Histórico de interrupções do Udemy

1. 8 Gwengolo 2026 da 18:46 UTCinvestigating

   Atualmente estamos investigando uma questão que afeta o checkout e processamento de pagamentos na Udemy. Alguns usuários podem estar experimentando erros ou falhas ao tentar concluir uma compra. Nossa equipe de engenharia identificou o problema e está trabalhando ativamente em uma resolução. Forneceremos atualizações à medida que estiverem disponíveis. Impacto: Os clientes que tentam verificar ou fazer uma compra podem encontrar erros. Status: Investigando – equipes de engenharia estão envolvidas. Pedimos desculpa pela inconveniência e apreciamos a sua paciência. Se precisar de assistência imediata, contacte a nossa equipa de apoio. 8 de setembro de 2026 às 12:31

2. 8 Gwengolo 2026 da 19:08 UTCidentified

   Actualização — Identificada Identificamos a causa raiz dos erros de processamento de pagamento que afetam atualmente checkout em Udemy e Udemy Business Team Plans. Nossas equipes de engenharia e infraestrutura estão trabalhando ativamente para implementar uma correção. Impacto: Os clientes que tentam concluir compras, inscrever-se em assinaturas ou adicionar assentos do Team Plan podem continuar a experimentar erros ou timeouts durante o checkout. Próxima atualização: Nós forneceremos outra atualização dentro de 30 minutos, ou mais cedo se o serviço for restaurado. Pedimos desculpas pela interrupção e apreciamos a sua paciência contínua. 8 de setembro de 2026 às 13:06

3. 8 Gwengolo 2026 da 19:25 UTCmonitoring

   Nós aplicamos uma correção adicional para o problema que afeta o processamento de pagamentos em Udemy e Udemy Business Team Plans e estamos monitorando ativamente para confirmar a recuperação completa. Alguns usuários ainda podem experimentar erros ocasionais no checkout. Se isso acontecer, por favor tente novamente em alguns minutos. Próxima atualização: Dentro de 30 minutos, ou mais cedo uma vez que a resolução completa é confirmada. Agradecemos a sua paciência e pedimos desculpa pelo inconveniente. 8 de setembro de 2026 às 13:25

4. 8 Gwengolo 2026 da 19:47 UTCresolved

   O problema que afeta o processamento de pagamentos em Udemy e Udemy Business Team Plans foi resolvido. Checkout e processamento de pagamento agora estão funcionando normalmente. Se você encontrou anteriormente um erro durante o checkout, por favor tente sua compra novamente. Se você continuar a experimentar quaisquer problemas, entre em contato com nossa equipe de suporte para assistência. Pedimos sinceras desculpas pela interrupção e agradecemos a sua paciência. 8 de setembro de 2026 às 13:47

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 19:56 UTCinvestigating

   Reduzimos uma causa provável dos problemas de login do SSO e estamos revirando uma versão recente como uma ação corretiva. Estamos monitorando de perto e vamos fornecer uma atualização em breve.

2. 3 Gwengolo 2026 da 20:03 UTCmonitoring

   Rebobinamos a versão recente que estava causando problemas de login SSO, e estamos vendo erros de login retornarem aos níveis normais. Continuamos a monitorizar de perto para confirmar que a questão está totalmente resolvida.

3. 3 Gwengolo 2026 da 20:14 UTCresolved

   A versão recente causando problemas de login do SSO foi removida, e a funcionalidade de login voltou ao normal. Este incidente está agora resolvido. Pedimos desculpa por qualquer inconveniente que isto possa ter causado.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Eost 2026 da 17:03 UTCinvestigating

   Estamos investigando relatórios de alguns usuários não serem capazes de fazer login na Udemy. A nossa equipa de engenharia está a trabalhar activamente numa solução. Forneceremos atualizações à medida que mais informações estiverem disponíveis.

2. 24 Eost 2026 da 00:18 UTCinvestigating

   Atualmente estamos investigando relatórios de usuários encontrando um erro de aplicativo ("exceção do lado do cliente") ao carregar a página de login da web Udemy. Solução alternativa: O Udemy Mobile App (iOS e Android) está totalmente operacional e não é afetado por esta questão. Os alunos e instrutores impactados são aconselhados a fazer login através do aplicativo móvel enquanto trabalhamos em uma correção para acesso à web. Estamos trabalhando ativamente com engenharia para resolver isso o mais rápido possível. Continuaremos a publicar atualizações na próxima hora ou assim que novas informações estiverem disponíveis.

