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    Histórico de interrupções do Rescuetime

    33 Rescuetime incidents · Meurzh 2019 — official updates, affected components, duration and resolution details.

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    Disruption in user data processing

    Início 29 Mae 2026 da 14:52 UTC · 2h 17m

    OutageCritical incident
    Componentes afetados
    RescueTime Web Application
    1. 29 Mae 2026 da 14:52 UTCinvestigating

      We are currently investigating this issue.

    2. 29 Mae 2026 da 15:42 UTCidentified

      Now recovering with no data loss. It may take up to an hour for data to be updated.

    3. 29 Mae 2026 da 17:09 UTCresolved

      This incident has been resolved.

    Degraded log processing

    Início 23 Ebrel 2026 da 14:39 UTC · 3d 23h

    IssuesMinor incident
    Componentes afetados
    Data Processors
    1. 23 Ebrel 2026 da 14:39 UTCinvestigating

      We are currently experiencing degraded log processing. Our team is actively working to resolve the issue and has begun migrating affected logs. One system remains unresponsive, and processing may still be delayed. Please rest assured that no data will be lost. We will provide updates as the situation progresses.

    2. 23 Ebrel 2026 da 14:39 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 Ebrel 2026 da 11:20 UTCidentified

      We're back online. 🎉 Here's a quick summary of what happened and what to expect: **What happened:** Our data processing pipeline experienced a technical failure, and parts of our system lost sync with each other, causing a full outage starting around 7 PM. **Where things stand now:** - ✅ Systems are back up and processing data normally - ⏳ Your data will fully catch up over the next few hours - 🔍 A small number of files were caught in the middle of the failure and may be delayed or, in rare cases, unrecoverable — we'll know more tomorrow **What we're doing next:** Our team will work on recovering any affected files and auditing our data pipeline to ensure nothing is missing from your historical records. We'll share another update once that work is complete. We're sorry for the disruption. Thank you for your patience — we know your time data matters, and we take that seriously. The RescueTime Team

    4. 24 Ebrel 2026 da 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27 Ebrel 2026 da 14:07 UTCresolved

      This incident has been resolved.

    Site is currently down

    Início 10 Ebrel 2025 da 22:36 UTC · 31m

    Pending
    Componentes afetados
    RescueTime Web Application
    1. 10 Ebrel 2025 da 22:36 UTCinvestigating

      We are currently investigating the issue.Data will not be lost during this time.Thank you for your patience.

    2. 10 Ebrel 2025 da 23:07 UTCresolved

      This has quickly been resolved. If you see any delays they will appear shortly. Thanks for your patience.

    RescueTime website is down

    Início 9 Ebrel 2025 da 18:10 UTC · 7h 27m

    OutageMajor incident
    Componentes afetados
    RescueTime Web Application
    1. 9 Ebrel 2025 da 18:10 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Ebrel 2025 da 18:11 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 Ebrel 2025 da 01:37 UTCresolved

      The site is backup and running. We apologize for any inconvenience.

    The RescueTime website is down

    Início 3 Meurzh 2025 da 17:23 UTC · 7h 24m

    OutageCritical incident
    Componentes afetados
    RescueTime Web Application
    1. 3 Meurzh 2025 da 17:23 UTCinvestigating

      We are currently investigating this issue.

    2. 4 Meurzh 2025 da 00:47 UTCresolved

      This incident has been resolved. Failure in background processing services caused starvation of resources for the user experience. Your time data will not be lost and will catch up processing over the next several hours

    Sign-up page is down

    Início 21 Cʼhwevrer 2025 da 00:10 UTC · 1h 29m

    Pending
    Componentes afetados
    RescueTime Web Application
    1. 21 Cʼhwevrer 2025 da 00:10 UTCinvestigating

      Currently our sign-up page is down, it's a Google service failure and we are working on a fix. Thank you for your patience.

    2. 21 Cʼhwevrer 2025 da 01:39 UTCresolved

      This incident has been resolved.

    Service disruption for website user experience - no disruption for data pipeline

    Início 7 Du 2024 da 20:41 UTC · 8m

    IssuesMinor incident
    Componentes afetados
    RescueTime Web Application
    1. 7 Du 2024 da 20:41 UTCinvestigating

      Repair is being applied and service should be expected to be restored in 10 minutes.

