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    Histórico de interrupções do Secureframe

    49 Secureframe incidents · Gouere 2022 — official updates, affected components, duration and resolution details.

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    Elevated errors with third party vendor

    Início 10 Gouere 2026 da 17:25 UTC · 1h 32m

    OutageCritical incident
    Componentes afetados
    Web ApplicationAPITrust
    1. 10 Gouere 2026 da 17:25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 10 Gouere 2026 da 17:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 10 Gouere 2026 da 18:29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 10 Gouere 2026 da 18:37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 10 Gouere 2026 da 18:57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    Início 9 Mezheven 2026 da 18:39 UTC · 7h 32m

    OutageMajor incident
    Componentes afetados
    Secureframe Agent
    1. 9 Mezheven 2026 da 18:39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 10 Mezheven 2026 da 02:11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    Início 27 Mae 2026 da 19:12 UTC · 33m

    Pending
    Componentes afetados
    Web Application
    1. 27 Mae 2026 da 19:12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 27 Mae 2026 da 19:21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 27 Mae 2026 da 19:23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 27 Mae 2026 da 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 27 Mae 2026 da 19:44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    Início 1 Ebrel 2026 da 16:11 UTC · 25m

    Pending
    Componentes afetados
    Web Application
    1. 1 Ebrel 2026 da 16:11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 1 Ebrel 2026 da 16:24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 1 Ebrel 2026 da 16:36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    Início 23 Cʼhwevrer 2026 da 19:03 UTC · 3h 16m

    OutageMajor incident
    Componentes afetados
    Secureframe Agent
    1. 23 Cʼhwevrer 2026 da 19:03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 23 Cʼhwevrer 2026 da 21:17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 23 Cʼhwevrer 2026 da 22:19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    Início 20 Genver 2026 da 16:59 UTC · 7h 1m

    OutageMajor incident
    Componentes afetados
    Web Application
    1. 20 Genver 2026 da 16:59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 20 Genver 2026 da 20:27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 20 Genver 2026 da 23:49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 21 Genver 2026 da 00:00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    Início 12 Kerzu 2025 da 18:51 UTC · 2h 21m

    OutageMajor incident
    Componentes afetados
    Web Application
    1. 12 Kerzu 2025 da 18:51 UTCinvestigating

      We are currently investigating this issue.

    2. 12 Kerzu 2025 da 19:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 Kerzu 2025 da 20:13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 12 Kerzu 2025 da 20:30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 12 Kerzu 2025 da 21:12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    Início 5 Kerzu 2025 da 09:22 UTC · 14m

    OutageMajor incident
    Componentes afetados
    Web Application
    1. 5 Kerzu 2025 da 09:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 5 Kerzu 2025 da 09:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 Kerzu 2025 da 09:36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    Início 18 Du 2025 da 12:11 UTC · 2h 34m

    OutageMajor incident
    Componentes afetados
    Web Application
    1. 18 Du 2025 da 12:11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 18 Du 2025 da 12:13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 18 Du 2025 da 12:24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 18 Du 2025 da 12:29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 18 Du 2025 da 12:39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 18 Du 2025 da 13:22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 18 Du 2025 da 13:41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 18 Du 2025 da 14:45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    Início 6 Cʼhwevrer 2025 da 15:41 UTC · 4h 39m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 6 Cʼhwevrer 2025 da 15:41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 6 Cʼhwevrer 2025 da 16:21 UTCidentified

      We are continuing to work on this issue.

    3. 6 Cʼhwevrer 2025 da 16:41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 6 Cʼhwevrer 2025 da 17:29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 6 Cʼhwevrer 2025 da 18:51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 6 Cʼhwevrer 2025 da 19:48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 6 Cʼhwevrer 2025 da 20:20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    Início 23 Genver 2025 da 23:53 UTC · 40m

    Pending
    Componentes afetados
    Web Application
    1. 23 Genver 2025 da 23:53 UTCinvestigating

      We are currently investigating this issue

    2. 24 Genver 2025 da 00:33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    Início 2 Here 2024 da 12:05 UTC · 3h 47m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 2 Here 2024 da 12:05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2 Here 2024 da 12:22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2 Here 2024 da 13:51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2 Here 2024 da 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2 Here 2024 da 15:52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    Início 1 Here 2024 da 17:43 UTC · 1h 16m

    IssuesMinor incident
    Componentes afetados
    Web ApplicationAPI
    1. 1 Here 2024 da 17:43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 1 Here 2024 da 18:59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    Início 20 Eost 2024 da 15:00 UTC · 1h 25m

    OutageMajor incident
    Componentes afetados
    Web Application
    1. 20 Eost 2024 da 15:00 UTCinvestigating

      We are currently investigating this error.

    2. 20 Eost 2024 da 15:02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 20 Eost 2024 da 16:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 Eost 2024 da 16:25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    Início 7 Eost 2024 da 14:07 UTC · 3h 7m

    Pending
    Componentes afetados
    Web ApplicationAPI
    1. 7 Eost 2024 da 14:07 UTCinvestigating

      We are currently investigating this issue

    2. 7 Eost 2024 da 14:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 Eost 2024 da 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 Eost 2024 da 17:14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    Início 6 Eost 2024 da 17:53 UTC · 4h 9m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 6 Eost 2024 da 17:53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 6 Eost 2024 da 19:08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 Eost 2024 da 20:42 UTCidentified

      We are deploying a fix for this issue.

    4. 6 Eost 2024 da 21:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 Eost 2024 da 22:02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    Início 24 Mae 2024 da 22:36 UTC · 16m

    OutageCritical incident
    Componentes afetados
    Trust
    1. 24 Mae 2024 da 22:36 UTCinvestigating

      We are currently investigating this issue.

    2. 24 Mae 2024 da 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 Mae 2024 da 22:52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    Início 14 Mae 2024 da 13:30 UTC · 3h 26m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 14 Mae 2024 da 13:30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 14 Mae 2024 da 14:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 Mae 2024 da 15:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 Mae 2024 da 16:57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    Início 13 Mae 2024 da 14:43 UTC · 2h 26m

    Pending
    Componentes afetados
    Web Application
    1. 13 Mae 2024 da 14:43 UTCinvestigating

      We are currently investigating this issue

    2. 13 Mae 2024 da 14:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 Mae 2024 da 17:09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    Início 6 Mae 2024 da 19:27 UTC · 35m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 6 Mae 2024 da 19:27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 6 Mae 2024 da 19:42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 6 Mae 2024 da 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 6 Mae 2024 da 20:01 UTCresolved

      This incident has been resolved.