Histórico de interrupções do Squarespace

1. 21 Here 2026 da 10:41 UTCresolved

   Acuity Scheduling service estava temporariamente indisponível de 10:36-10:55 horário leste dos EUA.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Gwengolo 2026 da 13:17 UTCidentified

   Atualmente estamos investigando problemas em todo o Squarespace, especificamente no que diz respeito ao acesso ao painel de Campanhas de Email, bem como aplicar e acessar certos recursos premium.

2. 28 Gwengolo 2026 da 13:35 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

3. 28 Gwengolo 2026 da 13:50 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 28 Gwengolo 2026 da 14:06 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Gwengolo 2026 da 20:35 UTCinvestigating

   Alguns usuários estão tendo problemas com o aplicativo Acuity Admin Mobile falhando ao tentar iniciar o aplicativo após a última atualização do iOS 27. Estamos neste momento a investigar a questão.

2. 18 Gwengolo 2026 da 20:46 UTCinvestigating

   Atualmente recomendamos que os usuários permaneçam no iOS 26 e adiem a atualização para o iOS 27 até que este problema seja resolvido. Esta precaução garantirá o acesso ininterrupto à aplicação Acuity Admin Mobile. Usuários Android permanecem inalterados.

3. 20 Gwengolo 2026 da 16:57 UTCidentified

   A questão foi identificada e estamos a trabalhar numa solução.

4. 21 Gwengolo 2026 da 19:25 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

5. 22 Gwengolo 2026 da 19:25 UTCresolved

   O acesso ao aplicativo Acuity Scheduling foi restaurado para usuários no iOS 27. Os usuários podem atualizar para Acuity Scheduling versão 98.0.0 através da Apple App Store para instalar a correção.

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Gwengolo 2026 da 15:26 UTCresolved

   Alguns clientes estão vendo uma página "SORRY" ao acessar sua página de agendamento de clientes.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 20:12 UTCidentified

   Atualmente, estamos passando por uma ruptura de serviço com a integração aos Meta Services. Nossa equipe de engenharia identificou o problema e está trabalhando com a Meta para resolvê-lo. Forneceremos uma atualização o mais rápido possível.

2. 20 Eost 2026 da 23:15 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

3. 21 Eost 2026 da 13:56 UTCresolved

   Após a revisão do impacto, confirmamos que este problema é limitado em escopo e não afeta a funcionalidade central. Estamos fechando esta atualização Statuspage. Os clientes que continuam a experimentar o problema devem contactar o Suporte.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 12:26 UTCinvestigating

   Atualmente estamos investigando um problema que faz com que a sincronização do calendário do Google seja adiada. Isso também pode atrasar a criação de links do Google Meet para compromissos.

2. 20 Eost 2026 da 15:54 UTCresolved

   A questão foi resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 22:55 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 12 Eost 2026 da 23:12 UTCresolved

   This incident has been resolved.

1. 29 Gouere 2026 da 18:20 UTCinvestigating

   Atualmente estamos investigando problemas de conectividade com sites da Squarespace e painéis de contas.

2. 29 Gouere 2026 da 18:43 UTCinvestigating

   Continuamos a investigar esta questão.

3. 29 Gouere 2026 da 19:02 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

4. 29 Gouere 2026 da 19:47 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Mezheven 2026 da 18:58 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 4 Mezheven 2026 da 19:17 UTCinvestigating

   We're investigating issues with Acuity Scheduling elevated errors.

3. 4 Mezheven 2026 da 19:19 UTCidentified

   We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

4. 4 Mezheven 2026 da 19:27 UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. 4 Mezheven 2026 da 19:30 UTCresolved

   This incident has been resolved.

1. 20 Mae 2026 da 17:45 UTCinvestigating

   We are currently investigating connectivity issues and 503 errors for Squarespace sites.

2. 20 Mae 2026 da 18:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Mae 2026 da 18:15 UTCresolved

   This incident has been resolved.

1. 19 Mae 2026 da 17:06 UTCinvestigating

   We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 19 Mae 2026 da 17:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Mae 2026 da 17:35 UTCresolved

   This incident has been resolved.

1. 28 Ebrel 2026 da 10:17 UTCinvestigating

   This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

2. 28 Ebrel 2026 da 11:31 UTCidentified

   The issue has been identified and a fix has been implemented.

3. 28 Ebrel 2026 da 11:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Ebrel 2026 da 11:48 UTCresolved

   This incident has been resolved.

1. 27 Ebrel 2026 da 17:12 UTCinvestigating

   We are currently investigating an issue with website subscriptions not being activated.

2. 27 Ebrel 2026 da 17:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Ebrel 2026 da 17:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Ebrel 2026 da 17:48 UTCresolved

   This incident has been resolved.

1. 27 Ebrel 2026 da 16:09 UTCinvestigating

   We are currently investigating issues with editing and loading sites.

2. 27 Ebrel 2026 da 16:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Ebrel 2026 da 16:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 Ebrel 2026 da 18:16 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 Ebrel 2026 da 18:26 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 27 Ebrel 2026 da 22:01 UTCidentified

   We are continuing to work on a fix for this issue.

7. 27 Ebrel 2026 da 22:20 UTCresolved

   This incident has been resolved.

1. 21 Ebrel 2026 da 17:21 UTCinvestigating

   We’re investigating issues with new payment details being saved.

2. 21 Ebrel 2026 da 17:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 Ebrel 2026 da 18:13 UTCmonitoring

   Issue has been mitigated and we are monitoring the fix.

4. 21 Ebrel 2026 da 18:41 UTCresolved

   This incident has been resolved.

1. 9 Ebrel 2026 da 10:02 UTCinvestigating

   We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

2. 9 Ebrel 2026 da 10:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Ebrel 2026 da 10:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 9 Ebrel 2026 da 11:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 9 Ebrel 2026 da 11:22 UTCresolved

   This incident has been resolved.

1. 2 Ebrel 2026 da 19:11 UTCinvestigating

   We're investigating issues with loading sites.

2. 2 Ebrel 2026 da 19:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 Ebrel 2026 da 19:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 Ebrel 2026 da 19:29 UTCresolved

   This incident has been resolved.

1. 31 Meurzh 2026 da 21:26 UTCinvestigating

   We're investigating errors while connecting to some Squarespace sites.

2. 31 Meurzh 2026 da 21:45 UTCmonitoring

   We're investigating errors while connecting to some Squarespace sites.

3. 31 Meurzh 2026 da 21:49 UTCmonitoring

   Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

4. 31 Meurzh 2026 da 22:01 UTCresolved

   This incident has been resolved.

5. 7 Ebrel 2026 da 17:41 UTCpostmortem

   On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.  At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.

1. 31 Meurzh 2026 da 17:40 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

2. 31 Meurzh 2026 da 18:00 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

3. 31 Meurzh 2026 da 18:26 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

4. 31 Meurzh 2026 da 18:37 UTCresolved

   Acuity Scheduling is now fully operational.

1. 18 Meurzh 2026 da 15:38 UTCinvestigating

   We are currently investigating issues with sites not loading properly due to errors and delays.

2. 18 Meurzh 2026 da 16:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Meurzh 2026 da 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Meurzh 2026 da 16:56 UTCresolved

   This incident has been resolved.