Histórico de interrupções do Vertex

1. 3 Gwengolo 2026 da 12:46 UTCinvestigating

   Nossos processos de monitoramento indicam que alguns clientes estão tendo um problema com o Portal ECW. A equipe de Suporte à Produção da Vertex está ativamente investigando o problema. Iremos partilhar informações adicionais na página Status assim que estiver disponível. Se tiver alguma dúvida, por favor envie um ticket através da Comunidade Vertex.

2. 3 Gwengolo 2026 da 13:09 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Eost 2026 da 00:41 UTCinvestigating

   A Vertex identificou uma perturbação do serviço para a solução de conformidade com o IVA. Estamos a trabalhar para resolver a perturbação o mais rapidamente possível. Se tiver alguma dúvida, envie um caso à Comunidade Vertex.

2. 28 Eost 2026 da 01:00 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 28 Eost 2026 da 01:08 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Eost 2026 da 17:18 UTCinvestigating

   Vertex identificou uma degradação de recursos dentro do Centro de Certificados que resulta em uploads em massa não processando. A equipe de resposta a incidentes da Vertex está trabalhando em uma resolução e fornecerá atualizações aqui. Caso tenha dúvidas, apresente um caso na Comunidade Vertex.

2. 27 Eost 2026 da 17:50 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 27 Eost 2026 da 18:01 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Eost 2026 da 14:39 UTCidentified

   Nossos processos de monitoramento indicam que os clientes do SmartCat estão experimentando um problema que está resultando em uma degradação de recursos para a página REVEIWS. Estamos a investigar ativamente e estamos a resolver o problema. Forneceremos uma atualização o mais rápido possível. Obrigado pela vossa paciência. Se tiver alguma dúvida, envie um ticket de suporte através da Comunidade Vertex.

2. 18 Eost 2026 da 15:28 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Eost 2026 da 13:21 UTCinvestigating

   Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 10 Eost 2026 da 13:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Eost 2026 da 13:45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 Eost 2026 da 15:37 UTCresolved

   This incident has been resolved.

1. 5 Eost 2026 da 17:56 UTCinvestigating

   Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 5 Eost 2026 da 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 Eost 2026 da 18:02 UTCresolved

   This incident has been resolved.

1. 29 Gouere 2026 da 17:53 UTCinvestigating

   Nossos processos de monitoramento indicam que alguns clientes estão passando por degradação de desempenho que pode estar resultando em interrupção de serviço dentro do ambiente Vertex On-Demand. Estamos a investigar ativamente e estamos a resolver o problema. Forneceremos uma atualização o mais rápido possível. Obrigado pela vossa paciência. Se tiver alguma dúvida, envie um ticket de suporte através da Comunidade Vertex.

2. 29 Gouere 2026 da 18:29 UTCinvestigating

   Continuamos a investigar esta questão.

3. 29 Gouere 2026 da 18:42 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 29 Gouere 2026 da 18:58 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 11:49 UTCresolved

   Estávamos tendo um problema com auth0 recuperações que impactaram uma série de produtos e serviços Vertex. Já foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 20:25 UTCinvestigating

   Nossos processos de monitoramento indicam que alguns clientes estão passando por degradação com a funcionalidade de sincronização do Centro de Certificados. A equipe de Suporte à Produção da Vertex está ativamente investigando o problema. Iremos partilhar informações adicionais na página Status assim que estiver disponível. Se tiver alguma dúvida, por favor envie um ticket através da Comunidade Vertex.

2. 14 Gouere 2026 da 21:31 UTCresolved

   Resolvemos o problema do Centro de Certificados Vertex. Todos os serviços do Centro de Certificados foram totalmente restaurados aos níveis esperados de desempenho. Continuaremos a acompanhar a situação para garantir que todos os serviços e funcionalidades continuem a funcionar como esperado. Nós encorajamos você a validar seus dados como parte de seu processo normal. Se tiver alguma dúvida, envie um ticket de suporte através da Comunidade Vertex.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Mezheven 2026 da 03:18 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Microsoft TCS Connector environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 17 Mezheven 2026 da 03:39 UTCresolved

   This incident has been resolved.

1. 1 Mezheven 2026 da 21:43 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 1 Mezheven 2026 da 22:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 Mezheven 2026 da 22:20 UTCresolved

   This incident has been resolved.

1. 10 Mae 2026 da 10:00 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 10 Mae 2026 da 10:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Mae 2026 da 11:03 UTCresolved

   This incident has been resolved.

1. 24 Ebrel 2026 da 09:38 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 24 Ebrel 2026 da 10:39 UTCresolved

   This incident has been resolved.

1. 22 Ebrel 2026 da 19:01 UTCidentified

   We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services

2. 22 Ebrel 2026 da 19:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Ebrel 2026 da 19:20 UTCresolved

   This incident has been resolved.

1. 3 Ebrel 2026 da 20:53 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 8 Mae 2026 da 15:14 UTCresolved

   This incident has been resolved.

1. 1 Ebrel 2026 da 18:29 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

2. 1 Ebrel 2026 da 19:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 Ebrel 2026 da 21:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 Ebrel 2026 da 22:19 UTCresolved

   This incident has been resolved.

1. 1 Ebrel 2026 da 15:08 UTCidentified

   Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

2. 1 Ebrel 2026 da 15:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 Ebrel 2026 da 16:31 UTCresolved

   This incident has been resolved.

1. 4 Meurzh 2026 da 19:59 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 4 Meurzh 2026 da 22:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Meurzh 2026 da 23:14 UTCmonitoring

   Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.

4. 4 Meurzh 2026 da 23:22 UTCresolved

   We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

1. 13 Cʼhwevrer 2026 da 17:31 UTCinvestigating

   Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

2. 13 Cʼhwevrer 2026 da 17:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Cʼhwevrer 2026 da 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 Cʼhwevrer 2026 da 18:49 UTCresolved

   This incident has been resolved.

1. 20 Genver 2026 da 19:13 UTCinvestigating

   Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

2. 20 Genver 2026 da 19:38 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 Genver 2026 da 19:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 Genver 2026 da 20:06 UTCresolved

   This incident has been resolved.