Histórico de interrupções do Ruvna

1. 15 Here 2026 da 16:55 UTCinvestigating

   Estamos vendo um aumento nas falhas de sincronização de importação para algumas escolas Veracross. A API Veracross está atualmente retornando respostas vazias, o que está impedindo que os dados sincronizem com Ruvna. Nós contatamos o apoio de Veracross e estamos trabalhando com eles para encontrar a causa. Publicaremos atualizações aqui à medida que soubermos mais.

2. 16 Here 2026 da 13:15 UTCinvestigating

   Uma sincronização foi executada com sucesso para todas as escolas Veracross impactadas. Continuamos a investigar a causa raiz com o apoio de Veracross.

3. 16 Here 2026 da 17:57 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 19 Here 2026 da 13:57 UTCresolved

   A questão foi resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Gwengolo 2026 da 13:12 UTCinvestigating

   Estamos a investigar atrasos na sincronização dos dados do SIS com a Ruvna.

2. 22 Gwengolo 2026 da 13:28 UTCidentified

   Estamos vendo elevados erros e intervalos de tempo de uma API de nossos parceiros do SIS, que parece ser a fonte desses atrasos. Importações para escolas nessa plataforma estão levando muito mais tempo do que o normal para serem concluídas, e como os trabalhos do SIS compartilham uma fila de processamento, esse atraso também está atrasando as escolas em outras plataformas do SIS. Isso também é mais amplo do que a primeira atualização indicada. Além de atrasos na importação de dados para Ruvna, o SIS writeback da assistência é atrasado. A presença gravada em Ruvna não está atualmente postando de volta para o seu SIS na programação habitual. A presença em Ruvna é salva e precisa, e nada precisa ser re-entrado. Os registos pendentes voltarão ao seu SIS assim que a fila estiver limpa. Tomar assistência, ver listas, e todas as outras características Ruvna continuam a funcionar normalmente. Estamos a trabalhar para limitar o impacto das importações afectadas no resto da fila e estamos a monitorizar o estatuto do nosso parceiro.

3. 22 Gwengolo 2026 da 13:59 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

4. 22 Gwengolo 2026 da 14:32 UTCidentified

   Continuamos a investigar e a trabalhar numa solução para esta questão.

5. 22 Gwengolo 2026 da 15:02 UTCidentified

   Continuamos a investigar e a trabalhar numa solução para esta questão. Iremos partilhar as actualizações aqui à medida que estiverem disponíveis.

6. 22 Gwengolo 2026 da 15:23 UTCmonitoring

   A API do parceiro SIS que estava exibindo erros e timeouts está se tornando estável novamente, resultando em sincronização de dados sendo retomada, bem como atualização de writeback de atendimento em espera sendo enviada com sucesso. Estamos a acompanhar os resultados.

7. 22 Gwengolo 2026 da 16:00 UTCresolved

   Este incidente foi resolvido. Todos os sistemas estão operacionais.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 20:48 UTCinvestigating

   Estamos investigando relatórios de usuários não serem capazes de adicionar novos passes de Visitante Confiado à Carteira Apple.

2. 1 Gouere 2026 da 21:20 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 1 Gouere 2026 da 21:30 UTCresolved

   A questão foi resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Mae 2026 da 15:43 UTCinvestigating

   We are investigating elevated errors accessing Ruvna.

2. 13 Mae 2026 da 15:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Mae 2026 da 16:37 UTCresolved

   This incident has been resolved.

1. 26 Du 2025 da 16:27 UTCinvestigating

   We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

2. 26 Du 2025 da 18:22 UTCmonitoring

   Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

3. 26 Du 2025 da 18:52 UTCresolved

   Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

1. 17 Du 2025 da 13:55 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 17 Du 2025 da 14:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Du 2025 da 14:12 UTCresolved

   This incident has been resolved.

1. 12 Du 2025 da 17:33 UTCidentified

   We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

2. 12 Du 2025 da 22:32 UTCmonitoring

   We are continuing to monitor Twilio delays.

3. 13 Du 2025 da 14:19 UTCmonitoring

   We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

4. 13 Du 2025 da 15:23 UTCresolved

   Twilio is continuing to observe messages to ensure a full recovery.

1. 10 Du 2025 da 14:02 UTCinvestigating

   We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

2. 10 Du 2025 da 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 Du 2025 da 15:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 Du 2025 da 15:36 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 18:50 UTCidentified

   Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

2. 20 Here 2025 da 19:56 UTCmonitoring

   All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

3. 20 Here 2025 da 20:32 UTCresolved

   Data syncing functionality has been fully restored and is stabilized.

1. 28 Eost 2025 da 18:08 UTCinvestigating

   We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

2. 28 Eost 2025 da 20:33 UTCidentified

   We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

3. 28 Eost 2025 da 21:38 UTCmonitoring

   SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

4. 28 Eost 2025 da 23:03 UTCresolved

   This incident has been resolved.

1. 8 Genver 2025 da 14:11 UTCinvestigating

   We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

2. 8 Genver 2025 da 14:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Genver 2025 da 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8 Genver 2025 da 14:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8 Genver 2025 da 15:18 UTCresolved

   This incident has been resolved.

1. 10 Gwengolo 2024 da 13:44 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 10 Gwengolo 2024 da 17:12 UTCresolved

   This incident has been resolved.

1. 27 Eost 2024 da 19:18 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 27 Eost 2024 da 21:23 UTCresolved

   This incident has been resolved.

1. 9 Eost 2024 da 15:15 UTCidentified

   School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

2. 9 Eost 2024 da 15:35 UTCresolved

   This incident has been resolved.

1. 12 Ebrel 2024 da 13:04 UTCinvestigating

   We're investigating issues accessing rosters and students in Ruvna.

2. 12 Ebrel 2024 da 13:35 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 Ebrel 2024 da 13:43 UTCinvestigating

   A fix has been implemented and we are monitoring the results.

4. 12 Ebrel 2024 da 13:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 Ebrel 2024 da 15:49 UTCresolved

   The issue has been resolved.

1. 12 Meurzh 2024 da 12:24 UTCinvestigating

   Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

2. 12 Meurzh 2024 da 13:13 UTCinvestigating

   We are continuing to investigate the issue.

3. 12 Meurzh 2024 da 14:08 UTCmonitoring

   A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

4. 12 Meurzh 2024 da 14:25 UTCresolved

   This incident has been resolved.

1. 13 Mezheven 2023 da 19:15 UTCinvestigating

   School data syncs are failing at an increased rate. We are investigating the issue.

2. 13 Mezheven 2023 da 19:34 UTCidentified

   One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

3. 13 Mezheven 2023 da 21:25 UTCresolved

   This incident has been resolved.

1. 28 Cʼhwevrer 2023 da 14:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 28 Cʼhwevrer 2023 da 16:28 UTCresolved

   This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

1. 3 Genver 2023 da 15:17 UTCinvestigating

   We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

2. 3 Genver 2023 da 16:06 UTCidentified

   The issue has been identified and our team is working on a fix.

3. 3 Genver 2023 da 16:22 UTCresolved

   This incident has been resolved.

1. 21 Kerzu 2022 da 19:31 UTCidentified

   The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

2. 21 Kerzu 2022 da 19:47 UTCmonitoring

   The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

3. 21 Kerzu 2022 da 19:55 UTCresolved

   This incident has been resolved.