Histórico de interrupções do Trainerize

1. 28 Eost 2026 da 14:50 UTCinvestigating

   O ABC detectou uma anomalia que pode indicar uma potencial questão que afecta a(s) aplicação(s) a seguir indicada(s). Nossas equipes de engenharia foram engajadas para confirmar qualquer impacto e determinar o curso adequado de ação. Forneceremos atualizações assim que mais informações estiverem disponíveis. Obrigado pela vossa paciência.

2. 28 Eost 2026 da 16:22 UTCmonitoring

   Uma correção foi implementada, e nossas equipes estão atualmente monitorando os aplicativos para garantir que a estabilidade e o desempenho sejam totalmente restaurados. Vamos continuar a observar o comportamento do sistema de perto antes de confirmar a resolução. Agradecemos a sua paciência ao validarmos a solução.

3. 28 Eost 2026 da 16:42 UTCresolved

   Caros clientes valiosos, A questão que afeta os detalhes de treino no Trainerize, incluindo conjuntos, representantes e estatísticas de exercícios, foi resolvida. As informações de treino estão agora a gravar e a mostrar correctamente nas plataformas Web e móveis. A conclusão do treino não foi afectada. No entanto, as estatísticas de treino inseridas entre aproximadamente 9:00 PM PT em 27 de agosto e 8:50 AM PT em 28 de agosto podem não ter sido salvas e não podem ser recuperadas automaticamente. Detalhes ausentes podem ser digitados manualmente, editando o treino completo. Pedimos desculpa pela inconveniência e apreciamos a sua paciência. Obrigado pelo vosso apoio contínuo. Soluções ABC Fitness Número de referência: ACC-10861

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Eost 2026 da 12:11 UTCinvestigating

   O ABC detectou uma anomalia que pode indicar uma potencial questão que afecta a(s) aplicação(s) a seguir indicada(s). Nossas equipes de engenharia foram engajadas para confirmar qualquer impacto e determinar o curso adequado de ação. Forneceremos atualizações assim que mais informações estiverem disponíveis. Obrigado pela vossa paciência.

2. 26 Eost 2026 da 12:17 UTCidentified

   Estamos investigando um problema que afeta os serviços de pagamento dentro de nossas aplicações e chamadas API. Os clientes podem experimentar erros ou atrasos ao tentar processar pagamentos. Nossas equipes estão trabalhando ativamente para identificar a causa e restaurar o serviço normal. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis.

3. 26 Eost 2026 da 12:24 UTCmonitoring

   Uma correção foi implementada, e nossas equipes estão atualmente monitorando os aplicativos para garantir que a estabilidade e o desempenho sejam totalmente restaurados. Vamos continuar a observar o comportamento do sistema de perto antes de confirmar a resolução. Agradecemos a sua paciência ao validarmos a solução.

4. 26 Eost 2026 da 12:47 UTCresolved

   Caros clientes valiosos, O problema que afeta os serviços de pagamento em nossos aplicativos e chamadas API foi resolvido. O processamento de pagamento está funcionando normalmente, e nossas equipes continuarão monitorando os serviços. Pedimos sinceras desculpas por qualquer inconveniente que isso possa ter causado e apreciar sua paciência durante todo o incidente. Tempo de impacto: Início: 6:40 Hora Central Fim: 7:17 Hora Central Obrigado pelo vosso apoio contínuo. Soluções ABC Fitness Número de referência: ACC-10858

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 12:59 UTCidentified

   ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

2. 24 Gouere 2026 da 13:28 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

1. 23 Gouere 2026 da 15:43 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 23 Gouere 2026 da 15:45 UTCidentified

   Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 23 Gouere 2026 da 16:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 23 Gouere 2026 da 16:38 UTCmonitoring

   POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

5. 23 Gouere 2026 da 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 23 Gouere 2026 da 18:42 UTCmonitoring

   A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

7. 23 Gouere 2026 da 22:21 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

1. 1 Gouere 2026 da 20:22 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 1 Gouere 2026 da 20:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Gouere 2026 da 21:09 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 1 Gouere 2026 da 21:27 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

1. 27 Mezheven 2026 da 00:21 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 27 Mezheven 2026 da 00:47 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 27 Mezheven 2026 da 01:06 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

1. 24 Mezheven 2026 da 06:48 UTCinvestigating

   ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 24 Mezheven 2026 da 07:59 UTCidentified

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. 24 Mezheven 2026 da 11:44 UTCidentified

   We are continuing to work on a fix for this issue.

4. 24 Mezheven 2026 da 13:02 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

1. 18 Mezheven 2026 da 15:27 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 Mezheven 2026 da 15:36 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 Mezheven 2026 da 21:45 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

1. 18 Mezheven 2026 da 09:15 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 Mezheven 2026 da 09:32 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 Mezheven 2026 da 10:03 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

1. 18 Mezheven 2026 da 02:09 UTCidentified

   Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

2. 18 Mezheven 2026 da 02:19 UTCmonitoring

   Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

3. 18 Mezheven 2026 da 02:29 UTCresolved

   The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

1. 18 Mezheven 2026 da 01:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 Mezheven 2026 da 02:16 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 Mezheven 2026 da 02:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

1. 16 Mezheven 2026 da 10:34 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 16 Mezheven 2026 da 10:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Mezheven 2026 da 11:38 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 16 Mezheven 2026 da 11:54 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

1. 15 Mezheven 2026 da 16:59 UTCinvestigating

   Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

2. 15 Mezheven 2026 da 19:27 UTCidentified

   Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

3. 15 Mezheven 2026 da 21:40 UTCidentified

   We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

4. 15 Mezheven 2026 da 23:08 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

1. 15 Mezheven 2026 da 16:54 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 15 Mezheven 2026 da 17:14 UTCidentified

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 15 Mezheven 2026 da 17:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 Mezheven 2026 da 23:00 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689

1. 9 Mezheven 2026 da 19:30 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 9 Mezheven 2026 da 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Mezheven 2026 da 20:28 UTCmonitoring

   As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.

4. 9 Mezheven 2026 da 21:48 UTCresolved

   Caros clientes valiosos, Temos o prazer de confirmar que o problema que impacta a aplicação listada abaixo foi resolvido. Todos os serviços foram restaurados em plena funcionalidade, e nossos sistemas estão funcionando normalmente. Pedimos sinceras desculpas por qualquer inconveniente que isso possa ter causado e apreciar sua paciência durante todo o incidente. Obrigado pelo vosso apoio contínuo. Soluções ABC Fitness Número de referência: ACC- [10682]

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Mezheven 2026 da 12:32 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 4 Mezheven 2026 da 12:39 UTCinvestigating

   The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.

3. 4 Mezheven 2026 da 12:53 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 4 Mezheven 2026 da 13:30 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667

1. 3 Mezheven 2026 da 00:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 3 Mezheven 2026 da 01:10 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 3 Mezheven 2026 da 01:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]

1. 25 Mae 2026 da 17:20 UTCinvestigating

   We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.

2. 25 Mae 2026 da 17:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Mae 2026 da 17:42 UTCresolved

   The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

1. 25 Mae 2026 da 17:13 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 25 Mae 2026 da 17:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Mae 2026 da 17:34 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 25 Mae 2026 da 17:51 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

1. 7 Mae 2026 da 20:29 UTCidentified

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. 7 Mae 2026 da 21:22 UTCmonitoring

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. 7 Mae 2026 da 21:47 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607