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25 Sendcloud incidents · Mae 2026 — official updates, affected components, duration and resolution details.
We are currently investigating an issue where item weights are imported while they should not be. Multiple integrations are affected by the issue.
We have identified the cause of the issue and are working on implementing a fix.
A fix has been implemented an we are monitoring the results
The issue has been resolved.
We are currently investigating an issue affecting TNT IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette TNT IT.
The service has recovered, we will continue monitoring this incident. Il servizio è stato ripristinato, continueremo a monitorare questo incidente.
The issue has been resolved. Il problema è stato risolto.
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Asendia implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Asendia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.
The incident has been resolved. El incidente fue resuelto.
We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.
The carrier has identified the issue and is working on a solution. A more in-depth update can be found on the carriers status page here -> La cause de l'incident a été identifiée par le transporteur, qui travaille actuellement à la mise en place d'une solution. Une mise à jour plus détaillée est disponible sur la page de statut du transporteur, ici. ->
**Colissimo** implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. **Colissimo** a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.
This incident has been resolved. Ce problème a été résolu.
We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.
The service has recovered, we will continue monitoring this incident. De service heeft zich hersteld, We blijven de situatie monitoren om er zeker van te zijn dat het probleem is opgelost.
This issue is resolved. Het probleem is opgelost.
We are currently investigating an issue affecting DPD label announcement. We onderzoeken momenteel een probleem met de voormelding van DPD-verzendlabels.
A fix has been released by the carrier, and we are monitoring the results De vervoerder heeft een oplossing doorgevoerd en we monitoren de resultaten.
The incident is resolved Het incident is opgelost.
We are currently investigating an order import issue for integration Ecwid by Lightspeed. We zijn op dit moment bezig met het onderzoek naar een probleem met de order import voor integratie Ecwid by Lightspeed.
A fix has been implemented for the order import issue. We are currently monitoring the results. Er is een oplossing geïmplementeerd voor het order import probleem. We houden de status hiervan in de gaten.
The issue has been resolved
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
A fix has been implemented by the carrier and we are monitoring the results. El transportista ha implementado una solución y estamos monitoreando los resultados.
The issue has been resolved El problema ya se ha resuelto
We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
The issue has been identified by the carrier and they are working on a fix. Il problema è stato identificato dal corriere, che sta lavorando a una soluzione.
The issue has been resolved. Il problema è stato risolto.
Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience.
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.
This issue has been resolved.
We are currently investigating an issue affecting TNT IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette TNT IT.
The issue was resolved and we are monitoring the results. Il problema è stato risolto e stiamo monitorando i risultati.
The issue has been resolved. Il problema è stato risolto.
We are currently experiencing a label announcement issue with Amazon shipping. The error is "Missing or invalid authentication data". We are investigating the cause and we will share an update shortly. Actualmente estamos experimentando un problema con el anuncio de etiquetas en los envíos de Amazon. El error es: "Faltan datos de autenticación o no son válidos". Estamos investigando la causa y compartiremos una actualización en breve.
We are currently experiencing a label announcement issue with Amazon shipping. The error is "Missing or invalid authentication data". We are investigating the cause and we will share an update shortly. Actualmente estamos experimentando un problema con el anuncio de etiquetas en los envíos de Amazon. El error es: "Faltan datos de autenticación o no son válidos". Estamos investigando la causa y compartiremos una actualización en breve. Nous rencontrons actuellement un problème lié à la génération des étiquettes d’expédition Amazon. Le message d’erreur affiché est : "Données d’authentification manquantes ou non valides". Nous sommes en train d’enquêter sur la cause de ce problème et nous vous communiquerons une mise à jour dans les plus brefs délais.
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Hemos implementado y lanzado una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente. Nous avons implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.
This issue has been resolved. Esta incidencia se ha resuelto. Ce problème a été résolu.
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
We are still investigating an issue preventing users to create labels with OnTime Seguimos investigando un problema que impide a los usuarios crear etiquetas con OnTime.
The issue was resolved by the carrier. El transportista ha resuelto el problema.
We are currently investigating an issue preventing users from announcing labels. Nous sommes actuellement en train d'examiner un problème qui empêche les utilisateurs d'annoncer des étiquettes.
L'incident est à présent résolu. The incident has been resolved.
We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.
The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.
The issue is ongoing and we are waiting for feedback from the carrier.
The issue is ongoing and we are waiting for feedback from the carrier. Il problema è ancora in corso e siamo in attesa di un riscontro da parte del corriere.
We are currently investigating an issue affecting BRT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette BRT.
The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.
The issue has been resolved by the carrier
The issue has been resolved by the carrier
We are currently investigating an issue preventing the creation of shipments to Pickup Points with the carrier. We onderzoeken momenteel een probleem dat het aanmaken van zendingen naar afhaalpunten met de vervoerder verhindert. Wir untersuchen derzeit ein Problem, das die Erstellung von Sendungen an Abholstellen mit dem Versanddienstleister verhindert.
The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. De vervoerder heeft een oplossing geïmplementeerd en uitgerold. We blijven de prestaties monitoren om te zorgen dat de service volledig hersteld is. Der Versanddienstleister hat einen Fix implementiert und veröffentlicht. Wir werden die Leistung weiterhin überwachen, um sicherzustellen, dass der Dienst vollständig wiederhergestellt ist
This issue has been resolved. Dit probleem is opgelost. Das Problem wurde behoben.
We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.
We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.
The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.
The issue appears to be resolved and we are monitoring the results. If still encountering errors when announcing labels with GLS IT methods, please disable GLS Check mode in your GLS IT contract settings and try announcing the labels again. Il problema sembra essere risolto e stiamo monitorando i risultati. In caso di ulteriori errori di creazione etichette con metodi di spedizione GLS IT, si prega di disabilitare la modalità GLS Check nelle impostazioni del contratto GLS IT e di provare nuovamente a creare le etichette.
The incident has been resolved L'anomalia del corriere è stata risolta
Shopify is currently experiencing an active outage. Some merchants and customers may be affected by the following: • Shopify admin • Checkouts • Storefronts • Retail POS • Support access For more info, please follow directly here - . On Sendcloud side, due to this outage, we expect issues with: • tracking feedback - tracking number and tracking link cannot be sent to Shopify at this moment • tracking status updates - order status and tracking status in Shopify will not be updated until the outage is resolved
The Shopify incident is not yet resolved, however, we see improvements so we will continue to monitor until it is resolved
Shopify system is operational again.
We are investigating an issue causing label announcement failures for Deutsche Post. Wir untersuchen ein Problem, welches zu Fehlern bei der Labelankündigung für Deutsche Post Labels führt.
A fix has been implemented by the carrier, and we are monitoring the result. Das Problem wurde durch den Versanddienstleister behoben und wir beobachten das Resultat.
The incident was resolved. Das Problem wurde behoben.