Histórico de interrupções do Teamsupport

1. 1 Gwengolo 2026 da 16:04 UTCinvestigating

   Estamos atualmente investigando uma interrupção de serviço que afeta Mensagens e Live Chat. Os clientes podem experimentar falhas de login, problemas de carregamento Hub e erros intermitentes no servidor

2. 1 Gwengolo 2026 da 16:15 UTCidentified

   Identificamos a causa raiz da interrupção atual do serviço que afeta Mensagens & Conversa ao Vivo. Esta falha é o resultado de um incidente de infraestrutura ativa com o Google Cloud Platform (GCP) impactando a disponibilidade da plataforma em vários clientes. Os clientes podem experimentar falhas de login, problemas de carregamento do Hub, erros intermitentes no servidor e falhas de roteamento de chat. O Google está trabalhando ativamente para resolver o problema. Você pode monitorar atualizações ao vivo em status.cloud.google.com. Continuaremos a fornecer atualizações à medida que a situação progride e notificaremos os clientes assim que o serviço tiver sido restaurado.

3. 1 Gwengolo 2026 da 19:25 UTCresolved

   Temos o prazer de confirmar que a interrupção do serviço que afeta Mensagens e chat ao vivo foi totalmente resolvida. Todos os serviços estão totalmente operacionais. A causa raiz foi identificada como um problema de infraestrutura da plataforma Google Cloud que desde então foi remediado por sua equipe de engenharia. Pedimos sinceras desculpas pela interrupção e agradecemos a sua paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 7 Eost 2026 da 19:21 UTCidentified

   Atualmente, estamos experimentando uma falha afetando a plataforma Mensagens & Conversa ao Vivo. Os clientes podem não ser capazes de acessar o aplicativo ou receber um erro de "local não pode ser alcançado". Nossa equipe de engenharia está trabalhando ativamente em uma resolução e fornecerá atualizações com urgência.

2. 7 Eost 2026 da 19:45 UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 7 Eost 2026 da 20:01 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Meurzh 2026 da 16:47 UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 30 Meurzh 2026 da 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 Meurzh 2026 da 22:36 UTCresolved

   This incident has been resolved.

1. 3 Du 2025 da 14:53 UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 3 Du 2025 da 15:08 UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 20 Here 2025 da 09:52 UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 20 Here 2025 da 09:55 UTCresolved

   This incident has been resolved.

1. 12 Mezheven 2025 da 18:27 UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 12 Mezheven 2025 da 19:20 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 Mezheven 2025 da 19:22 UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 12 Mezheven 2025 da 19:51 UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 12 Mezheven 2025 da 20:31 UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 12 Mezheven 2025 da 20:31 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 Mezheven 2025 da 21:30 UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 12 Mezheven 2025 da 23:47 UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 4 Here 2023 da 20:19 UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 4 Here 2023 da 20:19 UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. 4 Here 2023 da 20:19 UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 4 Here 2023 da 20:19 UTCresolved

   Empathize with those affected and let them know everything is operating as normal.