Histórico de interrupções do Very Good Security

1. 9 Gouere 2026 da 11:51 UTCresolved

   2 de julho de 2026 23:24 UTC Agendado - VGS estará realizando manutenção programada no ambiente LIVE US. Durante esta janela de manutenção, a criação de novas organizações e cofres, novos registros de usuários, criação de nova conta de serviço e atualizações para configurações SSO estarão temporariamente indisponíveis. O Painel VGS funcionará em modo somente leitura durante a duração desta janela. Os clientes podem experimentar breves períodos de latência e erros de resposta elevados por até 1 minuto. 9 de Julho de 2026 06:00 UTC Active - A manutenção programada está começando. 9 de julho de 2026 11:03 UTC Activo - A manutenção programada no ambiente LIVE foi estendida para 12 PM UTC e ainda está em andamento. VGS O painel funcionará em modo somente leitura durante a duração desta janela. Os clientes podem experimentar breves períodos de latência e erros de resposta elevados por até 1 minuto. 9 de julho de 2026 11:51 UTC Concluído - A manutenção programada foi concluída.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Mezheven 2026 da 07:21 UTCresolved

   15 de Junho de 2026 21:36 UTC Investigando - Atualmente estamos investigando uma degradação parcial dos serviços SFTP Proxy e Tokenization File Managed no VGS Sandbox. Os usuários podem experimentar latência intermitente, timeouts ou conexões falhadas ao fazer solicitações de proxy SFTP no ambiente Sandbox. Nossa equipe de engenharia está ativamente diagnosticando a causa raiz para restaurar o desempenho total. Forneceremos atualizações à medida que mais informações estiverem disponíveis. 15 de junho de 2026 22:52 UTC Investigando - Nossa equipe de engenharia continua investigando o desempenho degradado dos serviços SFTP Proxy e Tokenization File Managed no VGS Sandbox. Estamos trabalhando ativamente para identificar a causa raiz e restaurar toda a funcionalidade. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis. 16 de Junho de 2026 00:13 UTC Identificado - Nossa equipe de engenharia identificou a causa raiz do desempenho degradado do SFTP Proxy e Serviços de Tokenização de Arquivos Gerenciados no VGS Sandbox. Nossa equipe está trabalhando ativamente na implantação de uma solução. Nós forneceremos outra atualização o mais tardar em 1:30 UTC. Junho 16, 2026 01:35 UTC Monitoramento - Nossa equipe de engenharia implantou uma correção para o desempenho degradado dos serviços SFTP Proxy e Tokenization File Managed no VGS Sandbox. Estamos actualmente a acompanhar o sistema para confirmar que a questão está totalmente resolvida. Por favor, espere a próxima atualização até 2:30 UTC. Junho 16, 2026 02:38 UTC Monitoramento - Confirmamos que o SFTP Proxy em Sandbox está funcionando como esperado. Nossa equipe continua testando e monitorando o desempenho do MFT na sandbox para garantir toda a funcionalidade. Nós forneceremos outra atualização uma vez que toda a funcionalidade é confirmada Junho 16, 2026 07:21 UTC Resolução - O MFT e SFTP Proxy na Sandbox foram confirmados operacionais e estão atuando como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Mezheven 2026 da 06:01 UTCresolved

   15 de Junho de 2026 05:06 UTC Investigando - Atualmente estamos investigando um problema em que os usuários são incapazes de criar ou atualizar rotas no ambiente Sandbox. Nossa equipe de engenharia está trabalhando ativamente para resolver isso. Providenciaremos uma nova atualização em breve. 15 de Junho de 2026 05:55 UTC Monitoramento - A funcionalidade de criação e atualização de rotas foi restaurada no ambiente Sandbox. Estamos a monitorizar activamente para garantir a estabilidade contínua e forneceremos novas actualizações, conforme necessário. 15 de Junho de 2026 06:01 UTC Resolução - A funcionalidade de criação e atualização de rotas no ambiente Sandbox foi totalmente restaurada. Todas as operações estão a funcionar como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Mae 2026 da 15:06 UTCresolved

   25 de Maio de 2026 12:31 UTC Agendado - VGS estará realizando manutenção programada no ambiente LIVE. Durante esta janela de manutenção, a criação de novas organizações e cofres, novos registros de usuários, criação de nova conta de serviço e atualizações para configurações SSO estarão temporariamente indisponíveis. O Painel VGS funcionará em modo somente leitura durante a duração desta janela. Os clientes podem experimentar breves períodos de latência de resposta elevada por até 1 minuto, e possivelmente 5xx respostas. Esta é uma continuação da manutenção que acabou de terminar. 25 de Maio de 2026 12:32 UTC Active - A manutenção programada está começando. 25 de Maio de 2026 15:06 UTC Concluído - A manutenção programada foi concluída Muito obrigado pela sua paciência e compreensão.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Mae 2026 da 12:00 UTCresolved

   18 de Maio de 2026 23:38 UTC Agendado - VGS estará realizando manutenção programada no ambiente LIVE. Durante esta janela de manutenção, a criação de novas organizações e cofres, novos registros de usuários, criação de nova conta de serviço e atualizações para configurações SSO estarão temporariamente indisponíveis. O Painel VGS funcionará em modo somente leitura durante a duração desta janela. Os clientes podem experimentar breves períodos de latência de resposta elevada por até 1 minuto, e possivelmente 5xx respostas. 25 de Maio de 2026 06:00 UTC Active - A manutenção programada está começando. 25 de Maio de 2026 12:00 UTC Concluído - Manutenção programada completa.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Mae 2026 da 11:00 UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. 18 Mae 2026 da 10:26 UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. 17 Mae 2026 da 12:03 UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. 13 Mae 2026 da 22:00 UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. 12 Mae 2026 da 16:00 UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. 8 Mae 2026 da 23:49 UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. 7 Mae 2026 da 17:00 UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. 6 Mae 2026 da 02:08 UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.