Histórico de interrupções do Sequoia

1. 23 Gouere 2026 da 16:37 UTCidentified

   Como identificamos e monitoramos um dos nossos serviços de fornecedores/parceiros com problemas de disponibilidade, alguns de nossos clientes estariam enfrentando problemas ao acessar nossa plataforma. Estamos trabalhando ativamente em possibilidades de remediação e acompanhando de perto os serviços de fornecedores/parceiros dependentes para fazer com que nossa plataforma funcione plenamente. Manteremos uma comunicação activa sobre esta questão.

2. 23 Gouere 2026 da 17:43 UTCmonitoring

   À medida que os serviços de fornecedores/parceiros depdendent recuperam, vemos redução nas falhas de login. Mas ainda se observam algumas questões esporádicas. Continuaremos a informar os progressos do Estado até conseguirmos uma recuperação completa

3. 23 Gouere 2026 da 18:59 UTCresolved

   Após validar a estabilidade dos serviços de fornecedor/parceiro nos quais nossos serviços têm dependência, conseguimos correlacionar a redução de erros de login em nossa plataforma. A tendência descendente de erros recorrentes é confirmada após observação detalhada. Isto estabeleceu que nossos serviços estão de volta ao normal

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 08:53 UTCinvestigating

   Devido a um de nossos fornecedores parceiros passando por uma falha inesperada em seu produto, nosso Sequoia OS plaform está encontrando problemas de login atualmente. Nossa equipe de tecnologia está ciente do incidente e trabalhando ativamente para colocar nossa plataforma online. Manteremos uma atualização ativa sobre os progres

2. 16 Gouere 2026 da 08:55 UTCidentified

   A causa principal do problema foi identificada e estamos ativamente envolvidos com o nosso parceiro para nos colocar de volta online em breve

3. 16 Gouere 2026 da 09:27 UTCresolved

   Este incidente foi resolvido através da nossa solução interna. Todos os serviços de volta ao normal. Vamos acompanhar com o nosso fornecedor-parceiro para chegar ao estado normal em breve. Mas todos os nossos serviços voltaram ao normal

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Du 2025 da 22:20 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

2. 20 Du 2025 da 22:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Du 2025 da 22:58 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 29 Here 2025 da 16:18 UTCinvestigating

   We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

2. 29 Here 2025 da 16:32 UTCidentified

   We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

3. 29 Here 2025 da 22:27 UTCresolved

   As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

1. 30 Gouere 2024 da 12:37 UTCinvestigating

   We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

2. 30 Gouere 2024 da 13:34 UTCidentified

   We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

3. 30 Gouere 2024 da 13:46 UTCmonitoring

   We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

4. 30 Gouere 2024 da 16:06 UTCresolved

   The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

1. 6 Mezheven 2024 da 11:28 UTCinvestigating

   Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.

2. 6 Mezheven 2024 da 11:41 UTCresolved

   The issue is found the issue and the fix is applied. The Websites are back to normal state.

1. 19 Gwengolo 2023 da 04:07 UTCresolved

   Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.

1. 14 Mezheven 2023 da 22:22 UTCinvestigating

   TPI Insights is currently unavailable.

2. 14 Mezheven 2023 da 23:50 UTCidentified

   The issue has been identified.

3. 14 Mezheven 2023 da 23:51 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 Mezheven 2023 da 13:22 UTCresolved

   Access to TPI Isights has been restored and related services are now operational.

1. 6 Ebrel 2023 da 16:55 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart

2. 6 Ebrel 2023 da 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Ebrel 2023 da 17:43 UTCmonitoring

   A fix has been implemented and all the components are functioning normally

4. 6 Ebrel 2023 da 17:49 UTCresolved

   This incident has been resolved.

1. 16 Kerzu 2022 da 04:34 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 Kerzu 2022 da 01:13 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16 Kerzu 2022 da 04:45 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 Kerzu 2022 da 04:37 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16 Kerzu 2022 da 01:06 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16 Kerzu 2022 da 04:48 UTCresolved

   Issues with PX dashboard loading have been resolved and all services are now operational.