30 Retrium incidents · Cʼhwevrer 2016 — official updates, affected components, duration and resolution details.
Atualmente há uma falha para sistemas de entrega de email. Isso afetará os usuários tentando verificar e-mails, redefinir senhas ou quaisquer outros sistemas que exijam o uso de e-mails enviados pelo Retrium.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
There is an issue currently affecting some of our users that is preventing them from inviting new members to Team Rooms or Orgs. We are investigating the issue and will update this page as we work to resolve it.
We've deployed a fix and are monitoring. If you are still encountering issues, please reach out to [email protected].
The incident appears to be resolved. If there are any issues please contact us at [email protected].
We're experiencing intermittent disruptions due to an ongoing AWS infrastructure outage affecting database connectivity. Users may see delays or timeouts in real-time data. Our team is monitoring closely, but full resolution depends on AWS restoring services. Updates to follow.
The issue appears to be resolved at this time.
The Retrium application is currently experiencing degraded performance, we are investigating the issue and will update this incident as we work to resolve it.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
At 3:28PM ET app.retrium.com experienced an outage for 3 minutes.
We are currently investigating a reported issue where Org Admins and Org Managers are unable to access Team Room Members and Settings pages.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and we are monitoring the services status.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.
The fix has been tested and deployed. We apologize for any inconvenience this might have caused.
Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.
We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.
Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.
The login issues have been resolved, allowing users to load the login page to access Retrium.
There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.
We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.
We have rolled the application back to a previous version and are confirming that SSO logins are working now.
We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].
We are investigating reports of users being unable to access their team rooms.
We have found the error and are testing the fix.
The fix has been tested, and we are currently deploying the update to production.
The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.
There is an issue affecting all users' ability to type in notes during the Think phase.
The issue is now resolved, Users will be able to type in notes after a page refresh.
Some users are experiencing a blank screen or difficulty loading the application. We are investigating this issue and will post updates as we get more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is a SAML outage that is affecting some of our customers' ability to log in.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Retrium may show that you are disconnected to the system. Please refresh to reconnect to Retrium. We are investigating if there are any other issues at this time.
The app version has been updated and all instances of Retrium have been reloaded. This will resolve any notifications that users are disconnected from the system.
The Retrium app is slow to respond for some users (or not responding at all). We are currently investigating the issue and will provide updates regularly.
We've identified the issue and are working on a fix now.
This incident has been resolved.
Users are unable to login to Retrium. We are currently investigating the reason.
We are continuing to investigate this issue.
This incident has been resolved.
Resetting your password is currently broken. If you try to reset your password, you will get locked out of your account. We are investigating and will keep you updated here.
We've identified and fixed resetting your password.
This incident has been resolved.
Our transactional email platform is experiencing delays in sending outbound email messages. Emails such as verifying your account and inviting new users are delayed as a result.
This incident has been resolved and all emails are sending as normal.