Histórico de interrupções do Servicetitan

1. 1 Gwengolo 2026 da 17:02 UTCinvestigating

   Estamos investigando ativamente um problema com um provedor de serviços de terceiros que pode estar causando uma interrupção de serviço. Forneceremos detalhes adicionais à medida que soubermos mais. O que fazer agora: 1.Por favor, habilite a continuidade da chamada para chamadas de entrada 2.Use Click-to-Call para chamadas de saída Agradecemos muito a sua paciência e compreensão enquanto trabalhamos com o nosso parceiro para uma resolução.

2. 1 Gwengolo 2026 da 19:14 UTCidentified

   Nosso provedor de terceiros identificou a causa raiz do problema impactando Phones Pro e está ativamente implementando uma correção. Pedimos desculpa pela inconveniência e apreciamos a sua paciência.

3. 1 Gwengolo 2026 da 19:57 UTCmonitoring

   Nosso provedor de terceiros implantou uma correção para o problema impactando Phones Pro, e estamos vendo serviços começar a recuperar. Estamos a acompanhar activamente a situação para garantir a plena estabilidade. A Continuidade de Chamadas também pode ser desactivada. Obrigado pela sua compreensão e apoio.

4. 1 Gwengolo 2026 da 20:29 UTCresolved

   O problema impactando Phones Pro foi totalmente resolvido pelo nosso provedor de terceiros, e todos os sistemas estão funcionando normalmente. Agradecemos sua paciência e sua confiança contínua em nós enquanto trabalhamos com nosso parceiro para resolver isso. Se você tiver mais problemas, entre em contato com nossa equipe de suporte e teremos o prazer de ajudar!

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Eost 2026 da 18:39 UTCinvestigating

   Estamos investigando ativamente um problema com um provedor de serviços de terceiros que pode estar causando uma interrupção de serviço. Forneceremos detalhes adicionais à medida que soubermos mais. Agradecemos muito a sua paciência e compreensão enquanto trabalhamos com o nosso parceiro para uma resolução. Por favor, note que todas as chamadas estão sendo encaminhadas para o próximo ponto de destino, minimizando o impacto do usuário.

2. 19 Eost 2026 da 19:02 UTCidentified

   Nosso provedor de terceiros identificou a causa raiz do problema impactando Voice Agents e está ativamente implementando uma correção. Por favor, note que todas as chamadas estão sendo encaminhadas para o próximo ponto de destino, minimizando o impacto do usuário. Pedimos desculpa pela inconveniência e apreciamos a sua paciência.

3. 19 Eost 2026 da 20:02 UTCmonitoring

   Nosso provedor de terceiros implantou uma correção para o problema impactando Voice Agents, e estamos vendo serviços começar a se recuperar. Estamos a acompanhar activamente a situação para garantir a plena estabilidade. Obrigado pela sua compreensão e apoio.

4. 19 Eost 2026 da 20:25 UTCresolved

   O problema impactando Voice Agents foi totalmente resolvido pelo nosso provedor de terceiros, e todos os sistemas estão funcionando normalmente. Agradecemos sua paciência e sua confiança contínua em nós enquanto trabalhamos com nosso parceiro para resolver isso. Se você tiver mais problemas, entre em contato com nossa equipe de suporte e teremos o prazer de ajudar!

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 03:38 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 11 Eost 2026 da 04:10 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 11 Eost 2026 da 11:25 UTCresolved

   This incident has been resolved.

1. 27 Gouere 2026 da 17:37 UTCinvestigating

   Estamos ativamente investigando um problema que pode estar causando um problema roteando chamadas para seus fluxos de trabalho desejados. Forneceremos detalhes adicionais à medida que soubermos mais. Agradecemos muito sua paciência e compreensão enquanto trabalhamos para uma resolução.

2. 27 Gouere 2026 da 18:05 UTCinvestigating

   Como investigamos ativamente este problema que pode ter desligado alguns números de telefone de seus fluxos de trabalho de chamada. Por favor, verifique suas configurações Workflows agora e confirme que cada número ainda está atribuído ao seu fluxo de trabalho pretendido. Reatribuir números para restaurar o encaminhamento de chamadas imediatamente. Agradecemos muito a sua paciência e compreensão enquanto trabalhamos para uma resolução.

3. 27 Gouere 2026 da 19:06 UTCmonitoring

   Abordámos a questão que tem impacto no Roteamento de Chamadas CCPro e estamos atualmente monitorando o sistema Nós apreciamos muito sua paciência e compreensão contínuas.

4. 27 Gouere 2026 da 19:21 UTCresolved

   A questão de roteamento de chamadas impactando CCPRO foi totalmente resolvida, e todos os sistemas estão funcionando normalmente. Agradecemos a vossa paciência e a vossa confiança contínua em nós, enquanto trabalhávamos para resolver isto. Se você tiver mais problemas, entre em contato com nossa equipe de suporte e teremos o prazer de ajudar!

