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    Histórico de interrupções do Splashtop

    50 Splashtop incidents · Genver 2018 — official updates, affected components, duration and resolution details.

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    Unable to reach Splashtop Servers (EU stack)

    Início 15 Ebrel 2026 da 08:01 UTC · 45m

    OutageMajor incident
    Componentes afetados
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 15 Ebrel 2026 da 08:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 15 Ebrel 2026 da 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 Ebrel 2026 da 08:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 15 Ebrel 2026 da 08:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    Início 26 Cʼhwevrer 2026 da 10:57 UTC · 55m

    OutageCritical incident
    Componentes afetados
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 26 Cʼhwevrer 2026 da 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Cʼhwevrer 2026 da 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Cʼhwevrer 2026 da 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Cʼhwevrer 2026 da 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    Início 5 Genver 2026 da 07:02 UTC · 31m

    OutageCritical incident
    Componentes afetados
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 5 Genver 2026 da 07:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Genver 2026 da 07:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 Genver 2026 da 07:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 Genver 2026 da 07:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    Início 26 Du 2025 da 01:42 UTC · 23m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 26 Du 2025 da 01:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Du 2025 da 01:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 Du 2025 da 01:53 UTCinvestigating

      This incident has been resolved.

    4. 26 Du 2025 da 02:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    Início 23 Mezheven 2025 da 00:19 UTC · 4h 23m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 23 Mezheven 2025 da 00:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 23 Mezheven 2025 da 03:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Mezheven 2025 da 04:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    Início 9 Genver 2025 da 01:20 UTC · 32m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 9 Genver 2025 da 01:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Genver 2025 da 01:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 Genver 2025 da 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 9 Genver 2025 da 01:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 9 Genver 2025 da 01:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    Início 6 Eost 2024 da 02:54 UTC · 1h 17m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 6 Eost 2024 da 02:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 6 Eost 2024 da 03:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Eost 2024 da 03:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Eost 2024 da 04:11 UTCresolved

      This incident has been resolved.

    Service interruption

    Início 5 Eost 2024 da 21:08 UTC · 4h 33m

    OutageCritical incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 5 Eost 2024 da 21:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Eost 2024 da 21:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Eost 2024 da 01:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Eost 2024 da 01:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Início 28 Mae 2024 da 07:39 UTC · 2h 36m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 28 Mae 2024 da 07:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 28 Mae 2024 da 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Mae 2024 da 09:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Mae 2024 da 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    Início 24 Ebrel 2024 da 20:44 UTC · 7h 59m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 24 Ebrel 2024 da 20:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 25 Ebrel 2024 da 02:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Ebrel 2024 da 03:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Ebrel 2024 da 04:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    Início 8 Cʼhwevrer 2024 da 03:45 UTC · 3h 36m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 8 Cʼhwevrer 2024 da 03:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 8 Cʼhwevrer 2024 da 04:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Cʼhwevrer 2024 da 07:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Início 16 Genver 2024 da 09:09 UTC · 37m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 16 Genver 2024 da 09:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 16 Genver 2024 da 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Genver 2024 da 09:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 Genver 2024 da 09:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    Início 4 Kerzu 2023 da 13:24 UTC · 1h 26m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 4 Kerzu 2023 da 13:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 4 Kerzu 2023 da 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 Kerzu 2023 da 14:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    Início 15 Du 2023 da 10:52 UTC · 2h 10m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 15 Du 2023 da 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 15 Du 2023 da 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 15 Du 2023 da 13:00 UTCinvestigating

      This incident has been resolved.

    4. 15 Du 2023 da 13:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    Início 5 Du 2023 da 01:37 UTC · 40m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 5 Du 2023 da 01:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 5 Du 2023 da 01:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 5 Du 2023 da 02:17 UTCresolved

      This incident has been resolved.

    Service interruption

    Início 30 Here 2023 da 18:32 UTC · 1h 43m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 30 Here 2023 da 18:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Here 2023 da 18:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 Here 2023 da 19:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Here 2023 da 20:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    Início 30 Here 2023 da 13:54 UTC · 1h 36m

    OutageMajor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 30 Here 2023 da 13:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Here 2023 da 13:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Here 2023 da 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 30 Here 2023 da 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 Here 2023 da 15:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Início 13 Here 2023 da 17:22 UTC · 3h 47m

    Pending
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 13 Here 2023 da 17:22 UTCinvestigating

      We are currently investigating this issue.

    2. 13 Here 2023 da 17:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 13 Here 2023 da 19:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 13 Here 2023 da 21:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Início 28 Eost 2023 da 17:06 UTC · 6d 14h

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 28 Eost 2023 da 17:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 29 Eost 2023 da 17:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Eost 2023 da 21:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 31 Eost 2023 da 16:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 1 Gwengolo 2023 da 19:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 3 Gwengolo 2023 da 18:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 4 Gwengolo 2023 da 07:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 4 Gwengolo 2023 da 07:20 UTCresolved

      This incident has been resolved.

    email notification issue

    Início 27 Gouere 2023 da 17:10 UTC · 1h 13m

    IssuesMinor incident
    Componentes afetados
    Splashtop remote desktop service (Global)
    1. 27 Gouere 2023 da 17:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 27 Gouere 2023 da 17:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 Gouere 2023 da 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Gouere 2023 da 18:23 UTCresolved

      This incident has been resolved.