    2. 7 Du 2024 da 20:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 Du 2024 da 20:49 UTCresolved

      Service is restored.

    Disruption in logged time processing

    Início 4 Du 2024 da 17:51 UTC · 0m

    Pending
    1. 4 Du 2024 da 17:51 UTCresolved

      Disruption in user data log processing. Side effect: user time spent not reported on the site. No data loss.

    Scheduled Database Maitenance

    Início 13 Genver 2024 da 18:15 UTC · 54m

    Pending
    Componentes afetados
    RescueTime Web ApplicationData Processors
    1. 13 Genver 2024 da 18:15 UTCinvestigating

      We will be performing scheduled maintenance and all RescueTime resources will be unavailable for approximately the next hour.

    2. 13 Genver 2024 da 19:09 UTCresolved

      This incident has been resolved.

    Servers Down

    Início 19 Kerzu 2023 da 15:25 UTC · 6h 49m

    IssuesMinor incident
    Componentes afetados
    Data Processors
    1. 19 Kerzu 2023 da 15:25 UTCinvestigating

      RescueTime servers are currently down, this has caused a back up in activity tracking. Our developers are aware and working on resolving the issue.

    2. 19 Kerzu 2023 da 21:19 UTCmonitoring

      Developers have identified the issue and are working on a fix. Users activities have started to appear, we will post an update when the issue has been resolved.

    3. 19 Kerzu 2023 da 22:14 UTCresolved

      This issue has been resolved. We apologize for the inconvenience.

    Issue affecting site

    Início 25 Here 2022 da 23:25 UTC · 1h 1m

    OutageCritical incident
    Componentes afetados
    RescueTime Web Application
    1. 25 Here 2022 da 23:25 UTCinvestigating

      We are currently working to resolve an issue preventing use of the RescueTime website. We will have all services back as soon as possible.

    2. 26 Here 2022 da 00:26 UTCresolved

      The unexpected server issue has been resolved. We apologize for any inconvenience.

    delayed data reporting

    Início 27 Mae 2022 da 04:14 UTC · 13h 32m

    OutageMajor incident
    Componentes afetados
    RescueTime Web ApplicationData Processors
    1. 27 Mae 2022 da 04:14 UTCidentified

      We are experiencing a slowdown in the processing of user data. Website reports may be incomplete until the issue is resolved. No data will be lost.

    2. 27 Mae 2022 da 17:46 UTCresolved

      This incident has been resolved. If you do still see missing data, it should be caught up very shortly.

    hardware issue affecting page loading

    Início 26 Mae 2022 da 20:49 UTC · 29m

    IssuesMinor incident
    Componentes afetados
    RescueTime Web ApplicationData Processors
    1. 26 Mae 2022 da 20:49 UTCinvestigating

      We are currently working urgently to fix a hardware issue that is causing server errors on page loads of the RescueTime website. We will have all services back as soon as possible.

    2. 26 Mae 2022 da 20:59 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 Mae 2022 da 21:18 UTCresolved

      This incident has been resolved.

    New Account Creation

    Início 11 Cʼhwevrer 2022 da 22:43 UTC · 47m

    IssuesMinor incident
    Componentes afetados
    RescueTime Web Application
    1. 11 Cʼhwevrer 2022 da 22:43 UTCidentified

      We have received report that new account creation is temporarily unavailable. We are working on correcting the issue and will continue to keep you updated. We apologize for the inconvenience.

    2. 11 Cʼhwevrer 2022 da 23:30 UTCresolved

      This incident has been resolved. Thank you for your patience.

    Offline Time

    Início 25 Du 2020 da 00:44 UTC · 19h 39m

    Pending
    1. 25 Du 2020 da 00:44 UTCidentified

      We are aware that the display of offline time data is not currently working on RescueTime website reports. No data will be lost, including data entered today. We are working on the display problem to have it resolved as soon as possible. We apologize for the inconvenience.

