Histórico de interrupções do Usaepay

1. 2 Gwengolo 2026 da 18:30 UTCresolved

   2 de Setembro de 2026 6:56 AM PDT Identificado - Identificamos problemas de conectividade e estamos atualmente trabalhando com um provedor upstream. Por favor, tente novamente quaisquer transações falhadas. 2 de Setembro de 2026 7:34 PDT Identificado - Agradecemos a sua paciência enquanto continuamos a trabalhar com um provedor upstream sobre esta questão. 2 de Setembro de 2026 08:32 PDT Identificado - Este é ainda um problema em curso com um provedor upstream. Continuaremos a mantê-lo atualizado à medida que recebemos informações. Obrigado pela vossa paciência. 2 de Setembro de 2026 9:24 PDT Monitoramento - Nosso provedor a montante identificou o problema e está trabalhando na solução. Reduzimos o tráfego para estabilizar a questão e estamos a monitorizar a estabilidade. 2 de Setembro de 2026 11:30 PDT Resolvido - Temos sido estáveis e já não vemos problemas. Resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Eost 2026 da 02:00 UTCupdate

   24 de agosto de 2026 1:23PM PDT Agendado - Vamos realizar manutenção programada de roteamento de data center. Durante esta janela de manutenção não se espera interrupção ou inatividade do serviço. Se você encontrar algum erro durante este tempo, por favor, tente novamente sua ação anterior. 25 de agosto de 2026 19:00 PDT Active - A manutenção programada está começando.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Eost 2026 da 03:14 UTCresolved

   22 de Agosto de 2026 6:38 PDT Investigando - Atualmente estamos investigando um problema potencial que afeta um provedor de terceiros. Isso pode estar impactando alguns serviços. Nossa equipe está trabalhando para confirmar e avaliar o impacto. 22 de agosto de 2026 7:10PM PDT Monitoring - A questão upstream parece ser resolvida. Estamos monitorando o desempenho para garantir que os serviços permaneçam estáveis. 22 de Agosto de 2026 Resolução - Todos os serviços agora estão funcionando normalmente.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Gouere 2026 da 17:19 UTCresolved

   19 de Julho de 2026 Identificado - Estamos investigando um problema impactando o desempenho do processamento de transações. Os comerciantes podem ver uma mensagem de erro: “Erro (Não é possível conectar ao processador)” Por favor, tente novamente quaisquer transações falhadas. 19 de julho de 2026 10:04AM PDT Monitoring - Nossa equipe de engenharia identificou e resolveu o problema relacionado a um provedor a montante. Continuamos a acompanhar o serviço para garantir a estabilidade e vigiar quaisquer outras questões. 19 de Julho de 2026 10:19 PDT resolvido Não observamos erros adicionais desde nossa atualização anterior.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 13:30 UTCresolved

   July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.

1. 9 Mezheven 2026 da 20:37 UTCresolved

   June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.

1. 5 Mezheven 2026 da 19:32 UTCresolved

   June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.

1. 28 Mae 2026 da 21:00 UTCresolved

   May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved

1. 13 Mae 2026 da 19:20 UTCresolved

   May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.

1. 6 Mae 2026 da 16:13 UTCresolved

   April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.

1. 30 Ebrel 2026 da 11:56 UTCresolved

   April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.

1. 22 Ebrel 2026 da 03:01 UTCresolved

   April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.

1. 27 Meurzh 2026 da 19:00 UTCresolved

   March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.

1. 24 Meurzh 2026 da 19:06 UTCresolved

   March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved

1. 17 Cʼhwevrer 2026 da 02:58 UTCresolved

   February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.