 2 Gwengolo 2025 da 18:19 UTCinvestigating

   We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.

2. 2 Gwengolo 2025 da 21:30 UTCresolved

   This incident has been resolved.

1. 2 Gwengolo 2025 da 15:43 UTCinvestigating

   Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. 2 Gwengolo 2025 da 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.

3. 2 Gwengolo 2025 da 18:37 UTCresolved

   This incident has been resolved.

1. 29 Gouere 2025 da 14:26 UTCinvestigating

   We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

2. 29 Gouere 2025 da 18:05 UTCresolved

   We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.

1. 15 Gouere 2025 da 15:18 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15 Gouere 2025 da 16:15 UTCresolved

   This incident has been resolved.

1. 15 Gouere 2025 da 14:16 UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. 15 Gouere 2025 da 15:01 UTCresolved

   This incident has been resolved.

1. 9 Gouere 2025 da 14:27 UTCinvestigating

   We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

2. 9 Gouere 2025 da 15:34 UTCresolved

   Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.