    2. 25 Du 2020 da 20:23 UTCresolved

      The display of offline time data has been resolved. Thank you for your patience.

    incorrect logging issues

    Início 24 Gwengolo 2020 da 16:45 UTC · 1h 29m

    IssuesMinor incident
    Componentes afetados
    RescueTime Web Application
    1. 24 Gwengolo 2020 da 16:45 UTCidentified

      Due to some problems with log processing, users may see incorrect logging of activities for today. We are working to resolve this issue as soon as possible and will post updates of our progress here.

    2. 24 Gwengolo 2020 da 18:14 UTCresolved

      The data logging issue has been resolved and users should now see regular reporting. We apologize for the inconvenience.

    Server Error

    Início 16 Gwengolo 2020 da 17:25 UTC · 13m

    IssuesMinor incident
    Componentes afetados
    RescueTime Web ApplicationData Processors
    1. 16 Gwengolo 2020 da 17:25 UTCinvestigating

      We are aware that users are unable to access RescueTime.com and/or the system is running slow. Our developers are currently investing this issue and we will continue to update as we learn more. Rest assured your data is still tracking.

    2. 16 Gwengolo 2020 da 17:25 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Gwengolo 2020 da 17:38 UTCresolved

      Thank you for your patience. This has been resolved. If you are still experiences issues please send a message to [email protected].

    Systems Upgrade

    Início 5 Gwengolo 2020 da 00:00 UTC · 0m

    Pending
    1. 5 Gwengolo 2020 da 01:20 UTCresolved

      System will be down for upgrades.

    Issues with billing

    Início 14 Eost 2020 da 12:55 UTC · 4d 23h

    IssuesMinor incident
    Componentes afetados
    Data Processors
    1. 14 Eost 2020 da 12:55 UTCidentified

      Currently, we are having a problem with our billing provider and it could influence the billing page, and prevents processing upgrades and payments at this time. This billing issue has also caused some of our users to receive a server error on their account. Our developers are currently investigating they believe they have identified the issue and are working on a fix. We don’t have an estimated timeline just yet, but we will keep you updated.

    2. 14 Eost 2020 da 16:10 UTCmonitoring

      Thank- you for your patience! A fix has been implemented and we re-enabling on a rolling basis, we are currently monitoring the results.

    3. 14 Eost 2020 da 17:09 UTCidentified

      Despite our efforts, we are still having unresolved issues with our billing, for now, our billing page is disabled, and this will possibly prevent processing upgrades and payments at this time.

    4. 15 Eost 2020 da 01:32 UTCidentified

      Quick update! We are still working hard to resolve these issues. We are temporarily not accepting new premium signups. We apologize for the inconvenience. As we are continuing our investigation our emails are currently paused, so if you have not received expected emails from the site, know we are aware and are working towards a resolution. We appreciate your patience as our developers working to get systems running 100%.

    5. 16 Eost 2020 da 05:22 UTCidentified

      Due to situations outside of our control, users will not be receiving a weekly email report this week. We do understand and apologize for the inconvenience. Even though the weekly email report will not be automatically sent this week, rest assure once things are up and running you will be able to export a report from your account manually. Thank you for your continued patience as we work towards a solution. We will continue to keep you updated.

    6. 18 Eost 2020 da 01:18 UTCmonitoring

      We're happy to report we are accepting premium subscriptions again! If you had trouble subscribing or upgrading that has now been resolved. Emails are also back on track. Users will start receiving weekly report emails shortly. We will continue to monitor things for the next 24 hours before marking the issue resolved. If you run into any issues during that time please reach out to [email protected] so we can investigate. Thank you for your continued patience and support while we resolved these issues.

    7. 19 Eost 2020 da 12:40 UTCresolved

      We're happy to report this issue has been resolved. Thank you for your patience as our developers worked diligently to get this resolved. Even though we don't anticipate it, please let us know if you experience any issues.

    Double logging

    Início 23 Gouere 2020 da 20:42 UTC · 1h 4m

    IssuesMinor incident
    Componentes afetados
    Data Processors
    1. 23 Gouere 2020 da 20:42 UTCidentified

      We just wanted to let you know we are aware of the logging issues with the system. We have identified the issue and are working to get it resolved. We will let you know when we have an update.

    2. 23 Gouere 2020 da 21:46 UTCresolved

      Thank you for your patience. This issue has been resolved. If you find you are still having issues please contact [email protected].