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 12:45 UTCinvestigating

   Estamos investigando ativamente um problema que pode estar causando problemas de disponibilidade de serviços para um pequeno subconjunto de clientes. Forneceremos detalhes adicionais à medida que soubermos mais. Apreciamos muito a sua paciência e compreensão ao trabalharmos para uma resolução.

2. 27 Gouere 2026 da 13:13 UTCmonitoring

   Implantamos uma correção para o problema impactando a disponibilidade do serviço e atualmente estamos monitorando o sistema para garantir a recuperação completa. Nós apreciamos muito sua paciência e compreensão contínuas.

3. 27 Gouere 2026 da 13:36 UTCresolved

   O problema que impacta a disponibilidade de serviços foi totalmente resolvido, e todos os sistemas estão funcionando normalmente. Agradecemos a vossa paciência e a vossa confiança contínua em nós, enquanto trabalhávamos para resolver isto. Se você tiver mais problemas, entre em contato com nossa equipe de suporte e teremos o prazer de ajudar!

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Mezheven 2026 da 23:53 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 1 Gouere 2026 da 00:05 UTCmonitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 1 Gouere 2026 da 00:21 UTCresolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 29 Mae 2026 da 05:56 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 29 Mae 2026 da 06:34 UTCinvestigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 29 Mae 2026 da 08:16 UTCidentified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 29 Mae 2026 da 11:00 UTCidentified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 29 Mae 2026 da 12:02 UTCidentified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 29 Mae 2026 da 13:24 UTCidentified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 29 Mae 2026 da 14:11 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 29 Mae 2026 da 14:12 UTCmonitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 29 Mae 2026 da 15:27 UTCmonitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 29 Mae 2026 da 19:52 UTCmonitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 29 Mae 2026 da 21:43 UTCresolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 27 Mae 2026 da 18:11 UTCinvestigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 27 Mae 2026 da 18:25 UTCinvestigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 27 Mae 2026 da 18:49 UTCmonitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 27 Mae 2026 da 19:00 UTCresolved

   This incident has been resolved.

1. 21 Mae 2026 da 14:55 UTCinvestigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 21 Mae 2026 da 16:57 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 21 Mae 2026 da 18:21 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 21 Mae 2026 da 18:43 UTCresolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 12 Mae 2026 da 15:50 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 12 Mae 2026 da 16:04 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 12 Mae 2026 da 16:31 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 12 Mae 2026 da 17:47 UTCresolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 11 Mae 2026 da 16:55 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 11 Mae 2026 da 18:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 Mae 2026 da 19:45 UTCmonitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 11 Mae 2026 da 20:40 UTCresolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 23 Ebrel 2026 da 18:04 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 23 Ebrel 2026 da 18:35 UTCinvestigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 23 Ebrel 2026 da 18:49 UTCmonitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 23 Ebrel 2026 da 21:20 UTCresolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 17 Ebrel 2026 da 19:53 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 17 Ebrel 2026 da 20:06 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 17 Ebrel 2026 da 20:21 UTCresolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 20 Meurzh 2026 da 14:28 UTCinvestigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 20 Meurzh 2026 da 15:09 UTCidentified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 20 Meurzh 2026 da 15:18 UTCmonitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 20 Meurzh 2026 da 15:26 UTCresolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 10 Meurzh 2026 da 14:39 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 10 Meurzh 2026 da 14:47 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 10 Meurzh 2026 da 15:34 UTCmonitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 10 Meurzh 2026 da 16:49 UTCresolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 7 Meurzh 2026 da 00:19 UTCresolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 26 Cʼhwevrer 2026 da 21:03 UTCinvestigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 26 Cʼhwevrer 2026 da 21:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 Cʼhwevrer 2026 da 22:32 UTCmonitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 26 Cʼhwevrer 2026 da 22:56 UTCresolved

   This incident has been resolved.

1. 25 Cʼhwevrer 2026 da 15:54 UTCinvestigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 25 Cʼhwevrer 2026 da 16:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Cʼhwevrer 2026 da 16:50 UTCmonitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 25 Cʼhwevrer 2026 da 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 Cʼhwevrer 2026 da 17:06 UTCresolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 24 Cʼhwevrer 2026 da 21:05 UTCidentified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 24 Cʼhwevrer 2026 da 21:14 UTCidentified

   We are continuing to work on a fix for this issue.

3. 24 Cʼhwevrer 2026 da 22:14 UTCmonitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 24 Cʼhwevrer 2026 da 22:24 UTCresolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!

1. 22 Genver 2026 da 14:34 UTCidentified

   We are currently experiencing slowness with ServiceTitan, so users may be unable to log in. Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 22 Genver 2026 da 14:58 UTCidentified

   We have identified the issue and are observing improvements. ServiceTitan users should now experience enhanced overall performance. We appreciate your understanding!

3. 22 Genver 2026 da 15:10 UTCmonitoring

   Our engineers have implemented a fix and are continuing to closely monitor the system as performance improves. ServiceTitan users should see ongoing performance improvements. We will provide further updates once the issue is fully resolved.

4. 22 Genver 2026 da 15:41 UTCresolved

   The issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.