9 Survicate incidents · Du 2025 — official updates, affected components, duration and resolution details.
We're aware of an issue where newly invited users cannot sign in after accepting their invitation. • Existing users and accounts are not affected. Our team is investigating the cause and will provide an update soon.
New invitations works as desired now.
We are experiencing issues generating AI follow-up questions in surveys that use this feature. Affected survey types: • Website or in-product surveys • Mobile app surveys. We are working on fixing it, and we will post an update soon.
We've identified that Email & Shareable Link surveys that use AI follow-up questions also experience issues generating the follow-up questions. We're working to fix the issue across all affected survey types. We'll post another update soon
The issues with AI follow-up questions not being generated have been resolved. All survey questions are fully operational.
The Google Sheets integration is currently experiencing degraded performance. Survey data may take longer than usual to sync to Google Sheets. We expect the delay to be resolved within approximately 12 hours. We will post an update once the issue is resolved.
The Google Sheets integration is fully operational now.
We are currently experiencing an issue affecting access to Survicate. You may encounter the following problems: • Inability to log in to your Survicate workspaces • Errors displayed on the home page after logging in Our team is actively investigating the root cause and working on a fix. All surveys are working and collecting responses as expected. We will provide updates as soon as more information becomes available.
We have identified the root cause of the incident. The issue was caused by a faulty deployment that introduced a bug in the organization details endpoint, resulting in errors for some organizations. There has been **no data loss**, and the impact was limited to a subset of users. The fix has been successfully deployed, and the issue is now resolved.
GoogleSheets integration is currently experiencing degraded performance, which may delay data delivery to this tool.
The Google Sheets integration is fully operational now.
BigQuery integration is currently experiencing degraded performance, which may delay data delivery to this tool.
Our engineering team has identified the root cause of the degraded performance affecting the BigQuery integration and is actively working on a fix. Data delivery delays may continue in the meantime.
Work on resolving the BigQuery integration issue is ongoing. Our team is making progress and continues to prioritize this fix. We appreciate your patience and will share another update soon.
Data delivery in the BigQuery integration is back to normal. We apologize for the inconvenience this caused and thank you for your patience throughout this period.
Some surveys may be temporarily unavailable for certain respondents due to global Cloudflare service disruptions. This is a third-party infrastructure issue beyond our control. We are monitoring the situation closely and service will be restored once Cloudflare resolves their issues. Updates: https://www.cloudflarestatus.com/
Cloudflare has implemented a fix and their services appear to be restored. All surveys should now be accessible to respondents. We are continuing to monitor the situation to ensure everything remains stable before marking this incident as fully resolved.
All the surveys are now operating normally. We appreciate your patience.
We're currently experiencing issues with our Microsoft Teams integration. Data sync between Survicate and Microsoft Teams doesn't work at the moment. Please note that no data will be lost - survey responses will be synced once the connection is restored. We have already identified the cause of the issue and are working to fix it.
Microsoft Team integration is fully operational now
We’re currently experiencing degraded performance in the Survicate panel. The panel does load, but significantly slower than usual. Our team is already aware of the root cause and is working on restoring normal performance. We’ll share updates as soon as we have more information. Thank you for your patience and understanding 🙏
The issue causing slow loading times of the Survicate panel has been resolved. We're very sorry for the inconvenience and your patience while we worked to restore full functionality.
