Histórico de interrupções do Vetspire

1. 19 Eost 2026 da 14:12 UTCinvestigating

   Atualmente estamos investigando um problema com a integração do IDEXX WebPACS, encomendar imagens através da integração agora inesperadamente requer um teste específico para ser selecionado ou inserido antes de prosseguir. Nossa equipe de engenharia está ativamente investigando a causa para restaurar a funcionalidade padrão. Forneceremos atualizações assim que mais informações estiverem disponíveis.

2. 19 Eost 2026 da 16:26 UTCmonitoring

   Nós lançamos uma correção para este problema e estamos continuando a monitorar de perto o desempenho dos recursos Vetspire.

3. 19 Eost 2026 da 18:55 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Gouere 2026 da 20:31 UTCinvestigating

   Estamos investigando relatórios de acesso limitado ou indisponível ao Módulo de Embarque Vamos atualizar esta página assim que identificarmos o impacto total deste problema.

2. 30 Gouere 2026 da 11:21 UTCidentified

   Identificámos a causa desta questão e estamos a trabalhar para implementar uma solução.

3. 31 Gouere 2026 da 14:28 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 31 Gouere 2026 da 17:24 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 18:15 UTCinvestigating

   Atualmente estamos investigando relatórios de problemas acessando o link book.your.vet de reserva online. A nossa equipa está a investigar a questão

2. 24 Gouere 2026 da 20:23 UTCinvestigating

   Continuamos a investigar esta questão.

3. 24 Gouere 2026 da 21:40 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados. O site de reservas retornou às operações normais.

4. 25 Gouere 2026 da 01:09 UTCresolved

   Esta questão foi resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Gouere 2026 da 20:08 UTCinvestigating

   Freshworks está passando por uma falha que afeta o recurso de chat que está afetando vários PIMS, incluindo Vetspire.

2. 20 Gouere 2026 da 13:36 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 16:20 UTCinvestigating

   Estamos investigando relatórios de campos ausentes dentro da seção Intake de alguns encontros

2. 17 Gouere 2026 da 13:50 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 21 Gouere 2026 da 13:04 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Gouere 2026 da 20:02 UTCinvestigating

   Atualmente Investigando: A mensagem de erro aparece ao receber um pagamento em dinheiro quando "o arredondamento em faturas em dinheiro" é ativado.

2. 16 Gouere 2026 da 11:04 UTCidentified

   Identificámos a causa desta questão e estamos a trabalhar para implementar uma solução.

3. 17 Gouere 2026 da 16:30 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Mezheven 2026 da 14:39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16 Mezheven 2026 da 12:01 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2026 da 17:46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12 Mezheven 2026 da 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Mezheven 2026 da 17:22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Mezheven 2026 da 14:04 UTCresolved

   This incident has been resolved.

1. 9 Mezheven 2026 da 19:15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9 Mezheven 2026 da 22:13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11 Mezheven 2026 da 11:10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12 Mezheven 2026 da 17:21 UTCresolved

   This incident has been resolved.

1. 8 Mezheven 2026 da 14:50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10 Mezheven 2026 da 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 Mezheven 2026 da 11:07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11 Mezheven 2026 da 12:02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11 Mezheven 2026 da 14:07 UTCresolved

   This incident has been resolved.

1. 8 Mezheven 2026 da 13:20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8 Mezheven 2026 da 18:45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9 Mezheven 2026 da 11:45 UTCresolved

   This incident has been resolved.

1. 3 Mezheven 2026 da 13:32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3 Mezheven 2026 da 21:38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1 Mezheven 2026 da 20:28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2 Mezheven 2026 da 15:23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2 Mezheven 2026 da 15:37 UTCresolved

   This incident has been resolved.

1. 26 Mae 2026 da 14:22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27 Mae 2026 da 11:41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27 Mae 2026 da 13:01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20 Mae 2026 da 18:04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21 Mae 2026 da 11:06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22 Mae 2026 da 13:40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26 Mae 2026 da 14:07 UTCresolved

   This incident has been resolved.

1. 20 Mae 2026 da 15:35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20 Mae 2026 da 15:36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20 Mae 2026 da 15:36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20 Mae 2026 da 15:41 UTCresolved

   This incident has been resolved.

1. 6 Mae 2026 da 12:17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7 Mae 2026 da 11:26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7 Mae 2026 da 11:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8 Mae 2026 da 11:20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11 Mae 2026 da 11:06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4 Mae 2026 da 15:08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4 Mae 2026 da 15:47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4 Mae 2026 da 16:20 UTCresolved

   This incident has been resolved.

1. 7 Ebrel 2026 da 14:19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7 Ebrel 2026 da 14:45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7 Ebrel 2026 da 14:55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7 Ebrel 2026 da 15:08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7 Ebrel 2026 da 15:57 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 19:07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30 Meurzh 2026 da 19:26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30 Meurzh 2026 da 20:54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30 Meurzh 2026 da 21:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30 Meurzh 2026 da 23:04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30 Meurzh 2026 da 23:59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31 Meurzh 2026 da 01:05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31 Meurzh 2026 da 01:57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31 Meurzh 2026 da 13:11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31 Meurzh 2026 da 14:14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31 Meurzh 2026 da 15:10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31 Meurzh 2026 da 16:23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31 Meurzh 2026 da 17:53 UTCresolved

    This incident has been resolved.