3. 24 Eost 2026 da 00:51 UTCidentified

   Nosso site está passando por um problema de estabilidade – nossa equipe de engenharia está atualmente trabalhando para resolvê-lo. Isso pode afetar os alunos de Udemy.com acessando a plataforma através de navegadores de desktop. Os sintomas são falhas de login e erros de aplicativo do lado do cliente ao tentar acessar o site em navegadores de desktop (Chrome, Firefox, Brave). Solução recomendada: A experiência móvel não é afetada. Você pode continuar acessando seus cursos usando o Udemy Mobile App ou um navegador móvel enquanto trabalhamos em uma resolução. Nossa equipe identificou a causa raiz e uma correção está atualmente em revisão. Nós forneceremos uma atualização adicional dentro da próxima hora. Para atualizações de status ao vivo, por favor, assine nossa página de status. Agradecemos a sua paciência.

4. 24 Eost 2026 da 01:26 UTCresolved

   Nossa equipe de engenharia resolveu o problema que afeta alunos conectados em Udemy.com. Os usuários estavam experimentando erros de aplicação na página inicial e na minha página de aprendizagem ao acessar o site através de navegadores de desktop. Uma correção foi totalmente implantada e o problema não está mais ocorrendo. Nenhuma ação é necessária no seu fim. Pedimos desculpa pela interrupção e agradecemos a vossa paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Eost 2026 da 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 Eost 2026 da 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 Eost 2026 da 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 Eost 2026 da 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 Mezheven 2026 da 18:46 UTCidentified

   Atualmente estamos cientes de um problema onde alguns uploads de vídeo podem experimentar tempos de processamento prolongados. Vídeos enviados podem permanecer em um estado "Processing" mais do que o esperado. Quem é impactado: Instrutores carregando conteúdo de vídeo na plataforma.

2. 24 Mezheven 2026 da 18:56 UTCidentified

   Atualmente estamos cientes de um problema onde alguns uploads de mídia podem experimentar tempos de processamento estendidos. Mídias enviadas, incluindo vídeos e imagens, podem permanecer em um estado "Processing" mais do que o esperado.

3. 24 Mezheven 2026 da 22:28 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Mae 2026 da 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 Mae 2026 da 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 Mae 2026 da 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 Mae 2026 da 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Mae 2026 da 20:15 UTCresolved

   This incident has been resolved.

1. 8 Mae 2026 da 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 Mae 2026 da 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 Mae 2026 da 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 Mae 2026 da 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 Mae 2026 da 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 Mae 2026 da 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 Mae 2026 da 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 Mae 2026 da 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 Mae 2026 da 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 Mae 2026 da 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Mae 2026 da 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 Mae 2026 da 19:31 UTCresolved

   This incident has been resolved.

1. 20 Ebrel 2026 da 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 Ebrel 2026 da 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Ebrel 2026 da 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 Ebrel 2026 da 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 Ebrel 2026 da 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 Ebrel 2026 da 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 Ebrel 2026 da 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 Ebrel 2026 da 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 Ebrel 2026 da 15:09 UTCresolved

   This incident has been resolved.

1. 12 Ebrel 2026 da 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 Ebrel 2026 da 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 Ebrel 2026 da 16:27 UTCresolved

   This incident has been resolved.

1. 9 Ebrel 2026 da 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 Ebrel 2026 da 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 Ebrel 2026 da 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 Ebrel 2026 da 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 Ebrel 2026 da 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 Ebrel 2026 da 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 Ebrel 2026 da 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 Ebrel 2026 da 22:53 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 Meurzh 2026 da 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Meurzh 2026 da 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 Ebrel 2026 da 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 Ebrel 2026 da 18:19 UTCresolved

   This incident has been resolved.

1. 20 Meurzh 2026 da 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 Meurzh 2026 da 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 Meurzh 2026 da 17:00 UTCresolved

   This incident has been resolved.

1. 12 Meurzh 2026 da 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 Meurzh 2026 da 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 Meurzh 2026 da 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 Meurzh 2026 da 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 Meurzh 2026 da 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 Meurzh 2026 da 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 Meurzh 2026 da 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 Meurzh 2026 da 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 Meurzh 2026 da 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 Meurzh 2026 da 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.